Liquid Friday Avis 

1 544
TrustScore 4 sur 5

4,1

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Today I had one of the best experiences I've had when dealing with a payroll firm . Over the years Ive dealt with a good few and spoke with numerous different people . Today I was helped and treated w... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Initially it was a nightmare trying to sort everything out. Talking to different people. I eventually spoke to a lovely gentleman who answered all my questions and put me at ease.

Noté 1 sur 5 étoiles

They Don’t pay and do not answer phone. When the phone is answered, they say someone will call back and nobody does I had confirmation from agency that I would be paid and they didn’t know... Voir plus

Noté 5 sur 5 étoiles

A very good experience this morning totally professional try to help as much as possible for myself, the problem was obviously myself. I couldn’t understand how the timesheets worked and have a non-... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de comptabilité
  2. Service de paiement

Écrit par l'entreprise

Leading UK, FCSA Accredited Umbrella company, we focus on delivering exceptional customer service for contractors and agencies. Find out more: https://www.liquidfriday.co.uk/


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 98 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,1

Tous les avis

(1 544)

300 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

They Don’t pay and do not answer phone

They Don’t pay and do not answer phone. When the phone is answered, they say someone will call back and nobody does
I had confirmation from agency that I would be paid and they didn’t know why
I was on holiday last week, I was expecting to be paid and wasn’t and left stressed

I have still have had no contact this week from them, agency saying I’ll be paid but can’t say for sure

From the look of the reviews they are not paying people, I’m strongly thinking of reporting them to the FCA
If I do not have my pay this Friday which is a week late and a ruined holiday

The communication is terrible and not sure why these big companies using them

14 août 2026
Avis spontané
Noté 5 sur 5 étoiles

I would like to thank Mert so much he…

I would like to thank Mert so much he has been such a good help with my pay issue today. Top bloke 👍🏼

14 août 2026
Avis spontané
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Réponse de Liquid Friday

Thank you for your wonderful feedback! We'll be sure to share your kind words with Mert, He will be delighted to know they supported you.

Noté 1 sur 5 étoiles

Horrible company

Horrible company, I've been all day trying to get paid, I've called them 5 times plus an email but still nothing and every time I talk to them they seem not to care, now I'm thinking about leaving my job just to get rid of them.

14 août 2026
Avis spontané
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Réponse de Liquid Friday

Thank you for sharing your feedback. We're sorry to hear your experience didn't meet your expectations. We take all comments seriously and will investigate this further for you. Please reach out to sarah.jones@liquidfriday.co.uk with your name so we can make contact.

Noté 4 sur 5 étoiles

Good service

Good service

11 août 2026
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Réponse de Liquid Friday

Thank you for taking the time to leave such a lovely review. We're delighted to hear the service was 5 star!

Noté 5 sur 5 étoiles

Today I had one of the best experiences…

Today I had one of the best experiences I've had when dealing with a payroll firm . Over the years Ive dealt with a good few and spoke with numerous different people . Today I was helped and treated with the up most respect and manners , liquid Friday you need to know that one of your workers by the name of MART IS A SPECIAL ONE AND NEEDS TO BE KEPT AND ALLOWED TO excel as he will only be a massive asset to yourself any firm blessed to have him working for them . Thank you mart for your help and amazing guidance through the maze of information you made so easy and quick . Take the best of care and just continue to be you more of you is needed believe me.

12 août 2026
Avis spontané
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Réponse de Liquid Friday

Thank you so much for taking the time to leave such an incredible review! We’re absolutely delighted to hear about your experience and, most importantly, that you felt supported, respected, and well looked after.
Your kind words about our team member, Mert, are truly appreciated. We’ll be sure to pass your wonderful feedback on to him and onto the senior leadership team.
Thank you again for your thoughtful review.

Noté 3 sur 5 étoiles

The automated onboarding failed so…

The automated onboarding failed so ended up calling to setup the basics. Systems seem old and clunky often resulting in a fail loop. The first line call staff (Lovely people I am sure) have little to no access, so expect to be put on hold while they ask someone else.

6 août 2026
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Réponse de Liquid Friday

Thank you for taking the time to share your feedback, we take your comments seriously and are already reviewing what happened and taking steps to improve.

Noté 1 sur 5 étoiles

No customer service

No customer service
I'm trying to get in contact but nobody answered. 20 calls and no response.

31 juillet 2026
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Réponse de Liquid Friday

We're truly sorry for your experience, Your feedback is important to us, and we'd appreciate the opportunity to make things right. I will arrange with the team to contact you directly first thing this morning.

Noté 4 sur 5 étoiles

Only just signed up but so far the…

Only just signed up but so far the service provided has been spot on. I had a few problems with the tech side but the customer support team helped every step of the way.

6 août 2026
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Réponse de Liquid Friday

Thank you for taking the time to leave such a lovely review. We're delighted to hear you enjoyed your onboarding experience with us! Thank you!

Noté 5 sur 5 étoiles

Exceptional service and friendly staff

Great friendly staff explained everything perfectly. And feel really safe knowing they are in control. Quick and easy set up .
Thanks again

30 juillet 2026
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Réponse de Liquid Friday

Thank you for your amazing review! Your kind words and feedback mean a lot to our team. Thank you!

Noté 1 sur 5 étoiles

get the employment agencies to inform…

get the employment agencies to inform clients of the cost involved to supply a payslip, legalised robbery.

4 août 2026
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Réponse de Liquid Friday

Thank you for bringing this to our attention.. We take your comments seriously and are always looking for ways to improve. Please reach out to sarah.jones@liquidfriday.co.uk directly so we can learn more and work toward a resolution.

Noté 5 sur 5 étoiles

Excellent service

Excellent service very helpful and friendly staff

4 août 2026
Avis spontané
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Réponse de Liquid Friday

Thank you so much for your sharing your experience and kind words! We'll be sure to pass your feedback on to our team as they'll be delighted to hear it.

Noté 2 sur 5 étoiles

No password to open payslip.

No password to open payslip.

An email also said a link to portal was sent but it wasnt there.

30 juillet 2026
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Réponse de Liquid Friday

Thank you for taking the time to share your feedback. We're sorry you are experiencing issues with accessing pay slips. Please reach out to sarah.jones@liquidfriday.co.uk should you need any assistance.

Noté 1 sur 5 étoiles

The fact that nobody wanted to answer…

The fact that nobody wanted to answer the phone and then having them lie claiming they had been trying to call me even though they clearly hadn’t. The worst payroll company I have ever had the displeasure of being paid by. Plus I didn’t get paid until around 1800 which in this day and age and with the technology we use is absolutely unacceptable

24 juillet 2026
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Réponse de Liquid Friday

We're sorry that our service didn't meet your expectations. Your feedback is important to us, and we'd appreciate the opportunity to better understand what happened. Please contact us directly so we can address your concerns sarah.jones@liquidfriday.co.uk

Noté 1 sur 5 étoiles

Difficult people and my pay was 20£ 4…

Difficult people and my pay was 20£ 4 weeks in a row

31 juillet 2026
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Réponse de Liquid Friday

We're very sorry to hear about your experience. Your feedback is important to us, and we take your concerns seriously. Please don't hesitate to contact sarah.jones@liquidfriday.co.uk so we can address your concerns.

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