Extremely disappointed with Lordgun. The saddle i ordered had an estimated shipping time of 12 days. It took over 50 days to arrive. I tried to cancel the order through customer service but they delay... Voir plus
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I ordered the Troy Lee Designs Rockfight CE Chest body protection for my son. Was a bit nervous about ordering from overseas but everything went smoothly and the product was exactly as described. Coul... Voir plus
Was surprised to find that the part I ordered was coming from Italy, however the process was smooth and my order arrived promptly. I will definitely consider buying from Lordgun in the future.
Ordered an Ultegra Di2 Group set. Amazing price and even more amazing delivery time. Just under a week for delivery from UK to Australia. Upon arrival, all items were correct and as they shou... Voir plus
4,2
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64 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Return/exchange impossible from Australia
Lordgun will use every trick in the book to avoid processing a legitimate return request from Australia.
1 août 2024
Avis spontané
Réponse de Lordgun
Dear customer,
thank you for contacting us and sending us feedback.
You sent us a return request stating that a product of the wrong size has been sent to you. The request has been rejected, as for issues with orders it is necessary to contact our customer service through email.
We requested you to put the item in a parcel and provide us weight and size so that we could create a shipping label, however to date we didn't receive response.
Kind Regards
Lordgun Team
I was a little reluctant about buying a…
I was a little reluctant about buying a bike from overseas but my bike only took a few days to arrive (once shipped, it was a model on backorder), very happy. I even ended up with a upgraded one from what I ordered (Cannondale upgraded the specs I'd say)
11 septembre 2024
Avis spontané
Service as expected, great price too
I needed a SRAM power meter crank for my new gravel bike. None were available in Australia so I returned to Lordgun and had it delivered to my partner who was on holiday in Portugal. All worked seamlessly, package was delivered on the day it was promised. Price was pretty good too.
29 août 2024
Avis spontané
Ordered nytron helmet price great…
Ordered nytron helmet price great package delivered in no time at all a with no damage great company a easy to deal with
10 juillet 2024
Avis spontané
Ordered a Camelback MULE waist/ bum bag…
Ordered a Camelback MULE waist/ bum bag style hydration pack in blue with orange highlight. Delivery was quick, product was new and in excellent condition. Would totally use Lordgun again
7 juin 2024
Avis spontané
Product ordered as described and timely…
Product ordered as described and timely delivery to Australia.
No issues , very happy with purchase and product
4 juin 2024
Avis spontané
Ordered an Ultegra Di2 Group set
Ordered an Ultegra Di2 Group set. Amazing price and even more amazing delivery time. Just under a week for delivery from UK to Australia. Upon arrival, all items were correct and as they should be. The whole process from placing the order to delivery, was hassle free and easy. Would highly recommend.
12 avril 2024
Avis spontané
Error in shipping too hard to fix
Two black veloflex tyres were in the packs instead of gumwalls as per the label. No doubt a factory error. Lordgun said it was too difficult to rectify because Australia is too far away so here’s €20 refund.
1 décembre 2023
Avis spontané
Réponse de Lordgun
Dear customer,
thank you for contacting us and sending us feedback.
We apologize for the wrong product sent to you.
We confirm that collecting the tire from Australia resulted for us to be an expensive and lenghty procedure, therefore we have proposed to issue a partial refund of 20€ and the client could keep the product.
Best Regards
Lordgun Team
Ordered a Selle saddle that I was not…
Ordered a Selle saddle that I was not able to source at a local retailer. Shipping from Italy to Australia was efficient and the item was delivered in good time and condition without issues. Very happy with the service from Lordgun.
6 décembre 2023
Avis spontané
A good retailer
Reasonable prices, quick delivery, no mistakes with my several purchases. Also tends to stock some items difficult to find elsewhere, especially from Italian manufacturers.
5 octobre 2023
Avis spontané
2nd time buying from this site
2nd time buying from this site. It’s always been fast and easy. No issues as always.
28 septembre 2023
Avis spontané
Wow!
Wow! How not to treat a customer. For your own sanity and dignity just avoid dealing with these guys. They happily take your money but take absolutely no responsibility for the products and brands they represent.
ZERO care. Never experienced such poor, rude, slow, disinterested, and irresponsible service
1 août 2023
Avis spontané
Réponse de Lordgun
Dear customer,
thank you for contacting us and placing feedback.
We apologize for the pedals that have been sent incorrectly.
As this was an error that came out of the factory, we have immediately contacted the supplier after receiving your report.
Unfortunately, since suppliers are not under our direct influence, it can take some time for them to provide us response.
However we have regularly solicited them in matter in order to receive a resolution at the earliest.
Considering the amount of the item in question, it was not possible for us to collect the faulty product from Australia to Italy and send a new shipment.
Since the case was prolonging and in order to provide a fast resolution, we have requested to cut the pedals so that we could issue a refund for the item.
The refund has been placed which also includes shipping costs.
We apologize for the inconvenience and wish you a nice day.
Kind Regards
Lordgun Team
Quick shipping to New Zealand
Quick shipping to New Zealand. Good price for Pirelli p zero tires
1 septembre 2023
Avis spontané
First purchase was awesome!
The price and delivery of my SIDI road shoes was amazing. I chose the FedEx option as I needed them delivered quickly … and they were. I know postage costs are expensive but I’d rather pay more for a speedier service. Even with that cost, the SIDI’s were still heaps cheaper. Would definitely buy again from Lordgun.
14 juin 2023
Avis spontané
Very poor customer service and response to problems.
I mistakenly ordered the campagnolo variant of a cassette and realized my mistake as soon as I ordered. I contacted Lordgun immediately within 2 minutes to try to swap it for the shimano variant at the same price. Only to receive a return email that no refund or swap was possible . So ended up with a cassette I can not use. . Very poor customer service . Do not recommend doing buisness with them.
15 mai 2023
Avis spontané
Réponse de Lordgun
Dear customer,
thank you for contacting us and sending us feedback.
Kindly note that you cannot edit an order once it has been placed.
As stated in our Terms and Conditions, the client can send a cancellation request for a certain time after placing the order
however once it goes in preparation, the order cannot be modified or cancelled.
https://www.lordgun.com.au/help/availability-and-orders
However please note that if the product is new, it is possible to return it in 30 days from the date of delivery.
https://www.lordgun.com.au/help/returns-and-refunds-outside-european-union
Kind Regards
Lordgun Team
Easy ordering and Quick delivery.
9 mars 2023
Avis spontané
Top service and products ,always quick…
Top service and products ,always quick delivery to NZ and great range of products , my go too for bike gear
8 décembre 2022
Avis spontané
Cost-effective and efficient
Products arrived quickly and in good order.
Pricing was very competitive.
Will continue to shop here!
11 décembre 2022
Avis spontané
Never again !
Never again !
One and only order on this web-site, one month to have this package (I pay almost 200$ for the delivery on a 4000$ (AUD) order...
They send you a groupset di2 without the original package of shimano, and the disc hasn't from the 105 road I ordered but from a MTB groupset Deore, just why ??
Update : 14/01/2023 - An other website based in Italy send me two package in less than a week from Italy to Australia, with free delivery when you buy more of 250€.
So yes, never again on your website...
And for the disc brake, I don't want to wait one more months, so I bought elsewhere the good one...
26 novembre 2022
Avis spontané
Réponse de Lordgun
Dear customer,
thank you for contacting us and sending us feedback.
Kindly note that the delivery service you chose is Australia Post Standard (7/25 working days), and even considering the accidental return that happened during the first shipment, the package has been delivered in time (before 25 working days from the date of the order with shipment from Italy).
The supply of some products in large quantities can result in the absence of original individual packaging. These products are identical to those in the packaging in terms of quality. Their authenticity is always verifiable through the product codes engraved on them, and they are subject to the same warranty conditions as the products sold in the original packaging. Each of these products is carefully packed in order to avoid any damages during transportation and handling.
As for the disc, we have sent an email asking for pictures so we can understand if a mistake has occurred, however we still haven't received a reply from the client.
Best Regards
Lordgun Team
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