I reached out asking if they had a specific dress that my daughter was obsessed with. They got back to me on their day off and went out of their way to help. I had contacted about 5 other stores and... Voir plus
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Lisez les avis des autres
The gentleman who answered my phone call was very kind and knowledgeable about the Mac Duggal gown I was inquiring about. It arrived in perfect condition the following week, followed by a personal em... Voir plus
L'entreprise a répondu
I was communicating with customer service about trying to make a return and get store credit on a $500 dress and they ghosted me...just stopped responding to emails. Do not buy from them and expect a... Voir plus
L'entreprise a répondu
I found a dress online I loved for my daughter’s first homecoming and they were so helpful in helping me to determine the size we needed. I ordered over the phone and it arrived in just a couple of da... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Shop at Madame Bridal for wedding gowns, cocktail party dresses, prom dresses, evening gowns, plus-size dresses, casual dresses, beach destination wedding dresses
Coordonnées de contact
Congress Avenue 801, 33426, Boynton Beach, Etats-Unis
- madamebridal.com
4,1
Bien
517 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Easy to work with
Easy to work with, friendly staff, very accommodating. Much appreciate al the help.
9 avril 2026
Réponse de Madame Bridal
Thank you so much for your kind review of Madame Bridal! We’re delighted to hear that you found our team easy to work with, friendly, and accommodating. Providing a smooth, stress-free dress shopping experience is always our goal.
We truly appreciate your support and are so glad we could help. We look forward to assisting you again whenever you need the perfect dress for your next special occasion! 💕
This company has AWESOME customer…
This company has AWESOME customer service. Brad was amazing!!
Super quick delivery!!
9 avril 2026
Réponse de Madame Bridal
Thank you so much for your 5-star review of the Alyce Paris 62144 High Slit Tiered Ruffle Skirt Prom Dress! We’re so happy to hear you loved this stunning style—it's truly a standout choice for prom or any special occasion.
At Madame Bridal, we’re committed to offering authentic designer dresses like Alyce Paris with excellent customer service and a smooth shopping experience. Your feedback means so much to us, and we’re thrilled we could help you find the perfect prom dress.
Thank you again for choosing Madame Bridal—we hope you feel amazing wearing your Alyce Paris 62144 dress! ✨
Easy Ordering
Ordering from the owner (very patient, knowledgeable, sweet man) was so easy! He promised my dress by the middle of June when other shops said first of July was the earliest date possible. My dress arrived APRIL 6th!!! Dress is beautiful and very well made. Thank you, Mr Simon!
31 mars 2026
Réponse de Madame Bridal
Thank you so much for the glowing review! We are thrilled that your MGNY by Morilee 71622 dress arrived so early. At Madame Bridal, we specialize in helping Mothers of the Bride and Groom find the perfect gown with realistic shipping timelines. Mr. Simon loves sharing his expertise on the MGNY collection, and we are so glad he could get your Mother of the Bride dress to you by April instead of July! We appreciate your trust in our boutique
Dress came quick and was in good…
Dress came quick and was in good condition. I’m happy with my purchase and I’m excited to wear it for prom. I would recommend for people looking for prom dresses or any formal events.
3 avril 2026
Réponse de Madame Bridal
Thank you for the wonderful review! We are so glad your Ladivine J871 prom dress in silver arrived quickly and in perfect condition. This metallic A-line gown is a top choice for Prom 2026, and we’re thrilled you’re excited to wear it. At Madame Bridal, we take pride in offering a curated selection of formal evening gowns with fast, reliable shipping. We appreciate your recommendation to anyone searching for the perfect prom dress!"
I found a dress online that I loved
I found a dress online that I loved. I looked up where I could buy the dress. I was directed to Madame Bridal. I called and spoke with Simon and over the phone I ordered the dress. I absolutely love the dress. I bought it for my son’s wedding this November 2026. I will be heading back to Florida in October to have some alterations done. Simon is very helpful and great to work with. Thank you Simon!
3 février 2026
Avis spontané
Réponse de Madame Bridal
"Thank you so much for your kind words! We are thrilled that you found the perfect Mother of the Groom dress for your son’s November 2026 wedding. Simon is a dedicated expert here at our Boynton Beach, Florida bridal boutique, and he loves helping clients find 'the one' over the phone or in person. We look forward to seeing you back in Florida this October for your formal dress alterations to ensure a perfect fit for the big day. Thank you for choosing Madame Bridal for your special occasion wear!"
Exact Dress We Wanted w/Fast Shipping
We found a prom dress in a shop while traveling and did't want to have to travel home with it. Found the exact dress on Madame Bridal and ordered it for less. We were a little skeptical after reading some of the reviews, but we got the exact dress we expected in prefect condition. Very pleased!
30 mars 2026
Réponse de Madame Bridal
"Thank you for sharing your experience! We are so happy we could help you find the exact Amarra 89527 black/nude prom dress you were looking for at a better price. At Madame Bridal, we take pride in offering authentic designer prom dresses with fast, reliable shipping. We know that reading online reviews can be daunting, so we appreciate you letting others know that you received your gown in perfect condition. Enjoy your beautiful Amarra prom gown!"
A pleasant and trustworthy experience
First of all, I would like to give a thank you to Madame bridal, usually I don’t put my trust in into companies that have to ship from another state ,I took a chance on Madame bridal and getting my daughter the dress size that she needed and we are in Texas the gentleman which is the owner I cannot remember his name, but he was very helpful. I received the dress in less than 10 days. My daughter was ecstatic. It was beautiful, barely barely wrinkled at the train of the dress. I am very pleased with this company and I hope anyone that orders their dress from Madame bridal will have the same experience that I did. I am extremely grateful cause I could not find that particular dress in my daughter’s size anywhere so thank you Mr. Madame bridal.❤️❤️❤️❤️
26 mars 2026
Réponse de Madame Bridal
"Thank you so much for your kind words! We are thrilled that we could help you find that specific Ellie Wilde EW37063 prom dress in red when no one else had her size. Our owner takes great pride in personally helping families navigate the prom shopping process, especially for out-of-state orders from Texas to Florida. We’re so glad the size 2 fit perfectly and arrived quickly! Thank you for trusting Madame Bridal for your daughter's big prom night."
Amazing service that was personalized…
Amazing service that was personalized and made my daughter feel like a princess.
3 mars 2026
Réponse de Madame Bridal
Thank you for your beautiful review! We are so happy to hear that your daughter felt like a princess in her Sherri Hill 56932. Choosing a Sherri Hill prom gown is always a special moment, and we are honored that our team could provide the personalized service you both deserved. That Periwinkle color is absolutely stunning and such a unique choice for this season! Thank you for choosing Madame Bridal."
The prices are good but you need to…
The prices are good but you need to read carefully before buy it. Because there's no returns or exchanges. Its better if you look and try your dress in the store
18 décembre 2025
Réponse de Madame Bridal
"It is disappointing to see a review that omits the most critical part of the transaction. While you mention our clear no-return policy, you failed to mention that you have kept the dress without providing payment after initiating a chargeback. Attempting to keep a high-end designer gown while simultaneously forcing a refund through a bank is a practice known as 'friendly fraud.' We are a dedicated boutique, and while our prices are indeed good, they rely on honest transactions between the store and the client."
Mother of the Groom Jovani beaded gown
Gown is well made came in early yayyyy I lost weight so it was too big as I expected had it altered and it fits like a glove!
4 décembre 2025
Réponse de Madame Bridal
"Thank you for sharing your experience! We are so glad to hear that your Jovani gown arrived early and that the quality met your expectations for such a special occasion. It is wonderful that you were able to have it altered to fit like a glove for your son’s wedding. We take great pride in the craftsmanship of our beaded gowns, and seeing that you chose to keep, alter, and wear this piece confirms why Jovani is such a favorite. We wish you a wonderful time at the wedding!"
Ordered dress and dress didn't fit so…
Ordered dress and dress didn't fit so returned dress. Tracking shows Madame Bridal received dress back. They kept my $700 plus and got their dress back. Sheer robbery. I am still making payments on dress madame bridal has and has probably sold again and gotten more money for it. Im disappointed, angry, disgusted with this company. Please do not buy from them or you will get robbed.
23 juillet 2025
Avis spontané
Easy Prom Dress Experience
When searching for my prom dress, the entire process was very easy due to their very in-depth website. It allow me to easily find the dress that I wanted the color that I wanted the style that I wanted and at a price that I am very happy with the shipping was pretty fast and I very much loved the dress that I picked out.
19 mars 2026
Réponse de Madame Bridal
"Thank you so much for the kind words! We are thrilled that you found the perfect Ladivine navy fringe gown using our website. We work hard to ensure our descriptions and color options are as in-depth as possible to make the search stress-free. It’s wonderful to hear the shipping was fast and that you loved the final look. You’re going to look amazing at prom!"
Customer service
I need to exchange my dress,I emailed, nobody answer me so I called they just keep saying send us the email so I send the email again still nobody answer
18 mars 2026
Thank you they had one dress left this…
Thank you they had one dress left this was great as long as dress fits!
17 mars 2026
Réponse de Madame Bridal
"We are so happy you loved your black and gold LaDivine gown! That color combination is absolutely stunning and a classic choice for prom. It’s wonderful to know you had a 5-star experience with us. Thank you for the support!"
Exchange/Return Policy does not work for every situation
I have ordered from Madame Bridal every year for an event dress. This year the dress I tried on locally fit and the dress I ordered from them same dress and size did not fit. They will not take the dress back, They stated they can only do an exchange. I did not have time for the exchange process and I had to order the correct size. I now have a dress that fits and one that does not. I am now stuck with an extra dress that does not fit. I will buy locally from now on.
19 mars 2026
Avis spontané
Réponse de Madame Bridal
"Thank you for sharing your feedback. We take all concerns seriously; however, we are unable to locate a record of a multi-year purchase history or a recent order matching these details in our system. Because bridal and evening wear are high-specialty items, our designers maintain strict return policies to ensure every customer receives a brand-new, unworn gown. We always strive to provide clear sizing guidance and exchange options within those constraints. If you have an order number, please reach out to us directly so we can verify this account and assist you."
Great customer service when ordering my…
Great customer service when ordering my daughter’s prom dress. Fast shipping and the Jordani dress is exquisite. So happy with my experience.
12 mars 2026
Réponse de Madame Bridal
"Great customer service... Fast shipping and the dress is exquisite!" 🌟🌟🌟🌟🌟
We love starting the week with feedback like this! Shipping out high-end styles like Jovani 44369 requires a touch of care and a lot of speed—and we love making it happen for our prom families.
Congratulations to the lucky prom-goer who will be wearing this gorgeous green gown!
Simon was so quick to assist in helping…
Simon was so quick to assist in helping to confirm the dress brand and size and quickly initiate the shipping from Florida to Pennsylvania! I’m so grateful for his helpful service.
9 mars 2026
Réponse de Madame Bridal
"Thank you so much for the kind words! We are thrilled to hear that Simon was able to help you secure your Jovani dress so quickly. We know how important it is to get those details like brand and sizing just right before shipping. We hope you feel absolutely stunning in your Jovani black embroidered dress, and we can’t wait to help you again with your next special occasion!"
excellent quality and service
The delivery and the quality of the product were excellent.
28 novembre 2025
Réponse de Madame Bridal
Hi Selin Ozyurt, thank you so much for your 5 star review of Madame Bridal. I hope you enjoy wearing your Jovani wedding reception dress. We look forward to seeing you again for another one of your special occasions. Come back to see us again for another Jovani wedding reception and evening dresses.
PESIMO SERVICIO DE ATENCION CLIENTES
Pésimo el servicio de saber fecha de entrega. He escrito ya dos días seguidos por la orden N° #1000003594 para el pedido #1000075119 y no hay respuesta.
4 mars 2026
Ordered 2 dresses worth over £2000 on…
Ordered 2 dresses worth over £2000 on the 12th January for my daughter’s wedding on the 19th February and to this date, 12th March, not received them. They have no idea how to make international shipments as the documents they sent for clearing in the UK were insufficient and the parcel has been returned to the US. I have emailed and called numerous times and can’t get anyone to talk to me. Absolutely disgusting service for a family business! I WOULD NOT order from them at any cost!
12 mars 2026
Avis spontané
Réponse de Madame Bridal
Thank you for your feedback. According to our shipping records, your order was processed and shipped within the promised time frame after it was placed. Tracking shows that the package arrived at customs in Great Britain on January 21, 2026, and the shipping obligation on our end was fulfilled.
Our system also shows that notifications were sent regarding the shipment and its status. Unfortunately, the package was not collected after arriving in your country. We are always happy to help customers receive their orders, and we previously asked how you would like us to proceed so the order can still reach you.
Please contact us so we can work together to resolve this and ensure you receive your items.
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