DELIGHTED!!! Extremely EFFICIENT & fast delivery. PERFECT product which has fixed the long-term problem of a sliding porch door. Sadly excessive packaging. Nonetheless, I am so HAPPY TO RECO... Voir plus
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DELIGHTED!!! Extremely EFFICIENT & fast delivery. PERFECT product which has fixed the long-term problem of a sliding porch door. Sadly excessive packaging. Nonetheless, I am so HAPPY TO RECO... Voir plus
L'entreprise a répondu
DELIGHTED!!! Extremely EFFICIENT & fast delivery. PERFECT product which has fixed the long-term problem of a sliding porch door. Sadly excessive packaging. Nonetheless, I am so HAPPY TO RECOM... Voir plus
L'entreprise a répondu
I was given knowledgeable assistance with ordering the products as I didn't know what to order. Also the courier company didn't deliver on time so they sent all the products ordered again. These arri... Voir plus
L'entreprise a répondu
Ordered a multipoint UPVC door lock at 15:50 and received it the next day, exactly as promised on the website. Excellent service.
L'entreprise a répondu
Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.
173 West Road, NE15 6PQ, Newcastle upon Tyne, Royaume-Uni
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Réponse de Lock Shop Direct
Ordered 12 additional keys of Yale Superior locks, tested all the keys and they work perfectly.

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Perfect replacement saved having to get new door. Arrived in very good time even although it was Christmas holiday period.

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Top quality product, ever so helpful service team made a difficult task easy. Very pleased to recommend to anyone.

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Ordering was straightforward and package arrived smoothly

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Extensive catalogue and simple ordering. Delivery was also quick and well packaged.

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Great range of products, clear information on how to order, very competitive prices and very speedy delivery.

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I got what I needed, when I needed it, at a very competitive price.

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Excellent company to deal with. Customer orientated and extremely helpful in resolving any issues quickly and efficiently and in a friendly manner.

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Really quick delivery and product is excellent

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Kept informed at all times during the order, original Yale keys used.
Order completed quickly and a good prices for three extra keys.
Brilliant 😃

Réponse de Lock Shop Direct

Réponse de Lock Shop Direct
As other reviewers have said, returns with this company are a nightmare. They only respond once a week and then they start ignoring you.
I had a used damaged item sent to me and I had to go through PayPal to resolve it.
Wouldn't recommend this company
WebO-497376
**EDIT**
HAVING RECIEVED AN EMAIL FROM THE OWNER WHO EXPLAINED THAT THEY HAVE MADE PERSONNEL CHANGES AND THEY REFUNDED ME I HAVE CHANGED TO A 3 STAR REVIEW.
HAPPY TO GIVE COMPANIES 2ND CHANCES WHEN THEY TRY TO RECTIFY A BAD SITUATION.

Réponse de Lock Shop Direct
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