LifeSearch Avis 24 052

TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Lucas was very helpful in getting a better quote for myself and my partner than what I had previously taken out elsewhere. He helped us to understand the benefits of the different products and feel li... Voir plus

Noté 5 sur 5 étoiles

I wouldn't normally think that I needed a broker, but I'm glad I used lifesearch. They understand which life companies are likely to take a positive view on medical conditions so avoiding a lot... Voir plus

Noté 5 sur 5 étoiles

Charles Parker Smith was really helpful when we contacted him regarding life insurance, he explained things really well and although the call was long, it didnt feel like it. Thank you again.i

Noté 5 sur 5 étoiles

Ethan listened to what I wanted, made suggestions and tailored the insurances to my needs. He didn’t seem to mind when I rang back to change one or two things. Thank you for helping me get the right i... Voir plus

À propos de l'entreprise

  1. Compagnie d'assurance vie
  2. Agence d'assurance
  3. Courtier d'assurances

Écrit par l'entreprise

Since 1998, LifeSearch have protected over 1.9m lives, making us the UK’s leading life insurance broker. We work with insurers big and small to make sure we can help find the best protection for your needs. You simply tell us what’s going on and we’ll do the hard work for you. Our award-winning service is based on one simple thing: putting you first. Our loyalty is to you, not to the insurers. There’s no hard sell and no hidden fees. With your policy in place, we're here when you need us. LifeSearch was the first independent adviser to run a fee-free, full-time claims desk. We're proud of that. And we're proud we can still offer care and support to customers when they need it. So whether you want to get a quote, check a policy detail, change your cover, make a claim, or simply ask a question – give us a call and let us do what we do best.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

24 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Misleading info about timeline to action…

Misleading information about how long the process would take. Delays and poor handling meant my premium increased by a significant amount due to a birthday. End product was as requested but stressful process due to delays.

9 janvier 2026
Logo de LifeSearch

Réponse de LifeSearch

Good afternoon,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your experience wasn’t as you expected.

We’re keen to review where we could have been better and will be in touch by email shortly to explain what we’ll be doing next.

Have a lovely day,

Julie – Customer Care Team

Noté 5 sur 5 étoiles

Amazing customer service

Charlie that I had on the phone was exceptionally helpful. Was very pleasant to speak to and made me feel comfortable on the phone. I hope to get him again when my wife decides to change her policy

15 avril 2026
Noté 5 sur 5 étoiles

I had an excellent experience with Alex…

I had an excellent experience with Alex Craven from Life Search. His advice was professional, friendly, and incredibly reassuring. He took the time to explain everything clearly and really put my mind at rest. It’s rare to find someone who combines expertise with such a personable approach, and I’m genuinely grateful for his support. Highly recommended.

15 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Wouldn’t recommend

I set my policies up with life search years ago, they were great, since then I have completely changed my view on them. They call every year to see if you wanna find a better deal, last year they phoned me so many times after saying I wasn’t interested and happy with my cover, they become rude with you for saying no.
Just had the same happen today, they called, I politely said no thanks, so he just hung up on me!! I phoned back, no sorry when I asked why he hung up on me for saying no! So incredibly rude and unprofessional.
I will now look at changing all my cover to another company, would never use this company again.
Want my details removed from their systems but I’m told they can’t do that! Have opened a complaint!

14 avril 2026
Avis spontané
Logo de LifeSearch

Réponse de LifeSearch

Hi Jo,

Thank you for taking the time to share your experience. We’re sorry you were left feeling unhappy after your recent call.

We can confirm that your concerns have been acknowledged by email and will now be reviewed in line with our complaints process.

Thank you for your patience, a member of our team will be in touch again shortly.

Have a lovely evening,

Caroline - Customer Care Team

Noté 5 sur 5 étoiles

Duncan was great

Duncan was great - really helpful, calm, kind and clear. He helped me find the best life insurance policy that suited me and got me a great deal, thank you so much!

7 avril 2026
Noté 5 sur 5 étoiles

Hassle free process

Getting insurance of any nature can be stressful, lifesearch did everything necessary to reduce those stressors. Definitely recommend.

14 avril 2026
Noté 5 sur 5 étoiles

I had a great experience arranging my…

I had a great experience arranging my life insurance, all thanks to Savannah. She was absolutely delightful,friendly, professional, and incredibly knowledgeable.
She explained everything clearly and thoroughly, making sure I understood every detail and condition. She answered all my questions with patience and gave helpful, tailored advice. She also worked closely with my budget, offering different quotes and options to make sure everything suited what I was looking for, without any pressure at all.
What really stood out was how attentive she was, always checking in to make sure I felt confident at every step. The process was quick, smooth, and the follow-up was just as impressive.
Overall, Savannah was brilliant and truly went above and beyond. I’d highly recommend her to anyone looking for excellent, stress-free service.

9 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

had a very positive experience with…Chelsea. Excellent Service from Start to Finish

had a very positive experience with LifeSearch. (With Chelsea)The process was smooth and straightforward, and everything was explained clearly. The advisor was professional, patient, and took the time to understand my needs before recommending suitable options. I felt well-informed throughout and never pressured into making a decision. Overall, excellent customer service and an stress-free experience. Highly recommended.

31 mars 2026
Avis spontané

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