I reached out asking if they had a specific dress that my daughter was obsessed with. They got back to me on their day off and went out of their way to help. I had contacted about 5 other stores and... Voir plus
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The gentleman who answered my phone call was very kind and knowledgeable about the Mac Duggal gown I was inquiring about. It arrived in perfect condition the following week, followed by a personal em... Voir plus
L'entreprise a répondu
I was communicating with customer service about trying to make a return and get store credit on a $500 dress and they ghosted me...just stopped responding to emails. Do not buy from them and expect a... Voir plus
L'entreprise a répondu
I found a dress online I loved for my daughter’s first homecoming and they were so helpful in helping me to determine the size we needed. I ordered over the phone and it arrived in just a couple of da... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Shop at Madame Bridal for wedding gowns, cocktail party dresses, prom dresses, evening gowns, plus-size dresses, casual dresses, beach destination wedding dresses
Coordonnées de contact
Congress Avenue 801, 33426, Boynton Beach, Etats-Unis
- madamebridal.com
4,1
Bien
517 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Do Not Order From this Website!
Updating: costumer service is very difficult with Madame Bridal. They do not answer emails, will not answer the phone and refuse to help. They did however give me a Return Authorization number. So I immediately mailed the dress that did not fit back to them. Now they have the dress and my money but are not helping me with ordering an exchange dress. I am actually trying to give them more money, but they are not helpful. This is a rough process for Prom dresses for teenage girls.
3 mars 2026
Absolutely love the dress I received
Absolutely love the dress I received. It was exactly what we wanted. The shipping was extremely fast. Well package definitely will order again.
26 février 2026
Réponse de Madame Bridal
"Thank you so much for the 5-star review! We are delighted to hear that you absolutely love your new Jovani dress. At Madame Bridal, we specialize in providing authentic designer gowns with fast, secure shipping to ensure every order arrives in perfect condition. It’s wonderful to know the dress was exactly what you were looking for. We look forward to helping you find your next designer gown soon!"
Wow!
Wow. The dress is stunning. It looks even better in person. Our daughter hasn't tried it on yet, but it looks amazing.
24 février 2026
Réponse de Madame Bridal
Thank you so much for ordering the LaDivine black dress from Madame Bridal. We appreciate your five star review and look forward to assisting you with your other special occasion dresses.
Réponse de Madame Bridal
Thank you so much.
Shipment arrived quicker than expected
Shipment arrived quicker than expected. Great quality!
23 février 2026
Réponse de Madame Bridal
Thank you so much for ordering La Divine mother of the bride dress from Madame Bridal and your 5 star review of our store in Boynton Beach Florida. As you know we ship dresses throughout the USA and look forward to assisting the mother of the bride and grooms with over three thousound designer mother's dresses.
The owners curated absolutely perfect…
The owners curated absolutely perfect dresses for my daughter based on her style preferences, and had them shipped directly to us immediately! They arrived just as promised, stunning in color and quality, with plenty of time for alterations. Thank you so much!!! We are repeat customers and will be back again for the next event!
20 février 2026
Réponse de Madame Bridal
Thank you so much for ordering La Divine red dresses from madame Bridal and we appreciate your five star review. We hope your event is filled with joy and wonderful memories.
Well exceeded my expectations
Well exceeded my expectations! Dress arrived sooner than expected (so appreciated) communication was consistent and the dress is absolutely stunning! Very highly recommend Madame Bridal!
20 février 2026
Réponse de Madame Bridal
Thank you so much for ordering the La Divine Amethyst evening dress from Madame Bridal in Boynton Beach, FL. We appreciate your 5 star review. As you know Madame Bridal online stores carry over thirty thousand special occasion dresses and we deliver them to any location within the USA and throughout the world.
Amazing customer service and took his…
Amazing customer service and took his time to work with us and all of our changes!
19 février 2026
Réponse de Madame Bridal
Thank you so much for your 5 star review of Madame Bridal. We hope the Amarra prom 2026 creates wonderful memories.
Very easy to order online
Very easy to order online. I was able to chat with Simon through the chat forum online and get my questions answered. The dress arrived quickly as promised.
19 février 2026
Réponse de Madame Bridal
Thank you so much for the 5-star review! We are thrilled to hear that ordering your Cameron Blake Mother of the Bride dress online was such a seamless experience. It’s great to know that Simon was able to provide the support you needed through our live chat to ensure all your questions were answered. We pride ourselves on fast shipping for formal wear, and we’re glad your gown arrived exactly when promised. We hope you feel stunning on the big day!
Came packaged nicely and looked just…
Came packaged nicely and looked just like the picture. I am overly satisfied. 10/10!!!
12 février 2026
Réponse de Madame Bridal
Hi Amari, we at Madame Bridal in Boynton Beach, Florida are delighted that you are satisfied with your J871 prom 2026 dress order.
We hope that your prom is a great experience and you make some sweet memories.
Love the dress
My dress came earlier than expected, it was so beautiful and fit me so well!
9 février 2026
Réponse de Madame Bridal
Hi Amari, we at Madame Bridal in Boynton Beach, Florida are delighted that you are satisfied with your J871 prom 2026 dress order.
We hope that your prom is a great experience and you make some sweet memories.
Dream prom dress
My daughter found her dream prom dress at a local boutique but her size was not available. I found the size she needed online at Madame Bridal. I was hesitant about the purchase commitment from an online store halfway across the country, but after a phone call to the store to verify sizing and shipping options we proceeded with the purchase. Her dress arrived in about a week; it is exactly the same quality as what she tried on at the boutique and it fits great. Overall we even saved money on shipping, alterations & tax!
4 février 2026
Avis spontané
Réponse de Madame Bridal
Thank you, Rebecca, for sharing your experience with us! We are so happy we could help your daughter find her dream Alyce Paris prom dress in the perfect size.
We understand that buying a prom dress online from across the country can feel like a big commitment. That is why we encourage phone consultations to verify sizing and shipping—we want every mother and daughter to feel 100% confident before clicking 'purchase.'
As an authorized retailer, we guarantee that every gown is the authentic, high-quality designer original you’d find in any high-end boutique. We are also thrilled to hear that the savings on tax and shipping made the experience even better for you!
We hope your daughter has a magical time at her prom. Thank you for choosing Madame Bridal!
Shipping was fast and we received the…
Shipping was fast and we received the dress in the expected amount of time. It is absolutely stunning.
26 janvier 2026
Réponse de Madame Bridal
Hi Jennifer VanHemm. Thank you so much for the wonderful feedback! We are thrilled to hear that your Sherri Hill 57147 arrived exactly when you needed it. We know how important rush shipping for prom dresses is, especially when preparing for a big event. This specific gown is one of our favorites—it truly is stunning on stage! We look forward to helping you find your next winning look soon.
The dress is very beautiful
The dress is very beautiful. It was on back order, they updated me if I still wanted it, I said yes and it came when they said it would.
23 janvier 2026
Réponse de Madame Bridal
Hi Rosa, We are absolutely beaming! There is nothing like the beauty of a Rachel Allan gown, and we are so happy you chose us for such a special purchase. Thank you for your patience during the backorder process—we’re so glad it arrived perfectly on time for you. You’re going to look stunning!
Thank you for your professionalism and…
Thank you for your professionalism and and your diligence in getting the prom dress.
22 janvier 2026
Réponse de Madame Bridal
Thank you so much Karen. We know prom shopping can be chaotic; hearing that Madame Bridal is "diligent" gives other parents and students peace of mind to shop with you. We hope your daughter has a wonderfu tike at her prom and makes sweet memories.
Dress was as pictured and came in a…
Dress was as pictured and came in a timely manner.
22 janvier 2026
Réponse de Madame Bridal
Thank you for the wonderful review, Judith! We are so pleased to hear that your Christina Wu Mother of the Bride dress arrived exactly as pictured and in a timely manner. At Madame Bridal, we pride ourselves on being a reliable choice for online formal wear, ensuring our customers receive high-quality designer gowns right on schedule for their special events
Madame bridal is very customer centric
Madame bridal is very customer centric, quick to respond to questions. The quality of the dress I received was exactly as described and well worth the cost. I would recommend Madame Bridal for special occasion dresses and gowns.
14 janvier 2026
Réponse de Madame Bridal
Thank you so much for the kind words, Dianne! We are thrilled to hear you had a positive experience with our team. At Madame Bridal, we strive to be the most customer-centric online boutique for special occasion dresses and gowns. Knowing the quality of the dress met your expectations is our top priority. We appreciate the recommendation and look forward to helping you find your next designer evening gown!
THIS COMPANY WILL STEAL YOUR MONEY
THIS COMPANY WILL STEAL YOUR MONEY. I ORDERED A WEDDING DRESS AND PAID THE EXTRA FEE TO HAVE IT DELIVERED IN 10 DAYS, FOR THEM TO CONTACT ME AND SAY THE DRESS COULD NOT GET TO ME FOR OVER 6 WEEKS, SO I CANCELLED MY ORDER AND ON DEC 29TH WAS TOLD VIA EMAIL IN WRITING, THAT I WOULD HAVE MY REFUND IN 10-15 DAYS AND STILL HAVE NOT GOTTEN IT. I HAVE CALLED AND EMAILED NUMEROUS TIMES WITH NO RESPONSE.
29 décembre 2025
Avis spontané
The pictures on the website didnt do…
The pictures on the website didnt do the dress justice. The quality of the dress was superb.
16 janvier 2026
Réponse de Madame Bridal
Hi Terri! Thank you so much for the 5-star review! We are absolutely thrilled to hear that your Ivonne D dress from Mon Cheri was even more beautiful in person.As a professional mother of the bride and groom boutique, we always try to capture the magic of our gowns through photography, but nothing compares to seeing the "superb quality" of a designer dress with your own eyes. We take great care in selecting only the highest-quality fabrics and beadwork for our collections, so it's wonderful to know that the craftsmanship exceeded your expectations.We hope you have a spectacular time wearing it! Thank you for choosing Madame Bridal.Warmly,SimonOwner, Madame Bridal561-360-4961https://madamebridal.com
Prom Dream Dress
The dress we ordered from Madame Bridal was a dream. The deal was unbelievable, and even though the dress was significantly marked down, the team at Madame Bridal made us feel welcomed and appreciated with their personal thank you note. I cannot say enough about the customer service from Madame Bridal! I can’t wait to see my daughter wear her gorgeous Sherri Hill dress for prom.
29 décembre 2025
Réponse de Madame Bridal
Hi Helen Obrien! Thank you so much for this incredible review and for trusting us all the way from Long Island!
We are absolutely thrilled that we could get your daughter’s prom dress to you so quickly. Dealing with "back-order" stress is the last thing any parent needs during prom season, so I’m glad I could provide you with a more reliable timeline—and I'm even happier we were able to beat my own guarantee by over a month!
At Madame Bridal, we take pride in maintaining an "A+ Trusted" inventory. When we say a dress is brand new and never-before-worn, we mean it. We believe you shouldn't have to choose between a fair price and great service.
Thank you for the recommendation! We hope your daughter has a sensational time at her prom.
Warmly,
Simon
Owner, Madame Bridal
561-360-4961
https://madamebridal.com
#MadameBridal #SherriHillProm #DreamDress #PromDeals #DesignerProm #Prom2026 #CustomerServiceMatters #ShopSmall #AuthorizedRetailer #PromInspo #SherriHill #HandwrittenNotes #FloridaBoutique #PromSavings
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