Awful, avoid. Uncomfortable, damp, and smelly. They need to be washed on a cool temperature, you can’t soak them and the dye will run so be careful). They were an expensive mistake. I complained and... Voir plus
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Lisez les avis des autres
These are great but there a little improvement that is still needed in two areas. The bladder leak proof underwear is said not to rustle but they definitely do, this makes me feel somewhat self cons... Voir plus
L'entreprise a répondu
Fabulous product which is soft and comfortable and has given me confidence day and night. Truly liberating. First order offers replacement if sizing isn’t right. True to their word they replaced... Voir plus
First time user, I was skeptical at first but I am absolutely pleased I went for it. I have quite a heavy cycle and didn’t think it would work, but after using Loeah (originally called Luna), I can sa... Voir plus
L'entreprise a répondu
4,1
Bien
609 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
Promising start
The reviews look great and garments look good quality, so promising start. Still to road test as need to exchange for a different size but the fit guarantee helps here. Dispatch and postal to uk address was a bit slower from point of ordering, but there was full tracking from point of order.
24 octobre 2026
Avis spontané
Réponse de Loeah
Hey,
Thank you for your review! We're glad you're happy with the quality so far, and we hope your new size fits perfectly once it arrives.
Thanks also for your patience with the delivery. We ship orders directly from our stock to our customers without an extra warehouse step in between, which helps us cut down on unnecessary transport. It does mean delivery takes a little longer, so we're glad the tracking helped you keep an eye on your parcel along the way.
We'd love to hear how you get on once you've had the chance to try them!
X Loeah 💕
I don't have to wear tampons and pads anymore
Yaay no more pads and tampons!! Loeah period pants are all I need. I was so sick of waking up with blood on ma sheets because my heavy flow is too much for the nighttime extra long pads with wide wings. Side leaks where the pad got scrunched up while I was sleeping, or leak up the back. Leaking through ma tampon in the day time after just 2 to 3 hours sometimes. OVER IT! I can wear Loeah underwear all day without leaks and all night and wake up dry. Never going back, these period pants are all I need. Thank you
24 octobre 2026
Avis spontané
Réponse de Loeah
Hey Xavia,
We love this so much, thank you for sharing! Dealing with a heavy flow can be exhausting, so hearing that you can finally sleep through the night and get through your day without worrying honestly made our whole team smile. That's exactly why we do what we do.
Here's to many more carefree periods!
X Loeah 💕
Friendly, polite and clear
The replies to my queries were prompt and clear and it was easy to swap the pants for the correct size. The replies were always very friendly and polite.
23 octobre 2026
Avis spontané
Réponse de Loeah
Hey Kully,
Thank you for your lovely review! We always try to make every conversation with our team as easy and pleasant as possible, so it's great to hear that's how it felt for you. We hope your new pair fits just right!
X Loeah 💕
Good costume but you need to be able to try it on!
The costume is great and fits well, fortunately, but I'm shopping for a 12 year old girl who is very tall for her age and it's so difficult to get the right sizing. So I find it bizarre that you if you open the swimsuit to look at it, not even try it on, you cannot return it!
10 octobre 2026
Avis spontané
Réponse de Loeah
Hey Nicole,
Thank you for your review! We're so glad the swimsuit fits well, and we completely understand that finding the right size for a growing girl isn't always easy.
Because our period swimwear comes into direct contact with the body, it's treated as a hygiene product. That's why we can't accept returns once the seal has been broken, so every customer can be sure they're receiving a brand new item. To still give you peace of mind, we offer a fit guarantee on your first order, which allows you to exchange once for a different size if the fit isn't right.
If you're ever unsure about sizing before ordering, feel free to send us an email. We're always happy to help you choose the best size for your daughter.
X Loeah 💕
AVOID - they don’t allow refunds
AVOID THIS COMPANY AT ALL COSTS!
It’s rather interesting how several positive reviews appear just hours apart, seemingly burying the negative ones. I would strongly advise anyone considering purchasing from this company to think twice.
My experience has been absolutely appalling. I followed their returns policy, complied with their requirements and even provided photographic evidence showing that the product remained completely unopened, with the original seal intact.
Despite this, they offered me a so-called “full refund” while deducting an outrageous amount in shipping fees, even though no return shipment had taken place. How can a refund be considered “full” when such a significant amount is being withheld?
It genuinely feels as though this company changes its policies to suit itself, making it unnecessarily difficult for customers to exercise their consumer rights.
Their approach to customer service and refunds is unacceptable, misleading and deeply concerning. I will be escalating this matter further and exploring my rights under UK consumer law.
I would strongly recommend avoiding this company. Save yourself the money, frustration and stress.
Now let’s await a bunch of positive reviews to bury this review…
AVOID, AVOID, AVOID!
16 octobre 2026
Avis spontané
Réponse de Loeah
Hey,
Thank you for sharing your experience, and we’re sorry to hear how frustrating this has been for you. We’d like to clear up a few things.
Since the seal on your order is still intact, we can absolutely accept your return. The offer you received was simply an alternative, so you wouldn’t have to send the package back yourself. You’re completely free to decline it and return your order instead.
Please keep in mind that our return centre is located in the Netherlands, so the return shipping costs from the UK can be quite high. As stated in our Exchange and Return Policy, these costs are covered by the customer.
If you’d like to go ahead with the return, simply reply to our email and let us know. We’ll then send you the return instructions straight away.
As for the reviews, Trustpilot is an open platform where we have no way of removing or influencing what customers share. Every review, positive or negative, stays visible.
X Loeah 💕
Wonderful product great customer service.
These are soft and very well made. Excellent service provided as i needed to contact and they were extremely helpful. Highly recommended. Will definitely be buying more.
23 octobre 2026
Avis spontané
Réponse de Loeah
Hey Angharad,
Thank you so much for your review! It's lovely to hear you're enjoying the feel and quality of your pieces, and that our team could help you when you needed us.
We're already looking forward to your next order!
X Loeah 💕
Wonderful
Wonderful quality items! Very happy with my purchase and the customer service team were quick to assist with any help I needed!
Accidentally ordered a size too small as I missed some information on their website and the team handled it so quickly and were very kind about it all!
23 octobre 2026
Avis spontané
Réponse de Loeah
Hey Jessica,
Thank you for your lovely review! We're so happy you love the quality of your items. Sizing details are easy to miss when you're shopping online, so we're glad our team could put things right for you so quickly.
Enjoy your new pieces, and if you ever need anything, we're always here to help.
X Loeah 💕
Exceptional customer service
Exceptional customer service! I ordered too large and they were so prompt, accommodating and friendly in their response.
23 octobre 2026
Avis spontané
Réponse de Loeah
Hey Crysta,
Thank you so much for your kind review! Ordering the wrong size can happen to anyone, so we're really glad our team could help you out quickly. We hope your new pair fits perfectly!
X Loeah 💕
Réponse de Loeah
Hey Elaine,
Thank you for your review! We love hearing that you feel good in them. Comfort and a flattering fit are exactly what we aim for with every style.
X Loeah 💕
Réponse de Loeah
Hey Rebecca,
Thank you for your review! It's lovely to hear your daughter could enjoy the beach without any worries. We hope you had a wonderful holiday together!
X Loeah 💕
Very good
Very good, comfortable, wash well and gives confidence when needed
23 octobre 2026
Avis spontané
Réponse de Loeah
Hey,
Thank you for your review! We're so happy to hear you feel comfortable and confident wearing them. That's exactly what we want for everyone who chooses Loeah.
X Loeah 💕
Really pleased I found this product
Really pleased I found this product. Very comfortable to wear and feel safe and secure.
I would have given 5 stars but I have found that the product takes a while to dry after washing and delivery is quite slow.
All in all a very good product.
23 octobre 2026
Avis spontané
Réponse de Loeah
Hey,
Thank you for your honest review! We're so glad you feel comfortable and secure wearing them.
Thanks as well for your feedback on the drying time. Because of the absorbent layers, the gusset naturally takes a little longer to dry than regular underwear. A good tip is to hang them up with the gusset turned outwards, somewhere with good airflow. Please avoid the tumble dryer, as this can damage the absorbent layers.
As for delivery, we ship orders directly from our stock to our customers, without an extra warehouse step in between. This helps us keep unnecessary transport to a minimum, but it does mean delivery takes a little longer. We're always looking at ways to get orders to you faster.
X Loeah 💕
Incredible customer service and product
I have been so impressed with Loeah, the customer service is amazing and the product is great. A truly good company who care about their products and customers in a current climate where most companies only care about making money. I have told loads of people already and will contine to share how great the products and company are.
23 octobre 2026
Avis spontané
Réponse de Loeah
Hey,
Wow, thank you so much for this heartfelt review! It truly means a lot to our whole team. Caring for our customers and making products we're proud of is at the heart of everything we do, so hearing that it really comes across is the best compliment we could get.
And thank you for spreading the word. Recommendations like yours help us grow and reach more people who might need us.
X Loeah 💕
Good product nice quality customer…
Good product nice quality customer service very good
22 octobre 2026
Avis spontané
Réponse de Loeah
Hey Neave,
Thank you for your lovely review! We're so glad you're happy with both the quality and the help from our team.
X Loeah 💕
great customer service
The product is great quality but didn’t fit. Loeah’s customer service team responded quickly to my email and their communication around their best fit guarantee was clear and quick and I have been able to arrange an exchange. I really recommend them.
22 octobre 2026
Avis spontané
Réponse de Loeah
Hey Kate,
Thank you so much for your kind words! We're really glad our team could help you arrange your exchange without any hassle, and it means a lot that you'd recommend us.
We hope your new pair fits perfectly once it arrives!
X Loeah 💕
Products are well made and comfortable
Products are well made and comfortable. I needed to change the size under the fit guarantee as I felt these ran large. This was easy to do and I would definitely buy again
21 octobre 2026
Avis spontané
Réponse de Loeah
Hey June,
Thank you for your lovely review! We're so pleased you're enjoying the comfort and quality, and that swapping to a better size was quick and easy. Thanks as well for your feedback on the sizing, it really helps us and other customers.
We'd love to welcome you back for your next order!
X Loeah 💕
Swimwear bough for holiday highly recommend
Bought 2 pairs of period swimwear as my period changed its cycle right before our holiday abroad and my son had spent way to long learning to swim for my period to ruin it! Well for the first time in 16 years it didn’t and I swam every single day period or not! They where comfortable looked like normal swim pants and where super easy to hand wash in our caravan! Will absolutely be buying the period pants next!
30 août 2026
Avis spontané
Réponse de Loeah
Hey Danielle,
What a wonderful review, thank you so much for sharing! It honestly made our day to hear you could enjoy every swim with your son without having to sit on the sidelines. That's exactly why we created our swimwear.
We'd love to hear how you get on with the period pants too. If you need any help choosing a style, just let us know.
X Loeah 💕
Really happy with the luna pants
Really happy with the luna pants, have a thong and a brief, was surprised the thong worked but it does! Could not give 5 stars due to the price but i appreciate you are paying for quality. Would deffo purchase again (after payday)
31 juillet 2026
Avis spontané
Réponse de Loeah
Hey Kerrie-Ann,
Thank you for your review! We love hearing that the thong won you over, it's one of those styles people are often unsure about until they try it.
We completely understand your point about the price, and we really appreciate that you value the quality behind it. Keep an eye on our website and emails, as we regularly run offers that might come in handy for your next order after payday.
X Loeah 💕
Avoid. They use their fit policy to deny you refunds
Don't be take in by the glam looking contents. The way this company operates is a total scam - they don't allow any returns at all. This is in violation of so many laws. Instead they use their fit guarantee, which by the way only applies to your first order, to block you from retuning items. They don't have hygiene seal on each item like all other reputable brands do instead they put all items in a single bag and say if you open this bag and break the seal, which you have to, to inspect the items you cannot return them and if this is not your 1st order you can't even exchange. The quality of the underwear is average but the trap they use to force you to keep the items is off putting. They are glorified drop shipper and if you need to exchange items to make use of their flawed fit policy, guess what - you will have to ship them at your own expense all the way to China!
21 octobre 2026
Avis spontané
Réponse de Loeah
Hey Rena,
Thank you for sharing your feedback. We’re sorry to hear you’ve had this experience, and we’d like to clear up a few points.
As stated in our exchange and return policy, and on the seal itself, we’re unable to accept returns once the seal has been broken. Because period underwear comes into direct contact with the most intimate parts of the body, we treat it as a hygiene product. This policy is in place so every customer can be sure that what they receive is brand new and has never been worn by someone else.
We’d also like to be clear that we don’t do dropshipping. With dropshipping, orders are sent directly from random suppliers to the customer, without any control over quality, materials or certifications. That’s not how we work. Our underwear is manufactured in China, as is the case for much of the period underwear available today. Instead of shipping our stock to warehouses in different countries and sending each order on from there, we store it right next to our factory and ship directly to our customers. We’ve chosen this deliberately to avoid unnecessary transport steps and keep the environmental footprint of our distribution as low as possible.
Our return centre, however, isn’t located in China but in the Netherlands. For size exchanges under our fit guarantee, you don’t pay any return costs. You only pay the shipping cost of the new item, which is £6.95
If you’d like us to take another look at your order, feel free to send us an email. We’re happy to help where we can.
X Loeah 💕
Have made my first order and really…
Have made my first order and really happy with the quality of the products I have received. The customer service and support I have received since I placed my order has been outstanding, as I was unsure on the fit of one of the styles. I’m really looking forward to using my new purchases.
21 octobre 2026
Avis spontané
Réponse de Loeah
Hey Kelly,
Welcome to the Loeah family, and thank you for such a lovely review! We're so happy you're pleased with your first order and that our team could help you feel confident about the fit.
We hope you enjoy wearing your new pieces. If any questions come up along the way, we're always happy to help.
X Loeah 💕
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