I've been trying to top up a breeze account to get going for weeks. Contacted customer service and they told me to add a payment method matching exactly the details of the account holder. Fine. I proc... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Julie a very nice young lady at the Southbound Service Station was very pleasant and informative. Made me very happy to sign up. Pleased we did as we 'breezed' through the barrier a lot quicker than i... Voir plus
L'entreprise a répondu
No indication of the pricing structure visible to us as we approached the toll road, or indeed as we approached the toll booths. Too late to peruse it online at the time. Why no physical visible ch... Voir plus
L'entreprise a répondu
We visited family in the South and use the M6 Toll road every time. We decided it would make sense to sign up to Breeze to make it easier and cheaper. We signed up online but visited the desk situate... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Coordonnées de contact
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Royaume-Uni
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Moyen
881 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
After travelling on the m6 toll road…
After travelling on the m6 toll road and charged 17pound for a journey I was forced to take due to traffic lane issues I felt disgusted and felt as though I had been robbed
3 septembre 2026
Réponse de M6toll
Hi Alan Thank you for your feedback. We're sorry to hear you were disappointed with your experience. Our charges are based on vehicle classification We appreciate your comments and will ensure your feedback is shared with the relevant team.
Please feel free to reach our, should you need anything further. Kay @M6toll
Query for toll friendly service
27 août 2026
Réponse de M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
When i had a problem with access to my…
When i had a problem with access to my email i sent you, you sorted it quickly finding out i had put an extra J in my email address allowing me to continue my application for the m6 toll thx,
27 août 2026
Réponse de M6toll
Hi Jeremy, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Prompt answer to my enquiry
Prompt answer to my query, which allowed me to remove a redundant holder for my TAG device, now discarded, from the top of my windscreen. No damage to the screen, and no trace of the holder's glue on the screen.
27 août 2026
Réponse de M6toll
Hi William, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Over charged on my vehicle and still…
Over charged on my vehicle and still awaiting the refund.
27 août 2026
Réponse de M6toll
Hi Ann and thanks for your feedback. I can see that my collegue requested a refund on the 27th August. If you have still not received it then pease call customer services on 0330 660 0790 Kay@M6toll
I had a set up issue which was dealt…
I had a set up issue which was dealt with quickly and efficiently.
27 août 2026
Réponse de M6toll
Hi Jim, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Application processed within hrs
27 août 2026
Réponse de M6toll
Hi Paul thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Tom Thank you for your feedback. We're sorry to hear you were disappointed with your experience. Our charges are based on vehicle classification We appreciate your comments and will ensure your feedback is shared with the relevant team.
Please feel free to reach our, should you need anything further. Kay @M6toll
Réponse de M6toll
Hi Stephanie, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Highway Robbery…… no common sense.
I was charged £20 which is the same rate as an Articulated HGV. Even though my vehicle is just a 2 inch lifted SUV Nissan pathfinder.
Nothing can be done so they say because their height lasers measured the height. I’ve used the toll for a decade! In HGVs and cars. I’ll be giving it a miss from now on if that’s what I’ll be charged for a SUV. I don’t think the Range rovers and Defenders will be paying what I paid. What a joke.
25 août 2026
Réponse de M6toll
Hi Tom Thank you for your feedback. We're sorry to hear you were disappointed with your experience. Our charges are based on vehicle classification We appreciate your comments and will ensure your feedback is shared with the relevant team.
Please feel free to reach our, should you need anything further. Kay @M6tol
Prompt common sense assistance- a rare…
Prompt common sense assistance- a rare quality!
1 septembre 2026
Réponse de M6toll
Hi Ian, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Automatic topping up of M6 account
Staff at the call centre were really very helpful and pleasant in resolving the problem.
It clearly worked and no issues at the toll booths and automatic payment is now working
27 août 2026
Réponse de M6toll
Hi Denise, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Charged twice
7 juin 2026
Réponse de M6toll
Hi Lee Thanks for your feedback. Our team confirmed we could see 2 payments for 2 journeys made. If you still think you have been charged for a journey not made, then please do contatct us at customer.services@m6toll.co.uk. Kay@M6toll
Réponse de M6toll
Hi Jack, Thanks for your comment. As you have conatcted the M6toll, we send an invite after we have resolved your query for feedback. Please feel free to reach out, should you require anything further. Kay @M6toll
Cheaky support
I got charged twice per single cross, i phoned them, she gave email to send, i have sent email, got repply:
"Thank you for getting in touch.
We have received your email, we will get back to you within 10 working days."
I have no words! Absolute animals.
27 août 2026
Avis spontané
Réponse de M6toll
Hi thanks for your feedback. I am sorry you experienced issues. I will ensure this is fedback to the team. If you requre anything else, please do get in conatct with us Kay@m6toll
The website wasn’t working properly
The website wasn’t working properly, but you still doubt with the issue swapping vehicles over on a Sunday
30 août 2026
Réponse de M6toll
Hi Rob, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Very quick and professional response in…
Very quick and professional response in resolving my complaint and processing a refund
21 août 2026
Réponse de M6toll
Hi Richard, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
This was our first time using the toll…
This was our first time using the toll . After paying for our car , we noticed they had charged us for a car and caravan . Have been in contact with them but 10 days later we are still waiting for a refund ..
21 août 2026
Réponse de M6toll
Hi, Thank you for your feedback and I am sorry you have experieced issues. I will chase our finance tem to look into why your refund has noyt yet been issued. Please feel free to reach out should you require anything else. Kay@M6toll
Réponse de M6toll
Hi Andrew, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Website easy to navigate interruption not noticed
Website easy to navigate, set up an account
Improvements notice when there is an interruption in membership and personally intervene .. avoiding unnecessary inflated charges
28 août 2026
Réponse de M6toll
Hi Sara, thanks for your review and the positive comments regarding the service you received.
I have noted your comments regarding improvements and I will enasure these are passed on
Please feel free to reach out, should you need any further support Kay@M6toll
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.