Having read the reviews I feel very stupid that I didn’t read them before I hired the equipment. I too have not received my deposit after 5 weeks numerous emails and calls. This is a fraudulent compan... Voir plus
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L'entreprise a répondu
Terrible company to deal with. Didn't deliver all equipment that was hired. Didn't collect until after 10 days of being off hire, and still haven't received deposit back over a month since the equipme... Voir plus
Do not use this company. I hire and paid for a portable aircon unit 2 weeks before required date. 2 days before scheduled delivery I received a short note to say that they would not be providing it... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de location d'outils
- Service de location d'équipement de construction
- Service de location de machines de construction
- Agence de location de matériel
- Location d'outils et de machines de jardin
À propos de Mammoth Hire
Écrit par l'entreprise
With FREE national delivery and over 2,000 collection points, Mammoth Hire offers DIY and Trade customers a great value same-day tool hire service.
Our tool hire range has over 2,000,000 products ranging from floor sanders and ladders to mini diggers and scissor lifts.
Book & Pay Online: Visa, Mastercard, Apple Pay, Google Pay or PayPal.
Coordonnées de contact
Mammoth Hire, FREE National Delivery, Over 2,000 Collection Points, Royaume-Uni
- 03330 384 944
- mammoth-hire.co.uk
1,6
Mauvais
532 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delivered on time
Delivered on time by a very courteous person great service.
But after contract time tower was left at our house for greater than 5 days causing a great deal of inconvenience having to lock away for security reasons. Contacted hire company but got very oor response. Will not use again.
5 janvier 2026
Réponse de Mammoth Hire
Thank you so much for taking the time to leave us a Review. We really do appreciate it . Please don't hesitate to get in touch is there is anything else we can help you with around any future hires. Have a great day Regards Mammoth Hire Customer Service Team
We did not receive the ladder even thou…
We did not receive the ladder even thou we paid priority delivery
4 janvier 2026
Réponse de Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards Mammoth Hire/NTH Customer Service Team
I received a non-functional machine
I received a non-functional machine, and reaching out to someone for assistance was impossible, yet you've managed to organize a replacement at a time that is inconvenient for me.
31 décembre 2025
Avis spontané
Réponse de Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards Mammoth Hire/NTH Customer Service Team
The hiring process was efficient
The hiring process was efficient, and even though it was clear they were merely brokers passing orders to actual plant hire firms, as long as it functioned well, it didn't seem to matter. However, retrieving my £500 deposit has been a frustrating ordeal; two months after returning the equipment, I haven't received any refund. Despite receiving a statement of the amount due and cheerful replies from what seems to be an AI support email, the money hasn't come through despite numerous follow-ups and promises of soon. Not recommended.
28 décembre 2025
Avis spontané
Réponse de Mammoth Hire
Thanks for reaching out to us here at National Tool Hire. Please bear in mind that your Deposit will be refunded after 21 Working Days after your collection date. If this time has passed, please drop us an email with your order number to MyExperience@NationalToolHire.co.uk for us to look into this further for you. Regards Mammoth Hire/NTH Customer Service Team
The hiring process was seamless
The hiring process was seamless, even if I discovered they were simply intermediaries forwarding orders to actual plant hire companies. As long as it functions properly, it doesn't really matter.However, the struggle to retrieve my £500 deposit has been frustrating. It's been two months since the equipment was returned, and I haven't received any refund. Although I've received statements showing the amount due and cheerful responses from the support team, likely AI, there's still no money despite persistent follow-ups and endless promises of an imminent return.Steer clear.
27 décembre 2025
Avis spontané
Réponse de Mammoth Hire
Thanks for reaching out to us here at National Tool Hire. Please bear in mind that your Deposit will be refunded after 21 Working Days after your collection date. If this time has passed, please drop us an email with your order number to MyExperience@NationalToolHire.co.uk for us to look into this further for you. Regards Mammoth Hire/NTH Customer Service Team
Stair scaffolding too big for stairs, refusing refund
Diabolical customer service and misleading product description. We ordered indoor scaffolding for stairs, obviously checking the size. The scaffolding delivered was too wide for normal size stairs and we had it picked up for return 30 minutes after arrival. Contacted customer service for refund and after two weeks received a reply showing a supposed little clip from their small print ( which I still haven't found) stating they cannot guarantee size of any products delivered. DO NOT HIRE from this firm.
15 décembre 2025
Avis spontané
Réponse de Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH Customer Service Team
Avoid
The actual hire process went smoothly and although it became evident that these guys were just a sales agent passing your order on to 'real' plant hire companies, so long as it works, who cares, right?
Getting my £500 deposit back is an ongoing nightmare though, two months since the equipment was returned and I have yet to get a penny back. Had a statement of how much is owed, always a chirpy response from a (probably AI) support email, but money none despite lots of chasing and lots of promises of 'soon'.
Avoid.
26 octobre 2025
Avis spontané
Réponse de Mammoth Hire
Thanks for reaching out to us here at National Tool Hire. Please bear in mind that your Deposit will be refunded after 21 Working Days after your collection date. If this time has passed, please drop us an email with your order number to MyExperience@NationalToolHire.co.uk for us to look into this further for you. Regards Mammoth/NTH Customer Service Team
very bad experience with this company
very bad experience with this company, I tried to rent three times a ladder and there are always an error, the order never arrived on the agreed date or time, even after paying extra for urgent delivery(before 1 pm).
the third time it still didn't arrive, and they marked it as the costumer's fault. They wanted to charge extra.
20 décembre 2025
Avis spontané
Réponse de Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards Mammoth/NTH Customer Service Team
This is the worst company ever
This is the worst company ever; they're thieves. I wanted to rent a ladder. They canceled three times, and the last time they made me wait for three hours at the front door and never showed up. After all that waiting, they sent me a message saying they canceled because they couldn't find anyone home. My front door was open the whole time. They have no shame. And now they refuse to refund my money; they're scammers.
19 décembre 2025
Avis spontané
Réponse de Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH Customer Service Team
Took my order and payment and then on…
Took my order and payment and then on the day of delivery messaged to say they could fulfil the order leaving me with trades and tools onsite and no platform. No apology either and now waiting for a refund. I wish I had looked on TrustPilot before ordering. Fortunately South West Sales and Hire in Plymouth were incredible and sorted me with an alternative and even dropped it to site there and then!!!! That’s what you call customer service.
19 décembre 2025
Avis spontané
Réponse de Mammoth Hire
We are really sorry to hear that you have had an issue with your order. It is never our intention to let our customers down, please drop us a message at MyExperience@NationalToolHire.co.uk where we would like to discuss this further. Please remember to include your Order number. Regards NTH Customer Service Team
All Good
Made my order then read the reviews and thought I was in for a disaster. But I wasn't. My hire turned up on time and was collected without issue on the day my hire finished.
Yes Mammoth or National Toor Hire are middlemen - my order was actually fulfilled by Speedy - but it all worked out fine for me.
15 décembre 2025
Avis spontané
Réponse de Mammoth Hire
Thank you so much for taking the time to leave us a 5 Star Review. We really do appreciate it. Please don't hesitate to get in touch if there is anything else we can help you with around any future hires. Have a great day. Regards Mammoth Hire/NTH Customer Service Team
Couldn’t deliver item on requested and…
Couldn’t deliver item on requested and stated available dates, website needs to be linked to what is actually available not just take your money and then let you down. Time is the biggest cost for the customer in this scenario. Be upfront don’t over promise and under deliver
2 décembre 2025
Réponse de Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH/Mammoth Hire Customer Service Team
Sanding machine hire
Booked and paid about £160 to hire a floor sander for the next day having struggled with HSS availability. Receipt sent with instructions stating delivery next day between 07:30 - 5:00 next day, large window but was expecting this to be narrowed down AM on the delivery day.
Stayed at home till 9:30, no update so rang. Promised a call back but phone forthcoming, three more calls later and still no further forward.
Finally at about 12 I managed to get hold of someone who could help. There was no availability booked for the sander and they were throng their “4000” depots to source one…
…Them told that unlikely to get one for the booked day but someone would call me to offer me an alternative day.
So, what’s the point in booking something for a specific day when they haven’t got availability? The only conclusion you can draw is that they are a middle man just taking your payment and then trying to fulfill it.’
A bit crap if you ask me. Refund requested.
2 décembre 2025
Scam
Scam, been waiting all day for a tower no emails, no phone calls, nothing. No one to get hold of ridiculous
2 décembre 2025
Réponse de Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH/Mammoth Hire Customer Service Team
You said that you could get a tower to…
You said that you could get a tower to me that day and then at 2pm said that it would come in two days. I needed it that day, so cancelled the order and picked one up locally.
1 décembre 2025
Disgusting company
Disgusting company. Kelly was useless and had no idea what she was doing . My rental never turned up and then I had to chase to find out they had got the dates wrong as well as them not having drivers . Joke of a company. Useless . Avoid like the plague
17 novembre 2025
Avis spontané
Scam avoid !!!
I can only advise people to avoid this company communicating is none existent numerous phone numbers are out of service . Mammoth are a glorified middle man that don't actually hold any stock they simply take your order and then try and find another hire company that has your item ! I was told by mammoth that my item was with a local firm when I contacted the local firm they said they had never had any dealings with mammoth and that it sounded like fraud
5 novembre 2025
Avis spontané
Not keeping to the time slot
Not keeping to the time slot, I had to get onto the provider to see where the scaffold tower was, I was told that you put it on hold because they never had a two man tower, never bothered to tell me so I had to cancel the electrician because it was for a gallery light, I ended up with a one man tower not a two man which I paid for. Brandon hire would get a five star for me for helping me out
4 novembre 2025
items could not be delivered on my specified day
Placed the order but company could not actually deliver the equipment. Waiting on a refund.
3 novembre 2025
There was a issue with the order at the…
There was a issue with the order at the shop when we went to collect but it was sorted within minutes,super polite and all with a smile. Would recommend and use again ourselves.
4 août 2025
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