DELIGHTED!!! Extremely EFFICIENT & fast delivery. PERFECT product which has fixed the long-term problem of a sliding porch door. Sadly excessive packaging. Nonetheless, I am so HAPPY TO RECO... Voir plus
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DELIGHTED!!! Extremely EFFICIENT & fast delivery. PERFECT product which has fixed the long-term problem of a sliding porch door. Sadly excessive packaging. Nonetheless, I am so HAPPY TO RECO... Voir plus
L'entreprise a répondu
DELIGHTED!!! Extremely EFFICIENT & fast delivery. PERFECT product which has fixed the long-term problem of a sliding porch door. Sadly excessive packaging. Nonetheless, I am so HAPPY TO RECOM... Voir plus
L'entreprise a répondu
I was given knowledgeable assistance with ordering the products as I didn't know what to order. Also the courier company didn't deliver on time so they sent all the products ordered again. These arri... Voir plus
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Ordered a multipoint UPVC door lock at 15:50 and received it the next day, exactly as promised on the website. Excellent service.
L'entreprise a répondu
Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.
173 West Road, NE15 6PQ, Newcastle upon Tyne, Royaume-Uni
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Réponse de Lock Shop Direct

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Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost for the letterplate was far better than other places I checked, including Amazon.
I also was not expecting to receive my order the next day, especially as it was placed quite late in the afternoon.
Overall, a great experience, and will definitely be back for future purchases.

Réponse de Lock Shop Direct
I trust Lock Shop Direct because they deliver a good and prompt service. I ordered three times and has been satisfied every time. Thanks

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Great customer service and delivered within 24hrs.

Réponse de Lock Shop Direct

Réponse de Lock Shop Direct
The Lock arrived within 48 hours and is perfect to replace the previous lock on the retirement block gates.

Réponse de Lock Shop Direct
Amazingly quick delivery of new (Ex Chubb) Union mortice deadlock with several extra keys cut. All arrived in less than 24 hours from my online order. Good product, efficient service. Highly recommend.

Réponse de Lock Shop Direct
A lot of effort was made to ensure the right replacement product was identified.

Réponse de Lock Shop Direct
Completely met my needs and exceeded expectations.

Réponse de Lock Shop Direct

Réponse de Lock Shop Direct

Réponse de Lock Shop Direct
Locks arrived quickly but unfortunately weren’t suitable for my door (ordered 27/10). I emailed the returns department and heard nothing for over a week. I then called and was told my return would be prioritised, another week passed and still nothing. I emailed them again 4 days ago - no response. It is now the 26/11 and I still have locks they won’t let me return without confirmation from their returns department. Worst online buying experience I have had. Avoid.
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