Hello, Absolutely fantastic service today for a fibre upgrade from Adam & Nikki. They were courteous, wore shoe protection, explained everything clearly and were very very friendly! I would love... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Nikki and Adam attended our house today to upgrade our Internet. They were both brilliant! Explained everything they were going to do and why etc. Really polite, friendly and definitely went above and... Voir plus
L'entreprise a répondu
Arrived when planned , Very polite on arrival, Explained the scope of work required. Very tidy when work was completed. "Cavan the engineer took the time to explain the new workings of the... Voir plus
L'entreprise a répondu
Internet went down around 2pm - tried calling support, nothing. Tried going on the live chat, nothing. No way at all to contact support - no communication from Lila via email or SMS either (which... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Coordonnées de contact
4,4
Excellent
2 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent install from Nikki & Keith!
Excellent install from Nikki & Keith, sorted it out really quickly and we were up and running in no time at all. Miles quicker than Virgin!
15 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Nathan,
Thanks for the great review! We’re really pleased to hear Nikki and Keith got everything sorted quickly and had you up and running in no time. Brilliant to hear you’re already seeing a big improvement in speed too!
Thanks for choosing LilaConnect.
Kind regards,
Customer Support Team 💜
When I contacted tehm because I couldn't access the internet.
When I contacted tehm because i couldn't access the internet after connection, i got through to a real person quickly. she identified i used the wrong password and was patient helping me to note the correct password.
13 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Mrs Cameron,
Thank you for the lovely feedback!
We’re really pleased you were able to get through to someone quickly and that our team could patiently help resolve the issue.
Sometimes it’s the small things, and we’re glad everything was sorted so you could get back online.
Kind regards,
Customer Support Team 💜
Been the best we have had
12 avril 2026
Réponse de LilaConnect UK
Hi Corrine and Alan,
Thank you for the wonderful feedback—we’re so pleased to hear it’s been the best you've ever had.
Kind regards,
Customer Support Team 💜
Just goes to show it's not them it's my…
Just goes to show it's not them it's my equipment great help and explanation from Kayur Patel many thanks
14 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Leo,
Thank you for the great feedback!
We’re really pleased Kayur was able to help explain things clearly and identify the issue. It’s always good when we can get everything working as it should.
Thanks again for taking the time to share your experience.
Kind regards,
Customer Support Team 💜
Réponse de LilaConnect UK
Hi Mr Turner,
Thank you for the great feedback! We’re really pleased to hear Ramesh and Sami delivered such a fab service. I’ll be sure to pass your thanks on to them.
Kind regards,
Customer Support Team 💜
Kaia went out of her way to help me
Kaia went out of her way to help me with a recurring problem
13 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Gerhard,
Thank you so much for your review! ⭐
We’re really pleased to hear Kaia went out of her way to help you resolve the issue — we’ll be sure to pass on your kind feedback to her.
Kind regards,
Customer Support Team 💜
Going above and beyond
Going above and beyond
Moving the box to our living room for better signal.this was nikki and keith
Thank you
Calum
2 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Calum,
Thanks so much for the 5‑star review! ⭐
We’re really pleased to hear Nikki and Keith went above and beyond to improve your signal by moving the box — we’ll be sure to pass on your thanks to them.
Kind regards,
Customer Support Team 💜
I had Lila broadband fitted end of Jan…
I had Lila broadband fitted end of Jan 2026,I'm still sitting here 10 April watching my green flashing light on the Router with no broadband.When I do ring I wait an hour on the phone to speak to a very polite person who gives me loads of technical jargon and I leave thinking that's it I've got somewhere.The next day or couple of days I'm doing the same thing, speaking eventually toa nice person but getting nowhere. The connection they provide is not powerfull enough for Stoke on tren brick buildings ,you will need an eternet cable to every device,including you mobiles from my experience.
10 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Anthony,
We’re really sorry for the ongoing frustration you’ve experienced since installation and for the repeated disruption to your service.
We understand how unacceptable this is, particularly when you’ve spent significant time contacting us without a lasting resolution.
Please email support@lilaconnect.co.uk if you continue to experience service issues and let our senior technical support team know the best time to contact you. We will review this in detail and work towards a resolution.
Kind regards,
Customer Support Team 💜
Two great installers
Had two great lila connect installers today
NIKKI and KEITH .Fantastic job very efficient no hassle speedy and made the instalation smooth and straight forward giving us as customers no stress what so ever thank you for a great job .
Mr ann Mrs Owen 18 wetherby road trentham.
10 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Richard,
Thank you so much for the lovely 5‑star review! ⭐
We’re really pleased to hear Nikki and Keith made your installation smooth, efficient, and stress‑free. We’ll be sure to pass on your kind words to them — they’ll really appreciate it.
Kind regards,
Customer Support Team 💜
Just got a new connection by “Lila…
Just got a new connection by “Lila connect” today. Absolutely fantastic service provided by professionals ( Sami and Ramesh ).
100% recommended.
10 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Wajahat,
Thank you so much for the 5‑star review! ⭐
We’re delighted to hear you received fantastic service from Sami and Ramesh — we’ll be sure to pass on your kind feedback to them.
Thanks for the recommendation!
Kind regards,
Customer Support Team 💜
Marcus & Luke were very professional
Marcus & Luke were very professional, customer service was excellent. I would highly recommend.
10 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Nicole,
Thank you so much for the 5‑star review! ⭐
We’re really pleased to hear Marcus and Luke were professional and that you received excellent customer service. Thanks for the recommendation — we really appreciate it.
Kind regards,
Customer Support Team 💜
On time and prompt installation
On time and prompt installation. Very reliable Broadband at a very competitive price
31 mars 2026
Réponse de LilaConnect UK
Hi,
Thank you for the 4‑star review! ⭐
We’re pleased to hear your installation was on time and that you’re finding the broadband reliable and good value.
Thanks for choosing LilaConnect!
Kind regards,
Customer Support Team 💜
2 weeks of trying to get an answer from…
2 weeks of trying to get an answer from customer support and help with my internet speeds and still stuck at the beginning, I only stayed with Lila because they matched an offer I had with another provider, and I also got told in the rare occasion that I got a response that the speed I’m paying for isn’t actually a thing… isn’t this miss selling a product?
9 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Thomas,
Thank you for sharing your feedback. We’re really sorry to hear about the delays you’ve experienced and the frustration this has caused – this isn’t the level of support we aim to provide.
We’re keen to review your account fully, including your speed package and any previous advice given, so we can clarify this and help resolve the issue.
Please contact our Customer Support Team via the client portal with your account details and we’ll look into this further.
Kind regards,
Customer Support Team 💜
The engineers Ramesh and Sami were…
The engineers Ramesh and Sami were brilliant at hiding the wiring for the installation, which was exactly what I wanted.
7 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi James,
Thank you so much for the 5‑star review! ⭐
We’re really pleased to hear Ramesh and Sami did such a great job with the installation and took extra care to hide the wiring just as you wanted. We’ll be sure to pass on your kind feedback to them.
Kind regards,
Customer Support Team 💜
Réponse de LilaConnect UK
Hi Matthew,
Thank you so much for the 5‑star review! ⭐
We’re really pleased to hear you received prompt and professional service from Ramesh and Sami. We’ll be sure to pass on your kind feedback to them.
Kind regards,
Customer Support Team 💜
Ramesh and sami did a good job
7 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Liam,
Thank you for the 5‑star review! ⭐
We’re pleased to hear Ramesh and Sami did a good job with your installation. We’ll be sure to pass on your feedback to them.
Kind regards,
Customer Support Team 💜
Just moved property
Just moved property, Marcus and Martins came to fit the new router, they were absolutely spot on ensuring top cable management from the wall whilst carrying out a perfect and quick job, Legends.
7 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Owen,
Thank you so much for the 5‑star review! ⭐
We’re really pleased to hear Marcus and Martins did such a great job with your move, especially taking care with the cable management and getting everything set up quickly. We’ll be sure to pass on your “legends” comment to them!
Kind regards,
Customer Support Team 💜
We can’t praise Kayur enough
We can’t praise Kayur enough — this is the second time he has helped us and he has delivered the same outstanding level of service on both occasions. He dedicated his time to getting everything set up for us and, despite running into a few difficulties along the way, he stayed with us until every single issue was resolved. There was no rushing, no cutting corners — just genuine commitment to making sure the job was done properly.
Kayur is always warm and welcoming, which makes the whole experience so much easier. It’s rare to come across someone who consistently goes above and beyond, and he does it every time. He is a true credit to the team and we wouldn’t hesitate to recommend him to anyone.
Thank you, Kayur — we really appreciate everything you do! 🙏
31 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Louise,
Thank you so much for the wonderful 5‑star review! ⭐
We can’t thank you enough for such kind words about Kayur. It’s fantastic to hear how consistently supportive, patient, and committed he’s been in helping you — especially taking the time to resolve everything properly with no rushing. Feedback like this truly means a lot, and Kayur is absolutely a credit to our team. We’ll be sure to pass on your appreciation to him.
Kind regards,
Customer Support Team 💜
The signal sometimes is weaker at the…
The signal sometimes is weaker at the rear of the property
2 avril 2026
Réponse de LilaConnect UK
Hi Geoffrey,
Thank you for your review
We’re pleased to hear you’re happy overall. If you’re experiencing weaker signal at the rear of the property, we would like the opportunity to investigate this for you.
Please log into your client portal and raise a support request so our technical team can review your Wi‑Fi coverage and see how we can help improve it.
Kind regards,
Customer Support Team 💜
Ramesh and Sami did a wonderful job
Ramesh and Sami did a wonderful job . They really did a good job by Fixing the wifi connection really quick .
2 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Densy,
Thank you so much for the 5‑star review! ⭐
We’re really pleased to hear Ramesh and Sami did such a wonderful job and were able to fix your Wi‑Fi connection so quickly. We’ll be sure to pass on your kind feedback to them.
Kind regards,
Customer Support Team 💜
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.