Mammoth Hire Avis 

I hired scaffolding. It has not arrived and there is no one to speak to about this. When I booked the equipment I was informed it was available, I paid in full and took time off work to receive and and set it up. On the day of delivery I got an email late in the morning saying it wasn't actually available so it wouldn't be delivered after all. I am still waiting for a follow up? delivery? I have no idea what is going on. I cannot call anyone, they have no contact number, I cannot cancel the order. I think it may be a scam.

Hired ladder it didn’t arrive got email to say replacement would come the next day it didn’t arrive even paid for priority delivery had to source another ladder to get contract finished on time still waiting to get payment back into my bank account for a service you didn’t provide

I was delivered a machine that didn't work. There is no one to speak to, so you have arranged a replacement machine for a time that doesn't suit me.

No fuss good service Also can i have another 1 tuesday

Order placed day before needed and I received an email the next day saying stock was low and you couldn’t fulfil the order. Complete waste of time and let me down at the last minute. Maybe your stock levels should be linked to your website so people can see if you actually have what your advertising!

order a hollow aerator for a bowling green
5 oclock the day before cancelled in email telling me they sort it for the next day .Had men waiting to use it and 4.5 ton of top dressing coming the next day they didnt care
Ordered the same machine from local hire shop got it to me the same day £65 a day cheaper
Dont use this company just not reliable

Easy to book online. Only hiccup was not noticing an email sent by support early on the morning of hire offering alternatives and then not being able to get through when trying to contact them to confirm my choice would be delivered. However, leaving a request for a call back and being called by a really helpful customer service advisor sorted it out for me. From then on I had no problems. The ladder was delivered by a very helpful driver and he also picked it up when finished. Very pleased.

Delivered well in time. Very helpful driver. Easy to use.

No fuss and prompt delivery.

If I could rate -100, I would. Paid order — no delivery, no refund. Zero communication, they cancelled without explanation. Avoid this company at all costs!

Nothing turned up

Did not deliver the item when should have and unable to get hold of anyone

Cancelled on day of delivery and said I’d have to wait up to 5 days for a refund as there were “no suppliers in the area having the kit available”. I was only trying to hire a set of steps???
Do not waste your time on these guys.

Chat bit is useless. Waited in all morning for delivery. Had done the usual of paying for the hire of a ladder after putting in my information. Paid by CC - bank wanted me to log in to approve which I did. However on checking my account payment is not showing ….a bit concerned if this is a scam - phone number on website does not work either. My advice -….look somewhere else for hire but be careful otherwise you could waste a whole morning as I have done.

Waited til the afternoon of the day requested to be informed they couldn’t source the product out to me

Had my order Cancelled 12:00 the day before delivery!
No phone call to rearrange no apology nothing.
Had discussed delivery times the day prior to cancellation and was told it’s all booked and had a AM delivery. No explanation from the team just cancelled and refunded. 2 days of work & money lost due to this. Extremely unprofessional, won’t use again

They delivered it just fine, but failed to pick it up on time and my customer is upset at me for them not picking it up. I thought it would be something they would want to get back into their stock.

Very disappointing service. I booked and paid for the hire of a cement mixer on the 06/08/25 for 24 hours hire. I even paid £5 extra for it yo be delivered before 13:00.
I received a message on the actual day it was meant to arrive on informing me that due to lack of supply it would not be delivered today (06/08/25 but would instead be available for hire and delivery on the following day. I ended up losing a full days pay due to this unnecessary delay. I contacted the company telling them this and expressing my dissatisfaction in their service (or lack of) and wanted some sort of compensation or at least a discount for the inconvenience caused along with the days pay I missed out in. They simply replied with "we don't offer compensation or discounts"
Very disappointed and I will not be using this company again and I highly warn everyone to be very cautious when dealing with this company. Their customer service is totally disgraceful.

Very easy to use, mixer came on time worked perfectly would definitely use them again!