Lordgun Avis 

Product never received – seller refused to cooperate with carrier, no refund

I ordered a pair of DMT cycling shoes from Lordgun (approx. $392 CAD). At the time of purchase, the shoes were advertised at a 40% discount, bringing the effective price to under $300 CAD on the Canadian version of the website.

I was traveling in Western Canada when the order was shipped (not when it was placed). Lordgun only shipped the item about two weeks after the purchase. During that time, UPS attempted delivery at my home.

At delivery, UPS requested $192 CAD in customs and duties. This amount was clearly inconsistent with the discounted purchase price and appears to be based on an incorrect declared value (full retail instead of the actual price paid). Because of this, my partner reasonably refused the package.

When I returned, I immediately contacted UPS. They informed me that the package had been marked as “abandoned” and that only the sender (Lordgun) could contact them to recover or return the parcel.

I provided all the details and tracking information to Lordgun. Initially, they confirmed they would refund me once the package was returned. However, they never took the necessary steps to contact UPS and initiate the return.

As a result:

* I never received the product
* The package was never returned because the sender did not act
* No refund has been issued

I escalated the issue with Rogers Bank (Mastercard), but the dispute was denied because UPS provided proof of shipment and attempted delivery—despite the fact that I never actually received the item.

This situation was entirely outside my control and could have been easily resolved if Lordgun had simply contacted the carrier, as required.

Additional concerns:

* Prices displayed in CAD, but charged in USD
* Incorrect customs declaration
* Lack of cooperation to resolve a straightforward issue

I am a long-time cycling customer. I purchase equipment regularly and my four children are involved in competitive cycling across multiple clubs. I am connected to a large cycling community and will be sharing this experience widely.

I strongly advise others not to order from Lordgun based on this experience.

I am also pursuing this matter with consumer protection authorities.

I am still requesting a full refund for a product I never received.

I've purchased many products from Lordgun and they've always arrived quickly and at very good prices.

The RSP slick grease is really good. It makes for a very smooth cloud soft ride after greasing the stanchions on my EUC.

Product was as described. Arrived from Italy to Australia in 1 week.

You send me an email to write a review. Impossible for me to do at the moment. I still haven’t received my package. It’s over a month now.

I was able to locate a hard to find crank set, and it was on special; my online experience was seamless, and it arrived promptly.

I have always had quick service from Lordgun and received my orders ontime.

Legends, they sent the bike chainring in record time to Australia for my competition.

Thanks, guys.
Cheers.

Have ordered twice from Lord Gun - and will always try to support local (Australian) company - but low or no stock here and available from Lord Gun - no hesitation to use again. Genuine products and website that tells you what is in stock, fast post and delivery to Australia with excellent communication on order processing.

I ordered bike parts from Italy & the East Coast of Australia on the same day. The parts came from Italy (to Western Australia) 4 days faster. Would use these guys again in a heartbeat!

Service was great. I purchased a Prologo carbon rail saddle and it arrived to my address in Melbourne Australia, really quickly with excellent tracking. All up a really good service that exceeded my expectations.

Ordered from Lordgun (Italy) I live in Australia and received order about 5 days later. Great service. Pricing from company is also good. The only irritating thing is the checkout system. I had to enter my details twice as this is they way it's designed. Definitely buy from Lordgun again.

Well priced and fast freight.

Worst company ever, it’s a scam, you will lose your money.

High quality product as per description. Super fast shipping and very well packed. Highly recommended and will by from again.

Great service very quick delivery tracking was perfect. Thanks.

Wouldn’t use this company again. Ordered cycling shoes that didn’t fit and were given no option to exchange for a bigger size. Paid over $60 in postage and then got charged multiple fees to returns shoes. Ended up loosing close to $200

Excellent place to buy parts and riding kit shipped to Australia.

Great range, easy transaction, super fast shipping to Australia.

All their products are well priced to hit google results, but the company scams buyers by MASSIVELY inflating shipping fees.

This is likely against the law and should be reported.