London Caviar Company Avis 

204
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very good idea to offer three 30 gramme different types for comparison. Royal Imperial came last in our tasting, though good, with Oscietra and Baerli equally best and excellent. You really owe m... Voir plus

Noté 5 sur 5 étoiles

Caviar was delicious. The company contacted me by phone about potential delivery delays outwith their control due to the Christmas post and we discussed options. Very impressed by this level of cust... Voir plus

Noté 5 sur 5 étoiles

Just received some Baerii cavier (4th May 2023) Best before date was 3rd of April 2023. Discuss! Further to my original review, Thomas, the owner rang me to explain how they only ship direct to... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de produits alimentaires

Écrit par l'entreprise

Welcome to London Caviar, an avant-garde enterprise founded in 2021 by three passionate connoisseurs with a vision to transform the traditionally exclusive and costly world of caviar. Our mission is to make the luxury of sustainable caviar, including Beluga, Oscietra, and Baerii, accessible to everyone. We are committed to providing premium quality while protecting the environment through sustainable sourcing practices.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

204 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

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4,7

Tous les avis

(204)

26 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very happy with the company

I sent an enquiry prior to ordering and received a phone call the following day from a very nice man who answered my concerns. The order was delivered quickly and safely.

27 septembre 2023
Noté 4 sur 5 étoiles

I love caviar

To be honest it was a gift to try and convert the recipient, as I love caviar, so I don’t know. But I’m sure it was delicious.

18 septembre 2023
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Réponse de London Caviar Company

Thank you for your feedback! We are glad you appreciated the service. Next time we hope we can get to 5 stars

Noté 1 sur 5 étoiles

Do not use - they’re a joke

Sent caviar out not well packaged. Literally room temperature when arrived. Missing spoon also.
Dialogue ensued and promised spoon and tin opener as an added gift, still no receipt of this.
Emailed them and radio silence. No refund still or anything!
Honestly, avoid at all cost, and just go to others - may pay more but you’re guaranteed first rate service and not caviar you’re questioning it’s temp whilst in transistion!

14 juin 2023
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Réponse de London Caviar Company

Hi,
Very sorry to hear about your experience. We always endeavor to ensure that our caviar arrives at an appropriate temperature. We have also recently made changes to our customer service system that has improved communication for all customers.

Noté 1 sur 5 étoiles

The order has not been delivered or…

The order has not been delivered or received. This was raised and LondonCaviar were informed on 27th June but to date still not received the order dated 21st June.
Extremely disappointed with customer service

20 juin 2023
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Réponse de London Caviar Company

Hi, We are very sorry for your bad experience. We believe that we have now recified the situation, unfortuantely our courier failed on two separate occaisions to deliver the caviar to your elected delivery address, which meant twice it was spoilt.
We hope that you give us another chance.
Many thanks
London Caviar

Noté 2 sur 5 étoiles

Initially I very impressed

I was initially very impressed with quick email responses regarding the required delivery of the caviar gift for a relative, despite no opportunity to identify a requested delivery date on the website. However, although I carefully followed the advice I was given, the gift was delivered nearly two weeks early, with no gift card as requested, as the firm did not follow their own advice. The firm was apologetic and offered a refund, but unfortunately the special occasion was spoilt!

7 mai 2023
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Réponse de London Caviar Company

Hi,
Thank you for your review.
We apologise for the inconvenience caused, unfortunately as a startup we do not yet offer a gifting service or chosen day delivery service.
We appreciate that you made a written request for a certain day delivery, and are sorry that we were unable to fulfil this, sadly this is not something we can currently guarantee. We hope that the giftee was still able to enjoy their caviar on the day intended, as it has a 4 month use by.
We have also refunded the full value of your order.

As always we intend to improve our service going forwards and will hopefully be able to offer the services mentioned in the future. Until then we hope that you give us a second chance.

Many thanks
London Caviar Company

Noté 5 sur 5 étoiles

Fantastic Caviar at a great price

Delightful Caviar, quick delivery in a chill pack to keep it fresh. We bought the tasting option with Beluga so we could try out the 4 different Caviars. Each one had a unique flavour so it's a great way to start and then buy more of the ones you like the most.

27 avril 2023
Noté 5 sur 5 étoiles

Just received some Baerii cavier (4th…

Just received some Baerii cavier (4th May 2023)

Best before date was 3rd of April 2023. Discuss!

Further to my original review, Thomas, the owner rang me to explain how they only ship direct to order and that they had a typo problem with some of their labelling. The other caviar was well with the 4 month period and I accept his explanation. I will use this company again.

4 mai 2023
Avis spontané
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Réponse de London Caviar Company

Hi Robbie,
Very sorry to hear about this, Thomas from our team should be in touch today to discuss and make this right.

Noté 5 sur 5 étoiles

Caviar tasted superb

Caviar tasted superb. Delivery took slightly longer than expected but worth the wait. First taste of caviar for son who was delighted!

8 avril 2023

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