Hello, Absolutely fantastic service today for a fibre upgrade from Adam & Nikki. They were courteous, wore shoe protection, explained everything clearly and were very very friendly! I would love... Voir plus
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Nikki and Adam attended our house today to upgrade our Internet. They were both brilliant! Explained everything they were going to do and why etc. Really polite, friendly and definitely went above and... Voir plus
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Arrived when planned , Very polite on arrival, Explained the scope of work required. Very tidy when work was completed. "Cavan the engineer took the time to explain the new workings of the... Voir plus
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Internet went down around 2pm - tried calling support, nothing. Tried going on the live chat, nothing. No way at all to contact support - no communication from Lila via email or SMS either (which... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
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4,4
Excellent
2 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great customer service
Luke came to fit the router, he was very polite, knowledgable and efficient. He left the areas neat and tidy- great service, thank you Luke!
12 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Emma,
we’re really pleased to hear Luke provided such polite, knowledgeable, and efficient service and left everything neat and tidy 👍
Thanks so much for sharing your feedback — we’ll be sure to pass it on to him.
Kind regards,
Customer Support Team 💜
Excellent Service from Shaun at Lila…
Excellent Service from Shaun at Lila Connect
Had a great experience with Shaun from Lila Connect today. He was extremely professional, polite, and made everything feel straightforward from start to finish. It’s rare to come across someone who genuinely takes pride in their work, but Shaun definitely does.
Really impressed with the level of service a credit to the company.
18 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Lee,
we’re delighted to hear Shaun provided such a professional and straightforward experience from start to finish 🌟 It’s great to know his pride in his work really showed — we’ll be sure to pass on your kind words.
Kind regards,
Customer Support Team 💜
We had Lila installed by Shaun S great…
We had Lila installed by Shaun S great job done professionally thanks Shaun 👍🏻
2 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Ang,
We’re really pleased to hear Shaun did a great job and provided a professional installation 👍🏻 Thanks so much for sharing your feedback!
Kind regards,
Customer Support Team 💜
shaun s came to fix my broadband issue
shaun s came to fix my broadband issue, superb service, great internet speeds
27 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi John,
we’re delighted to hear Shaun was able to get your broadband issue sorted and that you’re enjoying the great speeds 👍🚀 We’ll be sure to pass on your kind feedback.
Kind regards,
Customer Support Team 💜
Excellent Engineer Service
While experiencing a problem with my connection, it was also noted that the light levels from an original install had degraded.
Shaun S went above and beyond in helping with the physical connection fault. When the original connection point was deemed to be an issue and needed a refill anyway, Shaun was happy to relocate the SDD to a more fitting area in my home. The whole way through, he was neat, tidy and helpful, a credit to the Lila team.
27 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Matt,
we’re really pleased to hear Shaun went above and beyond to resolve the issue and make sure everything was set up just right 👍
It’s great to know he was helpful, tidy, and made the whole process smooth from start to finish — a true credit to the team 🌟
We’ll be sure to pass on your kind words.
Kind regards,
Customer Support Team 💜
Ramesh & Sami did an amazing job
Ramesh & Sami did an amazing job, neat, right on time, professional, cautious and friendly. They are highly recommended. Thanks guy!
27 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Gbenga,
we’re delighted to hear Ramesh and Sami did such an amazing job! Thanks so much for recommending them — we’ll be sure to pass on your great feedback.
Kind regards,
Customer Support Team 💜
The technician this morning who came to…
The technician this morning who came to my aid was named Shaun s.he was so helpful and respectful and explained what he was doing.made me feel at ease because I'm not very good with technology.thankyou shaun s.
27 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Netta,
We’re so pleased to hear Shaun made you feel at ease and took the time to explain everything clearly. We’ll be sure to pass your kind words on to him.
Kind regards,
Customer Support Team 💜
Quick turnaround friendly staff!
Quick turnaround friendly staff!
Thank you Ramesh and sami
27 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Aleksandar,
We’re really pleased to hear you had a quick turnaround and friendly service from Ramesh and Sami. Thanks for your lovely feedback!
Kind regards,
Customer Support Team 💜
Réponse de LilaConnect UK
Hi Leon,
we’re really pleased to hear you received great service from Adam and Cavan.
Thanks for sharing your feedback!
Kind regards,
Customer Support Team 💜
Wifi
Brilliant service ADAM + CAVAN were lovely guy helpful polite anything we need to know explained great service thanks
26 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Maria,
Thank you for the brilliant 5‑star review!
We're so pleased to hear Adam and Cavan were helpful, polite, and explained everything clearly. They’ll be delighted with your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
Réponse de LilaConnect UK
Hi Abs,
thanks for the 5★ review! ⭐ We’re glad you received great service from Ramesh and Sami.
Kind regards,
Customer Support Team 💜
The engineers Adam and cavan were…
The engineers Adam and cavan were informative, articulated all the necessary work to be carried out, bright & breezy characters,it's a pity he's a Manchester utd fan,,🤣😂😅
26 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Joseph,
We’re really glad to hear that Adam and Cavan kept you fully informed and made the experience such an enjoyable one! It’s great to know their bright and breezy approach stood out — even if we’ll politely overlook the Manchester United comment 😄⚽
We’ll be sure to pass your feedback on to them.
Kind regards,
Customer Support Team 💜
Ramesh and sami was excellent team and…
Ramesh and sami was excellent team and very friendly and clean every after installation
26 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Agnieszka,
Thank you for taking the time to provide this 5★ review! ⭐
We’re delighted to hear that Ramesh and Sami provided a friendly and tidy installation. We’ll be sure to pass on your kind feedback.
Kind regards,
Customer Support Team 💜
This is my second review after nearly…
This is my second review after nearly being a customer for 2 years.
I've since moved on to 2.5Gig service with them and it's been great.
The company is still in my opinion the best internet provider going and I just wish you were all over so others could see what a ISP should look like
26 mars 2026
Réponse de LilaConnect UK
Hi Mark,
thank you so much for taking the time to leave another 5★ review! ⭐
We really appreciate your loyalty over the past two years, and it’s fantastic to hear you’re enjoying the move to our 2.5Gig service.
Your kind words mean a lot to the whole team, and we’re proud to be your ISP of choice.
Kind regards,
Customer Support Team 💜
Having issues with the router customer…
Having issues with the router customer service were amazing sorted the problem and got a new router delivered within and hour as one of the staff lived close by
Highly recommend
25 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Clint,
Thanks so much for the 5★ review! ⭐
We’re really glad our team could get the router issue sorted quickly and get you back up and running so fast. It’s great to know the customer service experience made a difference.
Thanks again for the recommendation!
Kind regards,
Customer Support Team 💜
Ramesh and sami were very helpful
Ramesh and sami were very helpful, friendly and professional.
The installation was done quickly and the workmanship was very good. They were clean and tidy. I am well pleased. Thank you.
25 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Gerald,
Thank you for the fantastic 5‑star review!
We're really pleased to hear Ramesh and Sami were helpful, friendly, and professional, and that your installation was completed quickly with great workmanship. They’ll be delighted with your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
The engineers Adam luke Ramesh and …
The engineers Adam luke Ramesh and Sammy have come to install the Internet today and was very polite did the job well did it quick and was very respectful would recommend
25 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Liam,
Thank you for the brilliant 5‑star review!
We're really pleased to hear Adam, Luke, Ramesh and Sammy were polite, respectful, and got everything installed quickly.
We really appreciate the recommendation 😊.
Kind regards,
LilaConnect Customer Support Team 💜
Shaun Stoke on Trent
Shaun was great very polite and knowledgeable he fixed my problem straight away
4 février 2026
Avis spontané
Réponse de LilaConnect UK
Hi Victoria,
Thank you for the lovely 5‑star review!
We’re really pleased to hear Shaun was polite, knowledgeable, and fixed the issue straight away.
He’ll be delighted with your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
Cable repair
Efficient and prompt service to repair a damaged cable by Shaun S and Carl M.Thankyou very much.
25 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Dee,
Thank you for the wonderful 5‑star review!
We're really pleased to hear Shaun S. and Carl M. repaired your cable quickly and efficiently. We appreciate you taking the time to share your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
Lila connect are a brilliant company
Lila connect are a brilliant company, only ever had one issue where my router stopped working and an the engineer, Shaun Stubbs come and fixed it very quickly, reall nice bloke
18 septembre 2025
Avis spontané
Réponse de LilaConnect UK
Hi Lee,
Thank you for the brilliant 5‑star review!
We're really pleased to hear your service has been great and that Shaun was able to get your router fixed quickly — he’ll be delighted with your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
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