Magicshine Avis 

Have bought a total of 5 magicshine lights, it gets dark early and I ride 3x a week -primarily at night this time of year. Had trouble with a monteer 5000, light stopped working, reached out and had a new light in less than 2 weeks, then had trouble with a monteer 3500 which was easily resolved by tech support. Overall I’m happy with the lights, mounts, batteries and customer support.

Ordered two lights. Never came. Refunded the money a month later after multiple attempts to communicate. They frequently claim to have offers, when you try to claim the offer you get put on some kind of prize roundabout and end up with nothing. Dodgy site with lots of English spelling errors. The lights are real but the quality is suspect and the customer service is awful. You’ve been warned.

The design of the EVO 1700 is great. It's a perfect combination of beam pattern, size and battery life. And the customer service is excellent. The support is as good as the design. Highly recommend!

Hannah was amazing

A piece of my magicshine that holds my computer fell off.

Messaged them through Amazon

Hannah took care of me right away and followed up to be I was ok

I purchased a bike taillight from Magicshine via Amazon 12 months ago, unfortunately the light failed. I contacted Magicshine and they couldn’t have been better in their response. I showed them a video of the problem and a new light was despatched the same day. Thank you to Hannah for your prompt and polite responses.

They made me right after having bought many Magicshine lights and having one break on me. There was a little back and forth exchange but they sent me a new light and I was able to keep my same battery which is nice because I don't like to waste lithium ion batteries.

The mount base of my Magicshine EVO 1300 broke and I needed a replacement.

I submitted my warranty request via the Amazon email contact. I got a response on the same day. I received the replacement within a week. Replacement part was good and I can mount my light again!

I was particularly impressed with the attentiveness of the person handling my claim, Hanah. The person was very polite and communication was very clear. The person even checked up on me to see if I have received the replacement. This is very thorough customer service!

Superb customer service when I reported an issue. Dealt with quickly and a replacement was with me within a few days.

Customer support immediately responded and went above and beyond to address the issue.

In a time when customer service seems like a corporate inconvenience, Magicshine stands apart. This is the first experience I have had in a long time when someone has directly followed through and followed up. I needed a replacement mount as the strap broke and the service I received was above and beyond. Not only will I be a returning customer, I have already recommended this company to my cycling friends.

I am an avid cyclist and ride year round in Chicago… and these lights and this company have exceeded my expectations. Would recommend without hesitation.

The principle product in my order, a SEEMEE 300 tail light, was not included in the package I received. I sent several emails to the company and so far, 48 hours later, there has been no reply.

The Magicshine EV 1700 is a great light. My first ride with it, I was skeptical because I began the ride at dusk and felt the light was just okay. But as dark descended, I became more and more impressed with the light. At full dark, I really was blown away how well this tiny light illuminated the trail. Not only was the amount of light impressive, but the shape of the light pattern was so well done. The edges of the light cut off so cleanly that I am sure this light, properly aimed, would not be a nuisance to any approaching cyclist, walker or vehicle. I wish I could attach photos, it truly is impressive.

Thanks for the replacement.

I really like your products.

After a lot of complaints to the company, finally i got one replacement.
Thanks a lot anyway.

No customer service for a tail bike light that i bought six months ago and the battery was off after five months of very mild use.

This review is not about product, but about customer service. They didn't sent items in time. When You ask them to cancel the order, they didn't answer at all. Instead, on the next day, they just marks items as shipped, but the tracking number shows, that shipping label is just created, and "parcel" didn't picked at all.

MAGICSHINE SEEMEE 300, ОТЛИЧНЫЙ ЯРКИЙ ВЕЛОФОНАРЬ С ФУНКЦИЕЙ СТОП-СИГНАЛА! ИСПОЛЬЗУЮ НА ФЭТБАЙКЕ. НИЖНИЙ НОВГОРОД.

Amazing light, deserve its Money.
Monteer is Lumen monster:）