I've been trying to top up a breeze account to get going for weeks. Contacted customer service and they told me to add a payment method matching exactly the details of the account holder. Fine. I proc... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Julie a very nice young lady at the Southbound Service Station was very pleasant and informative. Made me very happy to sign up. Pleased we did as we 'breezed' through the barrier a lot quicker than i... Voir plus
L'entreprise a répondu
No indication of the pricing structure visible to us as we approached the toll road, or indeed as we approached the toll booths. Too late to peruse it online at the time. Why no physical visible ch... Voir plus
L'entreprise a répondu
We visited family in the South and use the M6 Toll road every time. We decided it would make sense to sign up to Breeze to make it easier and cheaper. We signed up online but visited the desk situate... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Coordonnées de contact
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Royaume-Uni
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Moyen
879 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Grateful for the way operator stuck…
Grateful for the way operator stuck with it so I could pay. Patient man!
9 septembre 2026
Réponse de M6toll
Hi Dianne, Thank you so much for your positive comments about the service you received
We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else.
You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help.
Thanks, Kay @ M6toll
Very helpful customer service agent
17 septembre 2026
Réponse de M6toll
Hi John, thanks for your review and your kind words regarding the service you received. Please do feel free to reach out, should you require anything further. Kay@M6toll
Réponse de M6toll
Hi Paul, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
good help on the telephone when it went…
good help on the telephone when it went wrong
16 septembre 2026
Réponse de M6toll
Hi Marielle, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Carolyn, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
No physical indication of the pricing visible to usstructure…
No indication of the pricing structure visible to us as we approached the toll road, or indeed as we approached the toll booths. Too late to peruse it online at the time. Why no physical visible chart of pricing system on the motorway?
Found the pricing structure of £12 for a car totally unacceptable.
WILL NOT BE USING THIS TOLL ROAD AGAIN
15 septembre 2026
Réponse de M6toll
Hi, and thank you for your feedback. We're sorry to hear that you were unhappy with the pricing.
For clarity, toll charges are displayed on signage along the motorway and on all approach routes before entry, giving customers the opportunity to review the cost before joining the M6toll. We appreciate your comments and will ensure your feedback is noted.
Please feel free to reach out, should you need anything further. Kay@M6toll
M6 toll
We signed up today with Julie she was very helpful, friendly and explained everything to us. It only took 10 minutes and it was active immediately and we went through the toll 15 mins later with no problem.
17 septembre 2026
Avis spontané
Réponse de M6toll
Hi Micahel, Thank you so much for your positive comments about o service you received from Julie. I will ensure that this is fedback to her
We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else.
You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help.
Thanks, Kay @ M6toll
I was automatically debited a £90 top…
I was automatically debited a £90 top up fee after setting a limit of £30 for a top up. I e-mailed a complaint and received a reply confirming a refund within 2 days.
16 septembre 2026
Réponse de M6toll
Hi Alasdair, thank you for your feedback. We're pleased we were able to resolve this for you and arrange the refund promptly.
To clarify, the account's automatic top-up amount is set at £30 per vehicle added, which is why a £90 top-up was taken for three vehicles. If you'd prefer a lower top-up amount going forward, please get in touch and we'd be happy to review and reduce this for you. Kay@M6toll
The issue was recognised and ammeneded…
The issue was recognised and ammeneded immediately
8 septembre 2026
Réponse de M6toll
Hi Sally, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Julie representing M6 Toll was…
Julie representing M6 Toll was fantastic she explained everything and walked me thru the application process and all the benefits .
15 septembre 2026
Avis spontané
Réponse de M6toll
Hi Daniel Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
I will ensure the feedback is passed on to Julie
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
I was charged £20.20p while driving my…
I was charged £20.20p while driving my family which includes my two additional needs children in our registered disabled Hyundai i800 people carrier which I personally think was disgraceful i don’t drive a hgv only a family mpv and this unexpected cost impacted our short break
14 septembre 2026
Réponse de M6toll
Hi Russell Thank you for your feedback.
We're sorry to hear you were disappointed with your experience.
Our charges are based on vehicle classification We appreciate your comments and will ensure your feedback is shared with the relevant team.
Please feel free to reach our, should you need anything further. Kay @M6toll
I was charged two different prices…
I was charged two different prices coming and going
8 septembre 2026
Réponse de M6toll
Hi Gaynor, thank you for your review.
I can see that both of your journeys were charged at £9.50, which is the correct toll for the route travelled. We calculate tolls based on the number of zones used, using images captured at your entry and exit points.
When you tap your card at the toll plaza, we don't yet know the final cost of your journey, so a pre-authorisation for the maximum toll for your vehicle class is placed on your card. Once your journey is complete, the correct toll is charged and the pre-authorisation is released by your card provider.
If there's anything further we can help with, please don't hesitate to get in touch.
Kay @ M6toll
Réponse de M6toll
Hi Tracy, Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Slick operation
8 septembre 2026
Réponse de M6toll
Hi Thank you so much for your positive comments . We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Was charged incorrectly
15 septembre 2026
Réponse de M6toll
Hi Martin, Thanks for your review and I am sorry you have experienced issues. If this has still not been resolved, please do not hesitate to reach out. Kay@m6toll
Shouldn’t have been charged £12.20 too…
Shouldn’t have been charged £12.20 too much, but they were Efficient in returning the £8.20 .
7 septembre 2026
Réponse de M6toll
Hi June. I am sorry you experinced issues with your charge, but thanks for letting us know that we dealt with it efficiently for you. Please do reach out should you require anything further. Kay@M6toll
Useful for workers saves lots of time…
Useful for workers saves lots of time if you’re using it anyway
14 septembre 2026
Réponse de M6toll
Hi Michael, Thanks for your positive comments regarding your journey. Please do reach out should you need anything further. Kay @M6toll
incorrect charging despite being within…
incorrect charging despite being within the guidelines stipulated on M6Toll website.....
7 septembre 2026
Réponse de M6toll
Hi Victoria, Thank you for taking the time to share your feedback. We're sorry for the inconvenience caused
Having investigated the matter, we identified an issue with the charge and issued a refund.
Please do not hesitate to reach out should you require anything further. Kay@M6toll
Customer service responded quickly in a…
Customer service responded quickly in a reassuring, professional way.
14 septembre 2026
Réponse de M6toll
Hi Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
M6 Toll Breeze Account
Julie was polite, knowlegable and explained everything thoroughly. The account is simple to set up and the system at the toll booths excellent.
14 septembre 2026
Avis spontané
Réponse de M6toll
Hi John Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. I will ensure the feedback is passed onto Julie
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
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