Awful, avoid. Uncomfortable, damp, and smelly. They need to be washed on a cool temperature, you can’t soak them and the dye will run so be careful). They were an expensive mistake. I complained and... Voir plus
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Lisez les avis des autres
These are great but there a little improvement that is still needed in two areas. The bladder leak proof underwear is said not to rustle but they definitely do, this makes me feel somewhat self cons... Voir plus
L'entreprise a répondu
Fabulous product which is soft and comfortable and has given me confidence day and night. Truly liberating. First order offers replacement if sizing isn’t right. True to their word they replaced... Voir plus
First time user, I was skeptical at first but I am absolutely pleased I went for it. I have quite a heavy cycle and didn’t think it would work, but after using Loeah (originally called Luna), I can sa... Voir plus
L'entreprise a répondu
4,1
Bien
609 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Great customer service and helpful when…
Great customer service and helpful when needing to change sizes
20 octobre 2026
Avis spontané
Réponse de Loeah
Hey Marcia,
Thank you for your review! We're really glad the size exchange was easy for you, and we hope your new pairs feel just right.
X Loeah 💕
Really great customer service
Really great customer service. The original order I did unfortunately didn’t fit right which was gutting as I was so excited to try them. They kindly replaced the pairs for me and I look forward to getting the replacements as the quality seems great
21 octobre 2026
Avis spontané
Réponse de Loeah
Hey Gemma,
Thank you so much for your lovely review! We completely understand how disappointing it is when you're looking forward to something and the fit isn't quite right, so we're glad we could put it right for you.
We hope your new pairs feel amazing once they arrive. Let us know how you get on!
X Loeah 💕
Lovely quality but found the sizing a…
Lovely quality but found the sizing a little small on the swim briefs
21 octobre 2026
Avis spontané
Réponse de Loeah
Hey Kathryn,
Thank you for your review! We're glad you're happy with the quality, and thanks for letting us know about the swim briefs. If this was your first order with us, you can use our fit guarantee once to swap them for a different size. Just send us an email and we'll gladly help you find a better fit.
X Loeah 💕
I ordered 2 pairs of period pants in my…
I ordered 2 pairs of period pants in my usual size (12) XL but found they were too small. I was also concerned about the very firm band on one pair would be too small even in the next size up. I got in contact with customer service and they very helpfully not only swapped me to the next size up but changed the style on the firm band pair. I'm very happy with them and find them comfortable and absorbent.
22 septembre 2026
Avis spontané
Réponse de Loeah
Hey Louise,
Thank you for taking the time to write such a kind review! We're really happy we could find a solution that suits you, both in size and style. Every body is different, so it's great to hear you've found a fit that feels comfortable and works well for you.
If you ever want help choosing your next pair, just drop us a message.
X Loeah 💕
Comfy, cute but runs small
Underwear seems comfortable and very importantly it's cute! they run small however but I was kindly offered replacements
21 octobre 2026
Avis spontané
Réponse de Loeah
Hey Sharn,
Thank you for your review! We're so glad you love the look and feel of them, and thanks for the heads-up on the sizing. That kind of feedback really helps us and other customers when choosing the right size.
We hope your replacements fit just right!
X Loeah 💕
Fit Guarantee
It is really difficult to tell online if an item will fit but their fit guarantee made it easy to go ahead with my order. I used the fit guarantee for one item and it was super easy and quick. Thank you.
21 octobre 2026
Avis spontané
Réponse de Loeah
Hey Jayne,
Thank you so much for sharing your experience! We want everyone to feel confident placing their first order with us, so it's lovely to hear the exchange went smoothly for you.
We hope you enjoy wearing them, and if you ever need anything, we're just an email away.
X Loeah 💕
The sizing was incorrect
The sizing was bigger, but the customer service was prompt and is going to replace it.
20 octobre 2026
Avis spontané
Réponse de Loeah
Hey,
Thank you for your review! Finding the right size online isn't always easy, so we're glad our team could help you quickly. We hope the new size fits perfectly once it arrives.
If there's anything else we can do, just let us know.
X Loeah 💕
Réponse de Loeah
Hey Gem,
Thank you for your review! We're so happy to hear you're enjoying them and already planning to add a few more to your collection.
X Loeah 💕
Fantastic period underwear
Fantastic period underwear, which keeps my daughter feeling in control. Comfortable, well made, lovely soft fabric and best of all, it works!
12 octobre 2026
Avis spontané
Réponse de Loeah
Hey Paula,
Thank you so much for your lovely review! It's wonderful to hear your daughter feels confident and comfortable during her period. That's exactly what we hope every girl can experience with our underwear.
If you ever have any questions or want to explore other styles, we're always here to help.
X Loeah 💕
Lovely pair of pants for my 'lady'…
Lovely pair of pants for my 'lady' days. Very comfortable fit. Bought 4 pairs for my mom as well and finds it very comfortable as well. Would highly recommend.
17 octobre 2026
Avis spontané
Réponse de Loeah
Hey Alenda,
Thank you so much for your review! How lovely that you and your mom are both enjoying them. It's always special to hear our pants are being shared across generations.
If either of you ever has questions or wants to try a different style, we're always happy to help.
X Loeah 💕
These are the best fitting pants we…
These are the best fitting pants we have tried , they do the job exactly as they should , never have any leaks through or anything and my daughter has no problems with the comfort of them . Always recommend to friends
20 juillet 2026
Avis spontané
Réponse de Loeah
Hey Ella,
Thank you for this lovely review! It's so good to hear your daughter feels comfortable and protected in them, and that you've found a fit that really works. Recommendations from happy customers mean the world to us, so thank you for spreading the word.
X Loeah 💕
Lovely colours
Lovely colours, very comfortable and fantastic customer service. Thank you 😊
20 octobre 2026
Avis spontané
Réponse de Loeah
Hey,
Thank you so much for your sweet review! We're really happy to hear you're enjoying the colours and comfort, and that our team could help you out.
X Loeah 💕
Brilliant customer service
Accidentally ordered the wrong item, contacted customer service to arrange a refund and was instead offered to replace item for the correct one. They were very quick to respond to my emails and answered all of my questions. Looking forward to trying the product and will definitely be ordering more if they are any good. Service like this really makes a company stand out and i will be recommending them
20 octobre 2026
Avis spontané
Réponse de Loeah
Hey Yvonne,
Thank you so much for your kind review! We're really glad we could find a solution that worked for you, and it means a lot that you'd recommend us to others.
We hope you love the new item once it arrives. If you have any questions when you start wearing it, just drop us an email. We're always happy to help.
X Loeah 💕
Discreet, good quality and cute designs
Bought for my teenager. She liked the cute designs and loves that these pants are not bulky, like other brands, so do not show through her clothes. She wears knickers in the day and the shorts at night. The pants seem to be wearing well and keep their shape after washing.
20 octobre 2026
Avis spontané
Réponse de Loeah
Hey,
What a lovely review, thank you! It's so nice to hear your teenager feels comfortable and confident in them, both during the day and at night. That's exactly what we want for every girl who's getting used to her period.
If you ever have questions about other styles or sizes as she grows, just send us a message. We're always happy to help.
X Loeah 💕
Very responsive staff
Very responsive staff, and great policy on replacement products.
20 octobre 2026
Avis spontané
Réponse de Loeah
Hey Ed,
Thanks so much for your kind words! We always want our customers to feel looked after, so it's great to hear our team and replacement policy made a good impression.
Feel free to get in touch anytime if you need anything.
X Loeah 💕
Misleading UK marketing
Misleading UK marketing – and they know it!
I feel this company’s marketing is deliberately misleading UK customers.
Their website is .co.uk, their verified Facebook page lists London, United Kingdom as their location, they prominently advertise Royal Mail and free UK delivery, and their adverts feature a British woman speaking as though she owns the business.
Yet my order is shipping from China, the company appears to be based in the Netherlands, and Trustpilot lists their contact location as the USA!
I’ve since discovered that they previously traded as Lunã, and customers were raising exactly the same concerns months ago. They know customers are being misled. Whether international shipping information is technically buried somewhere in their FAQs is irrelevant. If they genuinely wanted to be transparent, they’d change their marketing rather than continue creating the same misleading impression.
Their reviews are presented misleadingly too. Their website advertises 4.7/5 and prominently features glowing five-star reviews, while Trustpilot shows 4.1/5, with almost 20% one-star reviews. Even worse before the rebrand. What will they do when that average drops below 4*? Probably "rebrand" again.
I spent around £100 on period swimwear for a holiday, believing I was ordering from a UK retailer. The products now look unlikely to arrive in time. This is a HOT TUB holiday. They have left me in a really difficult position where I am down £100 and have no period swimwear.
There’s nothing wrong with shipping internationally. There is something wrong with repeatedly creating a false impression about your business, especially when customers have been pointing it out for months.
I wish I’d read the older reviews before ordering.
Shame on you Loeah.
20 octobre 2026
Avis spontané
Réponse de Loeah
Hey,
Thank you for taking the time to share this, and we’re really sorry you’ve been left worrying about your swimwear arriving in time for your holiday. That’s not the experience we want anyone to have, so we’d like to explain a few things and, most importantly, see what we can do for you.
Our underwear and swimwear are manufactured in China, as is the case for much of the period underwear on the market today. Instead of shipping our stock to warehouses in different countries and sending each order on from there, we store it right next to our factory and ship directly to our customers. We chose this deliberately to cut out unnecessary transport steps and keep the environmental footprint of our distribution as low as possible. The downside is a longer delivery time, which is why we show the expected timeframes on our webshop before ordering. Having a .co.uk website means we serve UK customers, not that we dispatch from the UK, but we hear you that this wasn’t clear enough for you, and we’re taking that feedback on board.
About the name change: Loeah is the same founder, the same team and the same company as before. We had to change our brand name to avoid a conflict with another brand, and nothing else behind the products has changed.
If you send us a reply to your order confirmation email with your order number, we’ll check the current status of your parcel and give you an honest update on where it is. We’re unfortunately not able to speed up delivery, but we’ll gladly help you with any questions you have about your order.
X Loeah 💕
Excellent customer service
Excellent customer service. I accidentally ordered the wrong item and it’s been sorted out with out fuss or charge. My daughter also loves the ten boxer period pants so we are both happy customers.
20 octobre 2026
Avis spontané
Réponse de Loeah
Hey Anna,
Thank you for taking the time to share this! Mistakes happen, so we're glad we could make it easy for you. And how lovely that your daughter is such a fan of the boxers too, it's always extra special when the whole family is happy.
If you ever need anything else, we're always here to help.
X Loeah 💕
Great customer service
Great customer service and when the sizes were corrected the products are comfortable and prevent leaks. Would recommend
1 septembre 2026
Avis spontané
Réponse de Loeah
Hey Michelle,
Thank you so much for your lovely review! We're really happy to hear we could sort out the sizing for you and that everything fits comfortably now. That's exactly what we're here for.
If you ever have any questions or need help finding another style, feel free to reach out anytime.
X Loeah 💕
customer service are excellent
customer service are excellent, helping with queries and issues with sizing. very prompt responses and comprehensive information provided. Products are every bit as good as reported and will order from this company again.
19 octobre 2026
Avis spontané
Réponse de Loeah
Hey Carol,
Thank you so much for your kind words! We really love helping our customers find the perfect fit, so it’s great to hear our team was able to help you out quickly. And we’re so happy the products lived up to your expectations!
We can’t wait to welcome you back for your next order.
X Loeah 💕
Great fit guarantee
I ordered two pairs of Loeah pants and, though looking to be of excellent quality, I sadly realised they were going to be too big for me. Although Loeah can't accept returns once opened, they do offer a fit guarantee and are sending me the replacement pants in the smaller size for the cost of shipping alone. Customer service have been really friendly and accommodating.
19 octobre 2026
Avis spontané
Réponse de Loeah
Hey Emma,
Thank you so much for taking the time to share your experience! Finding the right size online can be tricky, which is exactly why we offer our fit guarantee. We want everyone to end up with a pair that feels just right.
We’re so glad our team could help you out, and we hope the new size fits you perfectly. Enjoy them!
X Loeah 💕
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