Recently signed up/got my device & so far, so good. Agents have been really nice, very patient & understanding. Device seems to work well & I have not had any need or emergency to use it. Expect it to... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Customer service leaves a lot to be desired. I made several phone calls, several email messages, over several days, then I gave up for a while..... nothing works. It's like they were wonderful until t... Voir plus
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Reliable, easy to use (when an Apple Watch or similar would be much more than needed or easily used) Have thankfully not needed to make any use of it in 4-5 years other than wearing it, any false alar... Voir plus
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Recurring problems of sending notifications to my emergency contact at all hours of the day and night. When I call for my monthly check, when my battery is low, when I accidentally push the button an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Medical Alert
Écrit par l'entreprise
Help at the Press of a Button
With 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected.
A Medical Alert System for Every Lifestyle
24/7/365 RESPONSE
Quickly connect to trained response specialists who provide you with the assistance you need 24/7/365.
PERSONALIZED RESPONSE PLAN
When you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.
FALL DETECTION
Add available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.
WATERPROOF HELP BUTTONS
Wear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.
MOBILE APP
The Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.
NO LONG-TERM CONTRACTS
Enjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.
Peace of Mind, Starting At Only $19.95/mo.
Écrit par l'entreprise
- Add a Protection Plan for $1/mo. + FREE Shipping + FREE Lockbox
- Prevent out-of-pocket expenses up to $350 in case your system is lost, stolen, or damaged with a Protection Plan. Plus get free shipping and a free key lockbox when you sign up for an annual plan.
Coordonnées de contact
3 Bala Plaza West Ste. 200, 19004, Bala Cynwyd, Etats-Unis
- 800-800-2537
- medicalalert.com
4,1
Bien
596 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It is expensive
I once used the service. 3 EMT's came to help to get my wife off the floor. They examined my wife and left.
20 avril 2026
Réponse de Medical Alert
Thank you, Eric! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Réponse de Medical Alert
Phyllis, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Best product
15 avril 2026
Réponse de Medical Alert
Thank you for your feedback, Denise! We appreciate our customers and appreciate the time you took to leave us a review.
Very helpful and patient with questions…
Very helpful and patient with questions and help. Swift answers to help needed. Trustworthy to always be available if needed.
17 avril 2026
Réponse de Medical Alert
Sara, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Medical Alert took good care of my…
Medical Alert took good care of my Mother. I felt that my mother was safe and she felt safe also. Thanks Medical Alert
17 avril 2026
Réponse de Medical Alert
Mom, thank you for being part of our family and glad that you and your mother feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.
works when need it
15 avril 2026
Réponse de Medical Alert
Donnie, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
I received the answer to my question.
15 avril 2026
Réponse de Medical Alert
Robert, we're happy to hear that we answered your question. Thank you for letting us know about your experience.
Being there just in case I need your…
Being there just in case I need your help was shown through a test by accident on a testing of alert it accidentally called my daughter in less than 2 minutes. I was able to let her know that I was okay
15 avril 2026
Réponse de Medical Alert
Thank you, Sharol! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Réponse de Medical Alert
Evelyn, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Great response serice
Great response service, but my Mike device frequently displays low battery even when I've charged it.5
20 avril 2026
Réponse de Medical Alert
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.
Réponse de Medical Alert
We are happy to hear that our customer service support was helpful. Thank you for your feedback.
Réponse de Medical Alert
We appreciate your long-term support and are so glad to hear that you have had great experiences with our service for so many years!
Safe At Home And On The Go.
Three Words, I Feel - Safe, Safe, Safe. Help Will Be There With A Push Of A Button,If I Need It.I Love My Device, My Friends Also Love There Devices. We Are Old And We Thank You Medical Alert.
15 avril 2026
Réponse de Medical Alert
We're happy to hear that our device provides a sense of security for you and your friends. It means a lot to us that you feel safe and supported. Thank you for sharing your positive experience!
So far I haven't needed it
So far I haven't needed it. Sometimes it is hard to get it to charge.
17 avril 2026
Réponse de Medical Alert
Thank you for your feedback. If you have any questions or concerns about your equipment, please call our Customer Service Department 1-800-906-0872 so that we can resolve this matter efficiently.
Réponse de Medical Alert
We're happy to hear that your equipment check went well. Thank you for your positive feedback; we appreciate it a lot.
When replacing device, instructions were confusing.
Rose was helpful when I started this program, and I still call her if I have a problem. If the alert goes off by accident, I can cancel it.
15 avril 2026
Réponse de Medical Alert
We're happy to hear that our team has been helpful and that you can easily cancel accidental alerts. Thank you for your feedback; we appreciate it!
The Customer Service Team makes a difference!
The Customer Service Team makes calls to you to make sure that both you are doing well and that the device is operating correctly. They will even stay on the phone line while you test the device. Each person whom has reached out to me has patience, is kind and courteous over the phone.
15 avril 2026
Réponse de Medical Alert
We're happy to hear that our customer service team has been helpful and supportive! We appreciate you mentioning their patience, kindness, and attentiveness during the device testing. Thank you for your positive feedback.
The watch does not work well for her
The watch does not work well for her. She does not know when it is going live.
15 avril 2026
Réponse de Medical Alert
We’re sorry to hear this. Feel free to call our customer service department at 1-800-906-0872 so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.
I bumped pendant several times
I bumped pendant several times. They were right there. I had cancel immediately
15 avril 2026
Réponse de Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Medical alert always keep me updated if…
Medical alert always keep me updated if i accidentally hit the medical alert.
Their response is instant.
15 avril 2026
Réponse de Medical Alert
We are happy to hear that our medical alert system keeps you updated and provides an instant response when needed. Thank you for sharing your positive experience!
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