I ordered blank keys from the illustration on the website. When they arrived, I found that the front of the key (as illustrated) matches my original but the back of the key (not illustrated) does not... Voir plus
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Lisez les avis des autres
Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... Voir plus
L'entreprise a répondu
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Voir plus
I only ordered one lock but got 3 have paid Tried phoning many times got held on line for a while then horrendous noise cuts me off many many times gave up trying to communicate with a human in the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Coordonnées de contact
Royaume-Uni
- lockstation.co.uk
4,3
Excellent
520 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Réponse de Lockstation
Thanks for your review, Valerie! ⭐⭐⭐⭐
We’re glad to hear your order arrived on time and in great condition 🚚📦
If there’s anything we could do to make your experience a 5-star one ⭐, we’d love to know!
Kind Regards
Lockstation Team
Ultion thumbturn cylinder locks
Ordered two Ultion thumbturn cylinder locks, to be supplied with the same key. Locks arrived promptly within a few days and were a perfect fit for the doors.
27 janvier 2026
Réponse de Lockstation
Thanks so much for the 5 stars, Stuart! ⭐⭐⭐⭐⭐
We’re thrilled to hear your Ultion thumbturn cylinder locks arrived quickly and were a perfect fit for your doors 🔒👌 It’s great they all work on the same key too — convenience at its best!
We really appreciate your support and hope to help you again in the future 😊
Many thanks
Lockstation Team
Réponse de Lockstation
Thanks so much for the 5 stars, John! ⭐⭐⭐⭐⭐
We’re delighted to hear you’re happy with the quick delivery 🚚💨 and the excellent quality of your lock cylinders 🔒💪
Your support means a lot to us — thanks again!
Many Thanks
Lockstation Team
Item delivered was damaged but replaced…
Item delivered was damaged but replaced quickly and without any hassle.
27 janvier 2026
Réponse de Lockstation
Thanks so much for the 5 stars, John! ⭐⭐⭐⭐⭐
We’re glad we could quickly replace your item and make the process hassle-free 🚚✅ Your patience is much appreciated, and we’re happy everything worked out smoothly!
Kind Regards
Lockstation Team
Wrong item sent, no refund
Wrong item sent. As I opened it, they are refusing to accept the return.
26 janvier 2026
Réponse de Lockstation
Hello,
I am very sorry to see your 1 star review.
After checking all the emails there was never any mention of us refusing to accept the return and in fact a return label has ben sent to you to enable you to send the part back free of charge.
Please kindly remove your false review.
Kind Regards
Lockstation Customer Service Team
I am very happy to have come across…
I am very happy to have come across Lockstation.
This was my 2nd purchase from Lockstation because they seems to be only one who is selling the 30 year old handles that I needed to replace.
Delivered on time.
Thank you
5 janvier 2026
Réponse de Lockstation
Thank you so much for the 5 stars! ⭐⭐⭐⭐⭐
We’re thrilled to hear you found us and that we could help with those rare 30-year-old handles 🔑⌛ It’s fantastic to have you back for a second purchase!
We really appreciate your support and are always here when you need us 😊
Many Thanks
Lockstation Team
5 star
Website very easy to use, items ordered were delivered in good time. Will definitely use again.
5 janvier 2026
Réponse de Lockstation
Thanks so much for the 5 stars, Matt! ⭐⭐⭐⭐⭐
We’re glad you found our website easy to use 💻👌 and that your items arrived on time 🚚📦
We really appreciate your support and look forward to helping you again in the future! 😊
Kind Regards
Lockstation Team
Réponse de Lockstation
Thanks so much for the 5 stars, Patrick! ⭐⭐⭐⭐⭐
We’re glad you enjoyed our selection 🛠️🔑 and appreciate your support.
Looking forward to helping you again soon!
Many thanks
Lockstation Team
No installation instructions provided
No installation instructions provided, none available when I enquired, no answer when I asked for the manufacturers contact details.
5 janvier 2026
Réponse de Lockstation
Hi there,
We’re really sorry to hear about your experience and the frustration caused 😔. That’s definitely not the standard we aim for.
Please get in touch directly at [your support email/phone] so we can provide the installation instructions and the manufacturer’s contact details right away, and make this right for you.
Kind Regards
Lockstation Team
Great price and quick delivery.
5 janvier 2026
Réponse de Lockstation
Thanks so much for the 5 stars! ⭐⭐⭐⭐⭐
We’re glad you were happy with the price 💰 and speedy delivery 🚚💨
Your support means a lot — thanks again!
Kind Regards
Lockstation Team
Item as described
Item as described. Did the job and reasonable cost. Delivery on time too!
5 janvier 2026
Réponse de Lockstation
Thanks for your review! ⭐⭐⭐⭐
We’re glad to hear the item was as described, did the job 🔧, and arrived on time 🚚✅
If there’s anything we could do to make your experience a 5-star one ⭐, we’d love to know!
Kind Regards
Lockstation Team
Worst company ever
Worst company ever. I have paid extra for a next day delivery, 6 days later still no delivery. No response on phone calls, no reply to emails. When they finally replied 2 days ago they have advised that will be delivered the next day. No sign of my order yet.
4 décembre 2025
Avis spontané
Réponse de Lockstation
Hi there,
We’re very sorry for the experience you’ve had 😔. This is far from the service we aim to provide, and we completely understand your frustration.
Please contact us directly at [your support email/phone] with your order details so we can urgently track your delivery and resolve this for you as quickly as possible. We want to make this right.
Kind Regards
Lockstation Team
100%. Had a couple of hiccups to start with…
Had a couple of hiccups to start with just because of their new phone system. Web site was easy to order next day delivery didn’t happen but they refunded the postage all parts were correct and what I ordered. Prior to buying from this company I spent ages trying to get the hinges I needed they had them. Will definitely use again
3 décembre 2025
Avis spontané
Réponse de Lockstation
Thank you for your detailed review, Andi! ⭐😊 We really appreciate your patience while we worked through a few early hiccups with our new phone system 📞. We're glad to hear the website made ordering easy and that the parts you received were exactly what you needed 🔩.
Apologies again that the next day delivery didn’t happen, but we’re pleased we could resolve this by refunding the postage 📦. It’s great to know you were finally able to find the hinges you’d been searching for!
Thanks again for your support, and we look forward to helping you again in the future 👍.
Kind regards,
Lockstation Team 🔐
Key works great, quick delivery
Delivery was quick and it was easy to order what I needed. The master key works great as I have two locks of the same series but different numbers. Wasn't sure if they needed separate keys so just ordered a master one. Thank you
24 novembre 2025
Réponse de Lockstation
Thank you for your great review! ⭐😊 We're really pleased to hear the ordering process was easy and that your delivery arrived quickly 📦🚚.
It's also great to know the master key worked perfectly for your locks 🔑. If you ever need any help or advice in the future, we're always happy to help.
Thanks again for your support!
Kind regards,
Lockstation Team 🔐
Réponse de Lockstation
Thank you for your fantastic review, Scott! ⭐😊 We're thrilled to hear you found our website easy to use, enjoyed quick delivery 📦🚚, and are happy with the quality of the hinges 🔩.
We really appreciate your support and look forward to helping you again soon!
Kind regards,
Lockstation Team 🔐
Helpful and fast
Didn't know my exact model , wanted to DIY to save some cash cheapest offer from a locksmith was 200 with their help i got the correct lock and installed for 80 thanks to the team for help
24 novembre 2025
Réponse de Lockstation
Thank you for your wonderful review! ⭐😊 We're so glad we could help you find the right lock and save you money 💰🔐. It’s great to hear that our team’s guidance made your DIY installation easy and successful 🛠️.
We really appreciate your support and look forward to helping you again in the future!
Kind regards,
Lockstation Team 🔐
Réponse de Lockstation
Thank you for your fantastic review! ⭐😊 We're delighted to hear you found our online shop easy to use and that your keys arrived promptly 📦🔑.
We really appreciate your support and look forward to serving you again!
Kind regards,
Lockstation Team 🔐
Thank you very much Aldridge for the…
Thank you very much Aldridge for the new account
28 octobre 2025
Réponse de Lockstation
Hello,
thank you very much for taking your time to leave us a review, although I believe you have left the review for us in error.
We are Lockstation - Ezlok Limited not Aldridge.
Kind Regards
Great quality locks at a very…
Great quality locks at a very reasonable price and fast delivery. Excellent communication and all round service, highly recommended.
28 octobre 2025
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