Love-Rugs Avis 

The rug was beautiful and good quality and a very kind man was most helpful. Very professional

I had (within the preceding 12 months) purchased an oblong mat from a local carpet fitter together fitted carpet.

My wife and I liked the oblong mat so
Much that we decided to purchase another but in a different size.

Whilst researching the sizes available I discovered your website and discovered that you were offering the mat at almost 25% less than the price at my local dealer.

This was a total brainer and not only that the delivery in only 3 days was faster than that offered through the dealer.

Mat was superb quality with a price and delivery to match.

Would I use this business again - of course and I intend to!!!

We purchased the Pasiflora midnight spice rug last month. Communication from this company was fantastic advising us on the characteristics of the rug to ensure we were happy with our choice. Delivered quickly at a great price. Highly recommended.

Great service. We ordered wrong size but swapped for a larger one without any hassle at all and the rug looks great!

Beautiful rug, excellent customer service, needed a larger size than the one I ordered, exchange without any issues and delivery was quick, would definitely recommend this company and would purchase my next rug from them

Fantastic service, great website with one of the best selections I saw anywhere, good price, lovely rug. Delivered next day to Edinburgh. I will definitely buy my next rug here and have recimmended to several friends

I purchased a rug from this Company in January but I never got it out of the packaging until my room was finished in March..
I noticed the next day after laying it that it had quite a big snag on it and there were defects in the stitching around the edges.
I emailed Love Rugs and sent pictures but was confronted with the wonderful Eddie Reid who apparently is the Customer Service and Operations person..
Immediately he was on the defence saying that there was some debri on the rug trying to imply that I had had the rug down longer than I had said..
Eddie said that it was too late to do anything as it was past 28 days of owning the rug but I reminded him of my Consumer Rights of Repair or Replace..
Eddie was rude and passive aggressive throughout our emails which made me feel he must be short in Stature..
Eventually Eddie agreed to replace the rug but wanted to collect the faulty rug first then order a replacement and then deliver it..
I said that that was unacceptable for me as I have quarry tiles throughout my cottage and couldn't be left with bare floors for all of that time..
I asked if the faulty rug could be picked up at the same time as delivering the replacement rug..
But no Eddie believed that I would steel the faulty rug by keeping it aswell as the new replacement rug..
Really..
I told Eddie in the end to forget it and I will keep the faulty rug as I would rather be able to leave this review about his disgraceful behaviour for other would be customers to see..
It seems if you buy a rug from this Company and you have no issues it's fine but if there are any issues that's when Customer Service towards the buyer breaks down..
I have never dealt with a company or a Customer Service representative like this before..
Shocking..
Eddie certainly seems to need an extensive training course to become more Customer Centered..
This is the first time I've ordered from this company and most definitely the last..
So just to reiterate Love Rugs is absolutely abysmal if there is an issue with rug..
Buyers beware.

Huge choice of rugs, great prices and quick delivery

Easy ordering system and fully kept up to date about delivery etc. Due to being away the item wasn’t sent until we’d returned, so full marks for excellent customer service. The rug ordered is great quality and as described, would certainly recommend.

Rug is absolutely gorgeous very luxurious the delivery was really quick I am just about to order another.

Rug was delivered next day really pleased with the quality and price

Good communication with regard to delivery time. Lovely quality right, worth the wait.

Ordered a rug that said new stock expected in 5 days time. 3 weeks later, with no sign of the rug and no communication from the company I sent an email to follow up. I was advised that the stock had been delayed. I eventually received the rug a month after expected. The rug itself is great quality and good value for money. However the communication should have been better.

The rug was delivered promptly and in good condition. However the color was different to the online image, and I decided to return it. Just be warned that Love-Rugs does not provide collection and that the cost of the courier is between £20-30 or more depending on size and location. I think the company need to highlight what exactly a return entails on their website

We have had the most fantastic rug delivered from Love-Rugs after help from Eddie. Many thanks for a great buying experience and for brilliant service!

Amazing rug at a better price than anywhere else online and delivered very quickly

Will definitely be back for more rugs in the future

Good choice of rugs and sizes
Good price
Speedy and quality delivery service
Ex stock …. no lead times.
Good returns policy
Good communications.
Would have no hesitation to use again based on my recent experience ….. Thank you!

Great selection of rugs at competitive prices. What sets this company apart is their level of customer service and the fact you can liaise, (either by phone or email), with an actual human being!! I had an issue with the courier company regarding delivery of one of my rugs - Eddie at Love-Rugs stepped in and helped facilitate so all resolved satisfactorily. Brilliant.....and Eddie is a star!

Love my rug it’s absolutely perfect, purchase and delivery all went to plan, would definitely use this company again.

I have ordered a rug on 27 the December from the Love-Rugs website and it supposed to arrive within 5 working days but unfortunately I still waiting for it. I was needed for my son birthday party but I haven’t received it yet which really disappointed.
I have tried to contact them but no response