Marshalls Garden Avis 20 613

The plants arrived on time and in good condition

Appalling service two orders when only ordered one. Second order didn’t come anyway. One plant dead

All as ordered, delivered efficiently. Thank you.

Good quality

Box of plants were left in grass by roadside cattle grid and practically invisible. Seed potatoes from previous order were delivered to a tenant on our business park and not found for three weeks. Not good.

Sweet pea plants arrived crushed and dead and unusable. I took photos and sent an eml, only to get a response saying it could take up to TEN DAYS for them to respond! Very unhappy.

I didn't get my leeks - Evri said they would deliver it 29th April then updated that they would deliver it the next day but it didn't arrive. When I checked with Evri they had sent it back to Marshalls on 1 st May. I reported it to Marshalls and I'm still waiting for a response nearly a week later.

Very poor packaging. Plants survived

I have sent an email in detailing issues but have yet to get any response.

The plants arrived in a terrible condition and despite my complaining and including photos, I've had nothing but a computer generated acknowledgement.

My order arrived badly damaged. I only received 1 out of 12 plug plants and it was so bashed it didn’t survive.
My first email was ignored , second email a week later got noted but didn’t get any other response.
No money back , no replacement sent .
I will never recommend this company and absolutely never buy from them again.

I have only received one thing out of the three ordered and have tried to contact you about this but had no reply

Query on delivery answered very quickly.
Plants arrived in good condition

Plants received in good order as described

Great service and quality.
Received both parcels as described. All potatoes were completely healthy, 3 times the size of those in the shops,as usual I ordered far too many plants just because the selection is so good.
Then my asparagus was despatched the other week and they were huge, keeping everything crossed that they last me for the next 20 years. Yes they were an investment but again when you compare what they sell in those little bags in the supermarket these look about 10 times the size and fresher.

My order was arranged to be delivered in two batches. First one safely received and delivered on date expected. Second delivery apparently was damaged and so not delivered. A phone call explaining the situation was dealt with immediately and plants arrived safely. The plants were for a friend so I didn't actually see them but understand they were healthy and doing well
Thank you

I have used Marshalls for some years now and have found their products and service to be very good and reliable

I have twice had issues with plants I have ordered. Last year sweet peas that never arrived and this year, Strawberry plants that were late and only arrived when I chased them.

Asparagus arrived in beat up box one root short and dried up buds on another two roots. Worse still I received no reply to my online complaint about this despite receiving an acknowledgement of my complaint.