Products are very good indeed. Well made, high performing and competitively priced. Customer service is excellent. App is disappointing though but I'm old enough to turn the lights on with my... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had a plastic mounting part for my EVO1700 broken. I contacted Magicshine customer service and Hannah responded and took care of me right away! I received the replacement part in no time. Great c... Voir plus
My Magicshine SeeMee DV was swiveling around, and I could not remove it from the base. I asked customer service on ideas to remove it, with Hannah responding (I hope she is real, and not an AI bot). E... Voir plus
Light seemed bright and with easy controls via separate button that mounts conveniently on handle bar, but the mount for the light itself fell apart on first attempt to install. Cheap plastic that bro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Magicshine is a world-renowned brand dedicated to crafting high-performance outdoor lighting solutions for over 18 years. Our core product line includes premium bike lights, versatile flashlights, and durable headlamps, designed to empower adventurers, athletes, and professionals across cycling, skiing, trail running, hiking, and demanding work environments. We take immense pride in our unwavering commitment to quality, reliability, and affordability. Every Magicshine light undergoes rigorous testing to ensure it withstands the harshest conditions, delivering consistent brightness and long-lasting battery life when you need it most. Whether you’re commuting before dawn, exploring remote mountain trails at night, or working in low-light settings, our products are engineered to keep you visible, safe, and focused. Trusted by millions of outdoor enthusiasts worldwide, Magicshine has built a legacy of innovation by listening to our customers’ needs and pushing the boundaries of lighting technology. From compact, rechargeable bike lights to powerful, multi-mode headlamps, we offer solutions that balance cutting-edge performance with accessible pricing, making premium outdoor lighting available to everyone. At Magicshine, we believe the right light shouldn’t limit your adventure. We’re here to illuminate your journey, whether you’re chasing a new personal best on the bike or working safely after dark.
Coordonnées de contact
2990 E Inland Empire Blvd ste 102, 91764, Ontario, Etats-Unis
- support@magicshine.com
- magicshine.com
4,4
Excellent
57 avis
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A répondu à 100 % de ses avis négatifs
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great products for the price.
13 avril 2026
My handlebar light is really great and…
My handlebar light is really great and highly recommended.
24 mars 2026
Long terms of processing
Long terms of processing, delivery, responses.
Not transparent tracking process.
13 avril 2026
Réponse de Magicshine
We’re very sorry for the delay. Due to the destination being Belarus, shipping and tracking updates may take longer than usual because of local logistics and customs processes. We understand this can be frustrating, and we’re continuing to improve communication and tracking transparency.
If you still need assistance, please contact support@magicshine.com
with your order number and we’ll check it for you.
Compra MS-34243
Hola, hice mi compra (MS-34243), pero no llegaron todos mis productos, solamente las gafas.
Sin embargo, me comuniqué con Magicshine para reportar la situación, y por la confianza que tiene la marca con sus usuarios, me enviaron mis productos faltantes, los cuales vienen en camino.
La comunicación Magicshine es muy buena.
13 avril 2026
cheap mount broke during installation
Light seemed bright and with easy controls via separate button that mounts conveniently on handle bar, but the mount for the light itself fell apart on first attempt to install. Cheap plastic that broke in two places: the joint hinge with small metal pin as well as the site where the tightening hex screw enters
13 avril 2026
Réponse de Magicshine
Hi Christian,
Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with the original handlebar mount during installation — this is not the standard we aim for.
We have already sent a replacement, and it has been successfully delivered to you. We hope the new mount is now working properly and provides a much better experience.
If you have any further questions or need assistance, feel free to contact us at support@magicshine.com.
Excellent quality and even better service!
I absolutely love my Magicshine Hori 1300! The light is top-notch, with crazy good battery and it's built to last. Also big thank-you to the support team, I had an issue with my remote but the team was incredibly helpful and resolved everything very quickly. I’m so impressed with their responsiveness! Highly recommend this brand, would give it more stars if I could.
29 avril 2026
Avis spontané
Réponse de Magicshine
Hi there,
Thank you so much for your amazing feedback — this truly means a lot to us! We're thrilled to hear that you're loving your Hori 1300 and that it’s delivering the performance and reliability you expect.
It’s especially great to know our support team was able to quickly resolve your remote issue. Providing fast and effective assistance is something we always strive for, so your recognition really motivates us.
Thanks again for your trust and recommendation — riders like you are what keep us going. If you ever need anything, we’re always here to help!
Ride safe and enjoy every mile 🚴♂️✨
La pagina no es muy clara
No hay muchos productos. La entrega fue buena, la pagina de MagicShine, es muy confusa. No es tan amigable al usuario.
25 mars 2026
Réponse de Magicshine
Hola,
Gracias por tu comentario y por compartir tu experiencia con nosotros. Nos alegra saber que la entrega fue satisfactoria, pero lamentamos que la navegación en nuestra página web no haya sido clara ni fácil de usar.
Estamos trabajando continuamente para mejorar la experiencia del usuario, por lo que tu opinión es muy importante para nosotros. Si es posible, ¿podrías indicarnos qué partes de la página te resultaron más confusas o qué crees que podríamos mejorar? Tus sugerencias nos ayudarán a optimizar mejor nuestro sitio.
Gracias de nuevo por tu feedback — lo valoramos mucho.
המוצרים שלכם טובים ובמחיר הוגן
המוצרים שלכם טובים ובמחיר הוגן.
לא נתתי 5 כוכבים מפני שבהזמנה הקודמת הוספתם לי פנס מנצנץ להזמנה, כנראה כצ'ופר, שזה נחמד. הבעיה היתה שלא עבד
אבל בסך הכל חוויה מצויינת!
25 mars 2026
Se ve hermosa la lámpara y seguramente…
Se ve hermosa la lámpara y seguramente tendrá una luz potente, desafortunadamente no puedo usarla porque el cable de conexión a mi ebike cube one44 2025no es compatibles 😞. Y ustedes me refieren a Bosch para solucionar mi problema. … 🤷🏻♂️
25 mars 2026
Réponse de Magicshine
Hola,
Gracias por tu comentario y sentimos mucho la frustración que esto te ha causado. Nos alegra que te guste el diseño de la lámpara, pero entendemos perfectamente lo decepcionante que es no poder utilizarla como esperabas.
Hemos revisado tu caso y ya hemos estado en contacto contigo por correo electrónico. Como te comentamos, en este tipo de sistemas (como Bosch), la compatibilidad depende del propio sistema de alimentación e interfaz, por lo que te sugerimos confirmarlo también con el fabricante del sistema para asegurar una solución adecuada.
Si tienes cualquier actualización o necesitas más ayuda, no dudes en responder a nuestro correo — estaremos encantados de seguir asistiéndote.
Gracias por tu comprensión.
Cycling lights Monopolist
No other light brands can compete with magicshine when it comes to cycling lights.
25 mars 2026
Réponse de Magicshine
Hi,
Thank you for the incredible support — that truly means a lot to us! We’re honored to be your top choice for cycling lights and will continue pushing to deliver the best performance, reliability, and innovation for riders like you.
Ride safe and enjoy every mile 🚴♂️✨
They go to extra lengths...
They go to extra lengths to ensure a quality purchase experience that matches the quality of their products, while remaining affordable. Excellent business model for creating brand loyalty.
23 mars 2026
Réponse de Magicshine
Hi,
Thank you for the thoughtful feedback — we truly appreciate it. Delivering not only high-quality products but also a smooth and reliable purchase experience is something we care deeply about.
It’s great to hear that this approach resonates with you. We’ll continue working hard to keep that balance between performance, service, and value.
Thanks again for your support — it means a lot to us 🚴♂️✨
Great experience
Great experience - had a light that was ~6 yrs old, and needed a mounting bracket. They were able to ship me a piece that fixed it, and I was able to use my light again. Would recommend reaching out if you have any issues.
9 avril 2026
Avis spontané
Llego malo el producto
Llego malo el producto , no prende la luz ni carga , na da señales para iniciar carga
20 mars 2026
Réponse de Magicshine
Estimado cliente,
Lamentamos mucho la mala experiencia.
¿Podría por favor indicarnos más detalles sobre el problema? Para cualquier asunto de posventa, también puede contactar directamente con nuestro equipo en support@magicshine.com
. Nuestro equipo de posventa ya se ha puesto en contacto con usted, por favor revise su correo electrónico.
Gracias por su comprensión.
Support of Hannah was 10 stars
Support of Hannah was 10 stars. She helped me with 2 problems during installation and went beyond expectations.
3 avril 2026
Avis spontané
They really have happy people in the…
They really have happy people in the warranty department, they are extremely friendly and genuinely eager to help you.
Its speed of response to emails is almost as if you were talking through WhatsApp, instantaneously. I am totally satisfied with them. And that really makes the brand worth far more than the competition.
12 février 2026
Avis spontané
Réponse de Magicshine
Hi,
Thank you for your kind words — we truly appreciate it. We’re especially glad to hear that our warranty team made such a positive impression and that the support felt fast and helpful.
Providing friendly, responsive, and reliable service is something we take seriously, so it’s great to know that it made a difference for you.
Thanks again for your support and trust in Magicshine — it means a lot to us 🚴♂️✨
I have been riding gravel and forest…
I have been riding gravel and forest trails for years. I bought the EVO 1700 specific to ride these after dark.
This light has been awesome. It outperformed pretty much everyone else. The “high beam” was coveted by all.
11 février 2026
Avis spontané
Réponse de Magicshine
Hi,
Thank you for sharing your experience — that’s awesome to hear! We’re glad the EVO 1700 is performing exactly where it matters most, especially on gravel and forest trails after dark.
It’s great to know the beam performance — especially the “high beam” — stands out even among other riders. That’s exactly what we designed it for: confidence, visibility, and control in demanding conditions.
Thanks again for your support, and enjoy every night ride ahead 🚴♂️✨
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