Magicshine Avis 

Products are very good indeed. Well made, high performing and competitively priced.

Customer service is excellent.

App is disappointing though but I'm old enough to turn the lights on with my fingers and still be happy! Not everything needs to involve a phone!

But they could make it better so it controls multiple devices at the same time.

I was so happy with the light I bought, I wanted to be able to mount it on two other bikes. It was difficult to know which exact part number to order. An email to the support team was answered quickly and I can now readily mount it and my computer on whichever bike I am riding at the time.

I had a plastic mounting part for my EVO1700 broken. I contacted Magicshine customer service and Hannah responded and took care of me right away! I received the replacement part in no time. Great customer service and I will buy their lights again and again.

My Magicshine SeeMee DV was swiveling around, and I could not remove it from the base. I asked customer service on ideas to remove it, with Hannah responding (I hope she is real, and not an AI bot). Eventually, from multiple communications, she decided to send me replacement brackets, even though the DV was out of warranty. Hannah also followed-up on whether I had received them. Overall, an excellent customer service experience! The product does have some design flaws, and I hope they improve them in the future with a newer model.

Very friendly and fast customer service! I lost part of my light mount after years of use so I reached out via email to see where I could buy just that piece. They were friendly and quick and sent me the replacement part free of charge.

Top-notch company and great customer support!

I have 4 bikes and I use magic shine on all of them and I love this product, Very reliable light!

After a little over a year, for some unknown reason one of my lights malfunctioned and noticed the casing is a little bloated, I got scared and threw away the light and bought a new one. Then I realized that it may be still covered under warranty so I emailed customer support and got Hannah to help me with the issue, she asked me for a picture but I told her the situation and I was not able to provide a picture because I threw it away and she understood. She told me that they will replace the light anyways.
She kept in contact with me and even followed up until I received the replacement. I am so happy with the after purchase care I got. I am definitely a customer for life!! Thanks Magic Shine for standing behind your product and providing good people like Hannah to take care of us after the purchase.

This has been a great product (bike light). I've had it over 2 years now. I lost the mounting strap so contacted them to buy a new one. They sent it to me free of charge. Excellent company--will buy from again!

Hannah was very helpful and I was able to resolve my technical issue with her advice. I thought my light was broken and she showed me a simple trick to re-set it.

I have owned a Magicshine taillight for several months and love it. Recently, I ordered a headlight. The included remote had issues. Customer service responded within a day to my inquiry, sent me a replacement, and continued to work with me until every issue was resolved. The customer service team could not have been better.

I contacted Magicshine regarding an issue with my RAY 2600B and was very impressed with the customer service I received. They responded quickly, were helpful and professional throughout, and dealt with my warranty claim without any fuss. Communication was excellent and the issue was resolved completely to my satisfaction. It’s reassuring to know that Magicshine stands behind its products and provides such good after-sales support. Very pleased with the service and would happily recommend them.

I have been a loyal buyer of Olight flashlights and Magicshine bike lights for many, many years. As a flashaholic I can appreciate a great product with a great build quality. As I type this 5 star review on my computer I currently have 17 flashlights around me and that's just here. Enough of me let's get to the amazing customer service I received from Max at Magicshine. I recently ordered the Monteer 8000S v2 bike light directly from Magicshine. I already have the same one on another PEV. I just love the small form factor and the bright intense light it produces. I tested it right out the box to make sure everything works before I install it. The operation of the light worked fine but had a small issue with one of the leds had a faint glow after it was powered off. I sent pics and video. Max from customer service got back right away to me via email and without hesitation confirmed it wasn't normal behavior and immediately sent out a replacement for me. A few days later I received the new replacement unit and I was back in business. Out of all the products that I have purchased I never had any issues whatsoever so it was a very nice experience to deal with a company that stands behind their products. I would highly recommend MagicShine for all your lighting needs.

Son las mejores lámparas 🔦 la evo1300 dio mucha batalla y al final por un fallo ellos me hicieron la garantía, son una empresa increíble con una atención inigualable 👍🏻

Struggle with rear light mount.

Good communication with customer service, we found a good solution for my problem. Quick response time, good customer service, seems like they lister to their customers. Overall very happy with the Magicshine products purchased so far.

I purchased a Magicshine Monteer 1400 because I trusted a brand that appeared to stand for quality, durability, and sustainability, even though it was more expensive than many alternatives. After 6 years of working perfectly, a small plastic mounting part broke, making the light unusable for cycling.

I contacted both technical support and the marketing department looking for a solution. I suggested several alternatives: advising whether any current adapter could be adapted to fit, providing the design or technical drawing of the part so I could 3D print it myself, or recommending any other technical solution that would allow me to continue using a light that still works perfectly.

They have not helped me at all. They confirmed that no spare parts are available, offered no alternative solution, and the only proposal I received was a 20% discount code to purchase a new light.

Personally, I prefer to support companies that are committed to repairability and extending the lifespan of their products. That is precisely why I chose Magicshine instead of cheaper alternatives. Today, I am disappointed with the response I received.

What a great brand and costumer service is just flawless, very prompt and precise, thank you for the replacement part.

I bought a Seemee r300 from magicshine July 2025 and it has the brightest and longest charge of any rear light i have ever used in 27 years, i had a problem this month June 2026 and they replaced free of charge great after sale service, I will be recommending to all in my group "Leeroadies "

The website is super easy to navigate and every part of the buying process is just seamless.

Overall, I’m happy with the product. It’s lightweight and its daytime flash is nice and bright. The 7 hours of battery on daytime flash is not as long as it sounds I’m sure there’s a trade off between duration and weight though, so I’m willing to charge it more often to save some grams.

It can with a small zip tie but I couldn’t figure out how to use it to secure the mount to my seat post so I just used the stretchy band it came with. The instructions also listed a mode that the light doesn’t seem to have, but that’s not a deal breaker.

I've had a couple of these lights for MTB and they've been great. I recently reached out to support as one of my lights stopped working, and they've were super helpful in getting my issue resolved. Turns out that I needed a replacement light under warranty, and one was sent out without any drama whatsoever. Thank you!