Corrected my address immediately when I messed up and put my old address. Rug arrived extremely well packaged and looks great in my new house!!
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Lisez les avis des autres
The rug is exactly as I’d hoped and feel gorgeous. Made me happy when I unrolled it! My postcode was incorrect so the first delivery didn’t happen. It was hard to correct this online.
Travelled from Troon with view to order Harlequin Basketweave large rug.Appreciate all rugs on website are not in stock but I would have liked to see one of similar quality. Customer service was no... Voir plus
L'entreprise a répondu
We absolutely love this company! Superb range of super quality rugs, excellent website, great communications and delivery times and all at very competitive prices. Their anti-slip product is extrem... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Since 2008 Love-Rugs has being delivering rugs throughout the UK and world-wide. From designer brands such as Ted Baker, Sanderson and Louis De Poortere to budget, kid and pet-friendly rugs, Love-Rugs has something for every taste, interior and budget.
Coordonnées de contact
11 Commerce Street, G5 8AB, Glasgow, Royaume-Uni
- 01414206565
- info@love-rugs.com
- love-rugs.com
4,4
Excellent
303 avis
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A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Good quality product
Good quality product. Delivered on time. Good communication re delivery.
3 janvier 2025
Réponse de Love-Rugs
Thanks Janis
Really well packaged and swift delivery!
Really well packaged. Swift delivery. Great communication and love the rug!
2 janvier 2025
Réponse de Love-Rugs
Thanks Alison
Absolutely awful
Absolutely awful . My rug has been on the floor for three months and become extremely baggy. Asked for help got zero, I was told it was just a cheap rug for its size and to contact my “beloved” trading standards (whom I’d already contacted) I actually can’t believe it. Would never recommend this company; the customer service advisor was shocking and the way he spoke to me was awful!!!!
RESPONSE TO THE TRADERS RESPONSE TO THE BELOW
On the 5th email photographs were requested from me . Had they been requested at the beginning they would have been sent.
A repair was never offered because you would not pay the shipping costs and I was told by yourselves that the supplier said “it was not worth their time” to inspect it and at that point a replacement or refund was offered. This was on the second to last email sent.I accepted the refund. Had the customer service been appropriate, I would have accepted a replacement.
The rug had been in use for three months and in a non high traffic area. I would not call it a “gesture of good will”. Is that what consumers can expect? To buy a rug for £150 and then you can only use it for three months?
As I say it’s a faulty rug it’s gone all baggy on one side but is perfect on the other. The rug has only ever been hoovered the same as every other rug and I’ve had no issues with them.
As I say you can have the rug back it will only be going in the bin, but you won’t pay the shipping costs so what else can I do?
I wanted the rug inspected and trading standards advised that should you say you would pay the costs to send it back (which you never did!) I should get my own independent inspection. Which I was more than prepared to do because I knew that I was right. You on the other hand were not prepared to do this which you made clear when you said that the suppliers had said “it wasn’t worth their time”. That’s when the refund/replacement was offered.
Once again I did state in the emails that I did not wish to hear from you again, and here we are . This will be the last edit I make I have better things to do with my time.
I had every right to leave a review and hope that consumers will use this along with other reviews to make an informed decision about whether or not love rugs is a company they wish to use.
8 janvier 2025
Avis spontané
Réponse de Love-Rugs
Nicola,
We are disappointed to read your review and feel it is important to set the record straight.
After receiving your initial complaints, we made multiple attempts to resolve the issue, but it took seven emails before you finally sent the images we had requested. Prior to that, you were demanding a refund without providing any evidence of fault, which made it difficult for us to address your concerns appropriately. Despite this, we went above and beyond by offering both a repair and replacement, which you chose to decline.
As a gesture of goodwill, we issued a £100 refund, which is 70% of the rug's original value. Given that the rug had been in use for four months, and there is no evidence of a manufacturing defect, we believe the condition you're describing may have been influenced by factors such as cleaning methods or the environment in which the rug has been placed. While the rug did not arrive with these issues, over time, certain conditions — such as cleaning techniques, moisture, or environmental factors - can affect its appearance and structure.
We would like to emphasise that this refund was a generous gesture, as there was no fault with the rug itself. While we always strive to assist our customers, we also want to remind everyone that situations like this can have wider impacts. Unfounded complaints and escalating demands can lead to more stringent policies being implemented for future customers, as we must ensure fairness for all.
We trust this clarifies the situation and hope that future customers will understand the care and attention we put into both our products and customer service.
EDIT
A £100 refund was issued as a huge gesture in this case, which the customer accepted then after it was processed and could not be un-done decided they were not happy with, all while the customer was allowed to KEEP the rug. The alternative was to replace the rug after return and inspection which the customer REJECTED. People can read into that what they wish... Unfortunately we have noticed a trend of this type of behaviour in the last 6 months.
I’ve returned 3 rugs lately to another…
I’ve returned 3 rugs lately to another supplier as they were poor quality, this was my last try until I had to trudge round the shops which I hate. My rug arrived yesterday and it’s beautiful in my opinion, very good quality/price and exactly how it looks online.
8 janvier 2025
Avis spontané
Top quality rugs with a top quality service.
After being let down by one of your competitors we tried Love Rugs.We asked you to check the stock availability which you did and then phoned me back. We paid for it and the 2 rugs were delivered within a week. The rugs were very well packaged and we are delighted with them. A great service and hassle free. Well done and thanks.
27 décembre 2024
Excell
I was looking for a circular rug to put in oulr bedroom. I found just what l wanted on Love -Rugs. I placed my order and within days my gorgeous rug arrived. Excellent service considering Christmas arrived in between.
27 décembre 2024
Great rug for a great price and pretty…
Great rug for a great price and pretty quick delivery. Can't complain.
27 novembre 2024
Delivered efficiently and with care…
Delivered efficiently and with care very swiftly. The rug is better looking than I expected and better quality too. Excellent all round.
26 novembre 2024
Ordered a rug on the 28th November
Ordered a rug on the 28th November, received it on 2nd December. I have never had such amazing prompt service ordering online . I was kept updated on the progress of my purchase & then delivery. Love my rug too! Arrived perfectly packaged.Hadn’t I ordered just before the weekend my delivery would have been even sooner but it was how I was informed about my order right up until delivery that I was so impressed with
28 novembre 2024
Avis spontané
Great service from start to finish best…
Great service from start to finish best of all the quality of the rugs purchased bought 1 for living room liked it so much had to buy one for the bedroom they both look stunning
29 octobre 2024
Fabulous Website followed by Exceptional Customer Service
Fabulous website with great detail and huge selection of rugs but categorised so that it is not overwhelming and is easy to navigate.
Customer service is exceptional. I have purchased several rugs and will definitely buy again from this company in the New Year. It is always good to support local businesses and this one well deserves your custom.
28 octobre 2024
Two very good rugs
I ordered two rugs separately. They both arrived quickly in very good condition, and they look excellent.
25 octobre 2024
Great customer service is a bit of a…
Great customer service is a bit of a rarity these days, especially when shopping on the internet. These guys have been great and both rugs I ordered are here and perfect.
25 octobre 2024
Excellent service from these guys
Excellent service from these guys. Everything from ordering to delivery was handled very well. Great prices too.
24 septembre 2024
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