I booked the test kit and phlebotomist at home option. The appointment I asked for was not honoured and instead I got an email asking if an appointment the day after would be suitable, luckily it was,... Voir plus
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Lisez les avis des autres
Ordered a test as a little personal M.O.T after turning 33. The blood draw was easy, took the phlebotomist a few minutes as a home call, basically painless and results arrived a few days later with so... Voir plus
The MCV results are consistently wrong (too high) because of the transit of the sample in the post. I've retested in a clinic that has a lab on site. Really annoying because I've been testing with Lol... Voir plus
Outstanding service from start to finish, easy to order and book, customer services were very helpful in between with some things I was struggling with. The doctors report/comments/advice was clear a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are a home blood testing service where all tests include a home appointment for a nurse to take the blood sample. The nurse will send your sample to the lab for analysis, which are the same labs the NHS uses, and your results come with a Doctor review also. Lola was created due to our frustrations with the other servics which are expensive, do not contain enough markers and they use fingerprick testing which is both unpleasant and unreliable. Our tests cost less, we do a full analysis and the prices includes the nurse blood collection and doctor review.
Coordonnées de contact
167-169 Great Portland Street, W1W 7FG, London, Royaume-Uni
- support@lolahealth.com
- lolahealth.co
4,5
Excellent
178 avis
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Great people
I am very satisfied. The nurse who took my blood samples for testing was very professional and nice. I am very satisfied. I received the test results very quickly with a description and instructions from the doctor. Thank you very much and I am grateful with all my heart. All the best. God bless you 🙌
7 janvier 2025
Avis spontané
Réponse de Lola Health
Thank you for your kind words. I’m so glad to hear you had a great experience with our phlebotomist and that the results arrived quickly.
If there’s anything else we can assist you with, please let me know.
Cheers,
Marie
Highly recommend
I’ve tried a few blood collection services. Had a terrible experience with one! LOLA was BRILLIANT! Friendly and efficient. Highly recommend
18 novembre 2024
Avis spontané
Réponse de Lola Health
Hi Susie, thank you so much for your kind words! I’m glad to hear you had such a positive experience with us. It’s great to know you found our service friendly and efficient, that's exactly how we want our customers to feel!
If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Cheers,
Marie
Super smooth set up and procedure
Super smooth set up and procedure. Good contact for arranging appointment and also eta of phlebotomist arrival. Really Good phlebotomist. Fast results with clinical appraisal
6 janvier 2025
Avis spontané
Réponse de Lola Health
Thank you for your feedback, Liam! We're glad to hear that the process was smooth from start to finish and that you had a great experience with our phlebotomist. It’s great to know you received your results quickly along with the clinical review. We appreciate you choosing us and look forward to assisting you again in the future! 😊
Cheers,
Marie
Very professional service.
Very professional service with results back within two days. The lady that came to take my blood was very reassuring and kind. Highly recommend.
7 janvier 2025
Avis spontané
Réponse de Lola Health
Thank you for your kind words, Sarah! We're so glad you had a positive experience and felt reassured during your appointment. It’s great to hear your results came back quickly too! We truly appreciate your recommendation and look forward to assisting you again in the future. 😊
Cheers,
Marie
Réponse de Lola Health
Thank you so much, Tebogo! We’re really glad you had a great experience. We appreciate your recommendation and look forward to assisting you again in the future! 😊
Cheers,
Marie
AMAZING
Wow what a service..booked online and a nurse was taking my bloods 2 days later...results back the next day. Would highly recommend. Great report that comes back from a doctor too. Will be telling people about this for sure. I hadnthe 360 blood test.
2 janvier 2025
Avis spontané
Réponse de Lola Health
Thank you so much for your kind words, Laura! We're so pleased you had a smooth experience and found the report helpful. We truly appreciate your recommendation and look forward to assisting you again in the future! 😊
Cheers,
Marie
Fast service
Within 24 hours of the professional collecting my blood I received my report and this was new years eve. The guy who collected my blood was polite and very professional and the Doctors report very helpful I would use them again
31 décembre 2024
Avis spontané
Réponse de Lola Health
Thank you for your feedback, Jenny! We're so glad you had a great experience, especially with such a quick turnaround—even on New Year's Eve! It's wonderful to hear that both the phlebotomist and the doctor's report met your expectations. We’d be happy to assist you again in the future! 😊
Cheers,
Marie
Very helpful and friendly phlebotomist…
Very helpful and friendly phlebotomist who came out to collect my blood sample. The whole process is seamless, I had the results the following day.
19 décembre 2024
Avis spontané
Réponse de Lola Health
Thank you so much for your kind words, Nina! We’re happy to hear that you found the process seamless and that our phlebotomist was friendly and helpful. Providing a smooth and efficient service, along with timely results, is our top priority.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We truly appreciate your feedback!
Cheers,
Marie
Quick appointment.Friendly calm…
Quick appointment.Friendly calm nurse.Swift and thorough review by doctor. Very good service and would happily recommend to others
19 décembre 2024
Avis spontané
Réponse de Lola Health
Thank you for your wonderful feedback, Amanda! We’re glad to hear that you had a positive experience with our service, from the quick appointment to the friendly and calm approach of our team. It’s great to know you felt well cared for throughout the process.
We appreciate your recommendation and are always here to help whenever you need us.
Cheers,
Marie
The communication was very good and…
The communication was very good and attendance at the clinic went very smoothly and the results arrived quickly and were well summarised by the doctor
16 décembre 2024
Avis spontané
Réponse de Lola Health
Thank you for sharing your experience, Stephen! We're so pleased to hear that the communication, clinic visit, and quick delivery of results met your expectations. It's great to know you found the doctor's summary helpful as well. We’re always here to ensure a smooth and efficient process for you. If you need anything in the future, don’t hesitate to reach out!
Cheers,
Marie
Great experience
Great experience. Speedy appointment. Amazingly friendly nurse. Thorough speedy review by doctor. Highly recommend. We should all do this every six months to assist with our health!
15 décembre 2024
Avis spontané
Réponse de Lola Health
Thank you for your wonderful feedback, Dave! We're so glad to hear you had such a positive experience with our service, from the quick appointment to the friendly care provided by our phlebotomist and the thorough review by the doctor. Your recommendation means a lot to us, and we completely agree—regular health checks are a fantastic way to stay proactive about your well-being. If we can assist you again in the future, please don’t hesitate to reach out!
Cheers,
Marie
BEST HEALTH SERVICE I HAVE USED!
Lola health has been the best health service I have used. The value for money in terms of what you get is amazing, other hospitals charge way more.
I ordered the ultimate test. The phlebotomist came, done his thing, and even posted the sample off. Within two days I got my results with a supplemented letter from a doctor to help interpret them. It has given me clear actionable insights as to how I can improve my health. I will definitely recommend this to anyone who wants to do the same.
9 décembre 2024
Avis spontané
Réponse de Lola Health
Thank you for your kind feedback, Umar! We're so pleased to hear that you had a positive experience with our service, from the quick appointment to the friendly care provided by our phlebotomist and the thorough review by the doctor. Your recommendation is greatly appreciated, and we completely agree—regular health checks are an excellent way to support your well-being. If we can assist you further, please don’t hesitate to reach out!
Cheers,
Marie
Longer than advertise results
Ordering, booking an apointment with the phlebotomist and the test arriving were all absolutely fine.
My issue came with the Royal mail tracking showing the lab recieved my blood sample the next morning after it was sent. It took them a further 8 days and two requests for updates to get my results to me.
So much for resutls in 2 days claim.
Marie from customer service was very helpful each time I contacted for an update.
The doctors notes do feel a little generic but I can understand this. It's simmilar with my GP. I was low in a few tests and for one I got a recommendation for what strength of supplments to take. But no recommentation on what strength of supplments to take for the others.
29 novembre 2024
Avis spontané
Réponse de Lola Health
Thank you for your detailed feedback and for recognising the smooth ordering and booking process, as well as mentioning me in your kind review. Your input is greatly appreciated!
We’re very sorry to hear about the delay in receiving your results. While we include a 24-hour tracked prepaid label to ensure samples are delivered to the lab promptly, unfortunately, delays with Royal Mail are beyond our control. Please know that we are actively exploring alternative courier services, but at the moment, Royal Mail is the only provider that meets the specific requirements for transporting medical samples.
Regarding the doctor’s notes, we understand your concerns. While our doctors cannot provide diagnoses, they aim to offer comments based on the results and the information available. For the supplement recommendations, we would be happy to follow up with the doctor to clarify or provide further details. If you could kindly email us with your profile information, we’ll ensure this is addressed for you.
Thank you again for your understanding and for sharing your experience—it helps us improve our service. If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Cheers,
Marie
A Mixed Experience with Lola Health’s Advanced 360 Test
I recently had the Advanced 360 test with Lola Health. While I was very pleased with the efficiency and professionalism of the phlebotomy service, I left the experience feeling frustrated with the doctor’s report and the overall experience.
The report included explanations for certain markers that felt overly generic, despite the fact that my personal information was already available in my profile. A more tailored and sensitive approach, which considers the individual context provided by patients, would have been appreciated. This would ensure that discussions about potential causes and next steps feel more relevant and supportive.
Additionally, one part of the test arrived broken due to poor packaging. This was disappointing, as I have never had such an issue with other blood test providers. Better attention to packaging would prevent such occurrences and enhance the overall service quality.
1 novembre 2024
Avis spontané
Overall very good
Their website has a few imperfections - but the booking, phlebotomy, lab results and (especially) their interpretation were all good to excellent. Good communication throughout and the whole thing was done within the expected timescale.
22 novembre 2024
Avis spontané
Réponse de Lola Health
Thank you for your feedback, Rob! We’re so glad to hear you had a great experience with the booking, phlebotomy, and lab results, and that you found the interpretation especially helpful.
We're happy to hear the hiccups you've experienced with the website, if you could let me know via support@lolahealth.co, we'd greatly appreciate it. We're a new company, and we're still improving so we highly value feedback :)
Cheers,
Marie
First Class Service
I was super impressed initially by the website and how comprehensive it was but after going through things it was the price that pulled me in.
I have been using Medichecks up until now but I’ve noticed their cost has shot up significantly since last time I used them, so I didn’t hesitate to book my blood test with yourselves. As a bodybuilder, I like to ensure that my performance is optimised but also my long term health taken care of.
The convenience of having somebody come to my home to take the blood test is a really great idea and an appealing part of the process. My expectations were superseded by having the results back in a couple of days - overall, I’m a very happy customer and will definitely use you again - highly recommended!!!
20 novembre 2024
Avis spontané
Réponse de Lola Health
Thank you for such a glowing review, Dan! We're so glad to hear we hit the mark It’s our pleasure to support your health and performance goals!
Your recommendation means so much to us, and we look forward to helping you again in the future!
Cheers,
Marie
They actually care about their clients
Their attention to detail and personal care i experienced from Laura while ordering a test kit is nothing short of excellent.
22 novembre 2024
Avis spontané
Réponse de Lola Health
Thanks, Terry! Will pass along the message to Laura, she will be glad to hear such great feedback from you :)
Cheers,
Marie
Very impressive service from start to…
Very impressive service from start to finish. Excellent value for money. Three individuals - customer care, phlebotomist and Dr all professional. I am genuinely surprised to be honest at the level of work that went into my full blood test. Useful and detailed advice back and will make a difference to my life ongoing. Would use again, would recommend
22 novembre 2024
Avis spontané
Réponse de Lola Health
Thank you for your lovely feedback, Kirsty! We’re so pleased you found our service professional and the advice helpful. It means a lot to know we’ve made a difference for you.
We’re here whenever you need us again, and we truly appreciate your recommendation!
Cheers,
Marie
Very professional
Very professional, very good communication. Definitely order again if I have any problems.
15 novembre 2024
Avis spontané
Réponse de Lola Health
Thanks for giving us 5 stars, Reda! We’re here whenever you need us again.
Cheers,
Marie
Everything I expected and more
A fast, efficient, and stress-free service where a phlebotomist visited my home to collect my blood. By the end of the next day I received the results, accompanied by a comprehensive review and suggestions for improving any below-normal scores. The report was presented clearly, making it easy for me to use it when discussing any further issues with my GP. I will definitely use their services for follow-up checks and highly recommend them to others.
20 novembre 2024
Avis spontané
Réponse de Lola Health
Thanks for your wonderful feedback, Tony! We’re so glad you had a great experience—that’s exactly what we aim for. Your recommendation means so much, and we’re here whenever you need us again!
Cheers,
Marie
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