My order arrived with a damaged package and a part missing from a torn bag (thanks DPD!) My initial contact to Maltings, via email and their own contact form went unanswered, so I phoned them t... Voir plus
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I have ordered from Maltings a few times and their willingness to help me find the correct part for my aging Freelander 2 is beyond compare. I'd like to especially mention Luke (Parts Manager) as he... Voir plus
L'entreprise a répondu
Die Rock Slider wurden beim ersten Transport beschädigt. Der Umtausch hing zunächst beim Zoll fest. Die Ersatzlieferung sollte erneut versteuert werden, durch die Unterstützung und Bestätigung nicht.... Voir plus
L'entreprise a répondu
Brilliant service as usual.Have been ordering parts from Maltings 4x4 for our Land Rover workshop for quite some time now and always Top Service. Superfast delivery, accurate fitment, low prices on ge... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Maltings 4X4 Store, the UK’s No.1 Terrafirma 4x4 and Allmakes 4X4 Supplier. We sell anything from Extreme Off-Road Gear to normal service and repair parts. We cover both Land Rover and Jaguar Parts.
Coordonnées de contact
1 Doncaster Road, Westwoodside, DN9 2ED, Doncaster, Royaume-Uni
- 01427753394
- parts@maltingsoffroad.co.uk
- maltings4x4store.co.uk
4,6
Excellent
270 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Excellent service!
My parts arrived quickly and all was correct. I have used this company a number of times over the past year and service has always been excellent. Received a cream egg in with my order which was a nice touch. Will definitely use company again. Great service all round!
17 avril 2025
Avis spontané
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
Terrible experience
Terrible experience after taking me Range Rover to them. Definitely will not be using them again. Very disappointing after being told how good they were. Unfortunately this wasn’t my experience.
4 février 2025
Avis spontané
Réponse de Maltings 4x4 Store
Hello,
Thanks for your feedback as we like to improve where we can but this is for the parts online store not for the workshop, you need to leave a review under Maltings Off Road trust.
I hope you can kindly remove this.
Thanks Luke
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
Fast delivery, great value and quality.
I bought a window regulator for a Jaguar E Pace from Maltings 4x4. The order arrived promptly and the price I purchased for was excellent value compared to buying through Jaguar directly. The part has been fitted successfully and operates as expected. All in all a great experience and I will definitely use again if I require anything else.
25 mars 2025
Avis spontané
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
Thanks for an excellent service at a…
Thanks for an excellent service at a very good price. The wheel arch repair panels arrived promptly and fitted well. It was a shame that the FedEx delivery was not trackable and there was no way to amend the delivery options.
25 janvier 2025
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
Had the parts I needed
Had the parts I needed, and delivered within 2 days .thank you
26 janvier 2025
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
Just what I need
Good value for money one stop shop for all parts required fast delivery and good communication.
25 janvier 2025
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
First time using maltings.
First time using maltings.
Ordered a level sensor and some clips.
Arrived quick.
Job sorted
Will use again.
25 janvier 2025
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
Damaged on delivery
Damaged on delivery. But fobbed off when reported. pictures sent but claimed were not sufficient. It was clear enough to see.
Reply to edit. The damage was not that bad. has I explained in my first email the plastic end cap was damaged. a picture was sent which was clear enough. the end cap was probably a £5 item. but the solution was to sent a 40kg set of side steps back at more cost than the damage. not that difficult to sort
25 janvier 2025
Réponse de Maltings 4x4 Store
Hello,
Thanks for the review
We didn’t “fob you off”.
We asked if you could send some clearer pictures as the pictures you sent weren’t very clear, so we could contact our supplier. Which then would have trigged the supplier to collect the damaged steps and send another fresh set of steps.
Instead you replied with
“No, Thanks”.
Then after me explaining that we need pictures for me to swap them you simply said
“it’s just a damaged cap and i have fitted them”.
So you ignored the fact we are trying to help and swap the side steps and instead just fitted the side steps. So please explain how we fobbed you off?
Please feel free to call me tomorrow and I can speak to you about having them swapped like my previous offer.
Thanks
Luke - Parts Manager
02-02-25 18:51
Buyer revised review due to the truth, buyer has now put
“Damaged on delivery. But fobbed off when reported. pictures sent but claimed were not sufficient. It was clear enough to see”
Added to the review due to the fact the customer knows we have tried to resolve the damaged items with some clearer pics which we can then forward onto our supplier and courier to solve the solution buy swapping for another set but the customers still won’t let us solve the issue.
19:29 02-02-25
“Reply to edit. The damage was not that bad. has I explained in my first email the plastic end cap was damaged. a picture was sent which was clear enough. the end cap was probably a £5 item. but the solution was to sent a 40kg set of side steps back at more cost than the damage. not that difficult to sort”
Still the customer won’t let us help and solve the problem with simply swapping the product for free and no hassle to the customer. The customers image was not clear otherwise we wouldn’t have asked for a better picture and you can’t simply just send a replacement end cap.
We ask the customer to please let us complete our offer and give us a call tomorrow.
Luke - Parts Manager
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
In a time of need Maltings pulled it…
In a time of need Maltings pulled it out the bag !
Great service as usual !
27 décembre 2024
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
Great shop! Quick delivery and good stock of parts
Bought lots of parts for my landy here.
Always super quick despatch and delivery!
Always have what I’m after and good prices too! Beats everywhere else.
Had great Xmas deals on too
Both from shop and eBay store. Same good experience!
26 décembre 2024
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
Great service
I had the pleasure of meeting the team at a the Land Rover Show, I ended up buying quite a few items during the show. I have to say the service provided under busy circumstances was great!
So much so i placed an additional order for collection post show.
Advice and support was really helpful and i have decided to move away from another well know parts provider due to the lack of customer service and wrong orders, keep up the good work.
If i was to mention a negative it would be to ensure the parts counter is crewed correctly as the collection time waits were very long, however this could of been due to the increase in orders post show.
24 novembre 2024
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
Réponse de Maltings 4x4 Store
Thankyou for the great feedback!
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