Hello, Absolutely fantastic service today for a fibre upgrade from Adam & Nikki. They were courteous, wore shoe protection, explained everything clearly and were very very friendly! I would love... Voir plus
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Nikki and Adam attended our house today to upgrade our Internet. They were both brilliant! Explained everything they were going to do and why etc. Really polite, friendly and definitely went above and... Voir plus
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Arrived when planned , Very polite on arrival, Explained the scope of work required. Very tidy when work was completed. "Cavan the engineer took the time to explain the new workings of the... Voir plus
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Internet went down around 2pm - tried calling support, nothing. Tried going on the live chat, nothing. No way at all to contact support - no communication from Lila via email or SMS either (which... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
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4,4
Excellent
2 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great service from Cavan and Adam
Great service from Cavan and Adam. Arrived on time and were very professional. Overall I was very impressed.
So far so good
19 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Rino,
Thank you for the brilliant 5‑star review!
We’re really pleased to hear Cavan and Adam arrived on time, provided professional service, and left you feeling impressed. We’re glad everything is running smoothly so far.
Kind regards,
LilaConnect Customer Support Team 💜
Shaun.s was amazing found and fixed the…
Shaun.s was amazing found and fixed the problem with my WiFi straight away and he is a very nice guy
19 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Kyle,
Thank you for the fantastic 5‑star review!
We’re really pleased to hear Shaun S. found the issue quickly and got your Wi‑Fi back up and running — and that he made a great impression too. We really appreciate your feedback!
Kind regards,
LilaConnect Customer Support Team 💜
Shaun. S
Shaun. S came out to repair my fibre cable. Was very polite and efficient. Already recommended lila to family as this has been the only issue I have had within 18 months and he quickly sorted it within my availability.
19 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Tammy,
Thank you for the lovely 5‑star review!
We’re so pleased to hear Shaun S. was polite, efficient, and got your fibre repaired quickly.
We really appreciate your recommendation — it means a lot to us.
Kind regards,
LilaConnect Customer Support Team 💜
Réponse de LilaConnect UK
Hi Jason,
Thank you for the brilliant 5‑star review! We're delighted to hear Cavan and Adam provided excellent service.
We really appreciate you taking the time to share your feedback.
Kind regards,
LilaConnect Customer Support Team 💜
Réponse de LilaConnect UK
Hi,
Thank you for the 5‑star review 🌟
We’re glad to hear the Cavan's service was polite, quick, and even brought a bit of humour along the way.
Kind regards,
Customer Support Team 💜
Réponse de LilaConnect UK
Hi Leyton,
Thank you for the 5‑star review 🌟
We’re really pleased to hear Cavan was polite, pleasant, and got the job done quickly — we’ll be sure to pass your feedback on.
Kind regards,
Customer Support Team 💜
Réponse de LilaConnect UK
Hi Rihane,
Thank you for the lovely 5‑star review 🌟
We’re really pleased to hear Cavan was polite, did amazing work, and brought some fun along with it — we’ll be sure to pass this on to him!
Kind regards,
LilaConnect Customer Support Team 💜
Great work Shaun S and Marcus R
We lost our internet due to what appears to be vandalism. Wasn’t long before we had a visit from their engineers who soon had us up and surfing again. Many thanks to Marcus R and Shaun S for a great job. Very polite and professional team 👍👍
18 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi,
Thank you for the brilliant 5‑star review!
We’re really pleased Shaun S. and Marcus R. got you back online quickly after the vandalism. Great to hear you found them polite, professional, and helpful throughout.
We truly appreciate you taking the time to share this.
Kind regards,
LilaConnect Customer Support Team 💜
Fantastic Customer service Skills
Fantastic Customer service Skills
Very warm greeting, Quick brief of what needed to be done, Got on with the Job & services were quickly restored
Thanks Lads
Shaun S & Marcus R
18 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Samantha,
Thank you for your fantastic 5‑star review! We’re so glad to hear that Shaun S. and Marcus R. gave you such a warm, professional service and got everything back up and running quickly.
We really appreciate you taking the time to share your experience.
Kind regards,
LilaConnect Customer Support Team 💜
Fantastic service from shaun.s & Marcus…
Fantastic service from shaun.s & Marcus R. Who had our Internet up back and running and my grandparents in the area shortly after the box was vandalised in our area. Can't fault them, profesional & friendly and our little one is happy that he can watch 'Danny Go' again (as are we). thanks both and to the engineer who came out the previous day who investigated the issue.
18 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Lyndsey,
Thank you for your wonderful 5‑star review! We’re delighted that Shaun S. and Marcus R. got you and your grandparents back online so quickly after the vandalism. It’s great to hear they were friendly, professional, and that Danny Go is back on the screen!
We’ll also pass on your thanks to the engineer who attended the previous day.
Kind regards,
LilaConnect Customer Support Team 💜
Really lovely, helpful staff
Ok, so im a new customer. I had originally put a review reflecting my shock. Since this has been rectified really quickly by Nikki and Keith, who have come out and sorted the issue straight away, Both were really lovely and apologetic, im now left with only good things to say, and really pleased to know this company does care about its customers and their company. Thanks very much Nikki and Keith :)
18 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Tiffany,
I’m really sorry to read this — what you’ve described isn’t acceptable, and I completely understand your concerns, especially with young children at home.
One of our team will be in touch shortly to collect the photo evidence and this will be escalated immediately so we can investigate and rectify as a priority.
Thank you for raising this to our attention and updating your review, we do care and glad you are really pleased Nikki and Keith resolved this promptly.
Kind regards,
LilaConnect Customer Support Team 💜
Shaun S came out to repair our…
Shaun S came out to repair our connection and he was excellent. Shaun was able to explain what he was doing at every step of identifying and fixing the issue which made us feel comfortable and he was really friendly and knowledgeable. Thank you!
16 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Lisa,
Thanks for your 5‑star review! ⭐
We’re really pleased to hear Shaun was able to clearly explain each step while identifying and fixing the issue, and that his friendly, knowledgeable approach helped put you at ease.
We’ll be sure to pass your kind thanks on to him 😊
Kind regards,
LilaConnect Customer Support Team 💜
Excellent service from the guys today
Excellent service from the guys today - Cavan & Adam explained what they were doing etc. Everything left neat and finished off way above my expectations today. Early days yet, but all working perfectly well so far.
17 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Richard,
Thank you for taking time to leave us a 5‑star review! ⭐
We’re pleased to hear Cavan and Adam explained everything clearly, left everything neat, and exceeded your expectations.
It’s great to know the service is working perfectly so far — we’ll be sure to pass your kind words on to our teams 😊
Kind regards,
LilaConnect Customer Support Team 💜
Very good perfect done good job well…
Very good perfect done good job well done/adam and /cavan
17 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Merdan,
Thanks so much for the 5‑star review! ⭐
We’re really pleased to hear everything went perfectly and that Adam and Cavan did a great job.
We’ll be sure to pass on your kind words to them 😊
Kind regards,
LilaConnect Customer Support Team 💜
Great service today from the team.
Great service today from Shaun S that came to fix a fibre that was cut by some road works. I was able to see how the fibre is connected which was really interesting. Pleased they could come out so promptly to fix the problem.
16 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Martin,
Thanks so much for the 5‑star review! ⭐
We’re really pleased to hear Shaun was able to attend so promptly and get everything fixed after the roadworks damage.
It’s great to know he took the time to explain how the fibre is connected too — we’ll be sure to pass on your kind words to him 😊
Kind regards,
LilaConnect Customer Support Team 💜
Very positive experience for install
Turned up on time, politely and friendly. Respected my home. Talked me through everything and had the job done within half an hour. Highly recommend. Extremely professional
16 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Lewis,
Thanks so much for the 5‑star review! ⭐
We’re really pleased to hear the engineer arrived on time, was friendly and respectful of your home, and had everything completed so quickly. It’s great to know you felt fully talked through the process and experienced such a professional service.
Thanks again for the recommendation, this means a lot to us! 😊
Kind regards,
LilaConnect Customer Support Team 💜
Great fast work from engineer Adam great quality
Great fast work from Adam great quality
16 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi,
Thank you for the great 5‑star review 🌟
We’re really pleased to hear Adam delivered fast, high‑quality work — we’ll be sure to pass on your feedback.
Kind regards,
LilaConnect Customer Support Team 💜
Nikki and Keith came to set up my…
Nikki and Keith came to set up my connection and I can’t fault them at all. Turned up smiling, answered all my questions, was friendly with my son and Keith had even brought shoe covers with him in case I didn’t want shoes on the carpet. WiFi was up and running quickly and easily. I didn’t have to do a thing. I really liked that engineers came and sorted it all out for me rather than getting a box through the post and figuring it out myself.
13 mars 2026
Avis spontané
Réponse de LilaConnect UK
Hi Darryen,
Thank you so much for the lovely 5‑star review 🌟
We’re delighted to hear Nikki and Keith made the whole experience so easy and comfortable — from answering your questions and being thoughtful in your home, to getting you up and running quickly. It’s great to know you appreciated having everything taken care of rather than needing to self‑install.
We’ll be sure to pass your kind words on to Nikki and Keith.
Thanks for choosing LilaConnect!
Kind regards,
LilaConnect Customer Support Team 💜
Great customer service and support
Great customer service and support, and great that we can also contact them by telephone, if necessary.
There have been some hiccups with the landline, from time to time, but this is usually soon resolved, and the general service has been reliable, and, on the whole, pretty good. Also, good value, compared to other unscrupulous companies, who, in my experience, are happy to rip off their customers and make it extremely hard to be able to contact them… Very glad that I switched over to LilaConnect. Wish I had done so much sooner.
28 février 2026
Réponse de LilaConnect UK
Hi,
Thank you so much for the thoughtful 5‑star review 🌟
We’re really pleased to hear you’ve found our service reliable, good value, and easy to get in touch with — especially by phone when needed. While occasional hiccups can happen, it’s great to know issues have been resolved quickly and that, overall, your experience has been a positive one.
We’re delighted you made the switch to LilaConnect and really appreciate your kind words.
Kind regards,
LilaConnect Customer Support Team 💜
The installation team.
The installation team turned up as planned and had previously phoned to check that it was still ok for them to arrive. When the team turned up they were very polite and informative on what they were going to do. Whilst working they had been very neat and tidy. The engineers name was Keith N. Since the install, there has been no issues and everything is running smoothly as would be expected. Highly recommended.
3 décembre 2025
Réponse de LilaConnect UK
Hi Mr Day,
Thank you for the fantastic 5‑star review 🌟
We’re delighted to hear the installation went smoothly from start to finish and that Keith N kept you well informed while working neatly and professionally. It’s great to know everything has been running perfectly since.
Thank you for the recommendation — it really means a lot to our team.
Kind regards,
LilaConnect Customer Support Team 💜
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