I signed up for MegaCasino because I expected a large game selection and a polished experience from a brand with such a big name. The registration process was simple, and the website looked fine at... Voir plus
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Usually a great casino with fast payouts, I’ve played here for over 1 year. Now I’ve tried to withdraw £2200 it’s taking ages, not even processed it - even when every other withdrawal was instant… get... Voir plus
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Suspended my account despite opening up moments earlier to than not respond to my emails and still hasn't refunded my initial deposit of £371 even though it was done via wallet payment which takes 1hr... Voir plus
Well deposit options are good but it's really not my Bad luck but none of ur casino games payout anything it's very Rubbish Ur Mega casino I am very Sorry to say other places like Paddy power ..Willia... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Mega Casino is your one-stop-shop for everything live casino and slot games related. With a collection of over 2,000 live casino games and slots from over 50 of the industry’s most-established developers, and new games being added weekly, our players can enjoy a variety of game choices. Since opening our virtual doors in 2013, we have established ourselves as one of the most popular casino brands. We provide the closest experience you will get to a real casino from the comfort of your own home. In fact, it doesn’t have to be your home - our site is optimised to work on a number of different devices including both mobile phones and tablets.
Coordonnées de contact
Royaume-Uni
- support@megacasino.com
- megacasino.com
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486 avis
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A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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My username is NigNobes and I requested…
My username is NigNobes and I requested a withdrawal of 3700 pounds but it is still pending. I only get a response from a not and not been asked for any documents. It seems like I will have to speak to gaming regulators as you took my money soon enough. Never ever use this site. I was owed 3759 and they paid ,,500 pounds because they said I broke their wagering policy. So why take the bet then. Sorry I give you ,0 stars unless you rectify this
19 février 2024
Avis spontané
Réponse de MegaCasino
Hi Nigel,
I am sorry there is a delay with your withdrawal.
We checked and see that you requested the withdrawal yesterday afternoon and all wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you can join us on chat, Facebook or send over an email to support@megacasino.com and we will be happy to assist you.
Thank you for understanding,
The MegaCasino Team
Thought I'd give this casino a 2nd…
Thought I'd give this casino a 2nd chance just terrible no bonus on 70p stake on 2 big bass games put 200 pounds in deffo thief's this site and have adjusted there % on most there games won't be playing on here again thats for deffo. Don't play here ya won't get any chances believe me
16 février 2024
Avis spontané
Réponse de MegaCasino
Hi There,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thank you for your understanding,
The MegaCasino Team
Very bad I asked for a withdraw tried…
Very bad I asked for a withdraw tried the chat button but no help what so ever 3 days withdraw still pending I kept chat with bot open for 1 hour nothing the automatic chat bot said getting you a manger but nothing happened complete rip off I will go back to my bank try get my money back I even checked if I needed to upload document but it says its up to date no need for documents joeyanne6
9 février 2024
Avis spontané
Réponse de MegaCasino
Hi Joanne,
We are sorry there was a delay with your withdrawal.
Please note that all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
We checked and see that the withdrawal has since been processed and we hope you will have a better experience in the future.
Thank you for your understanding,
The MegaCasino Team
It's been 24 hours and I haven't had my…
It's been 24 hours and I haven't had my money.
I know people at the UKGC and will be contacting them if they don't send my money.
It's only £800 hardly earth shattering
5 février 2024
Avis spontané
Réponse de MegaCasino
Hi Dara,
We are sorry to hear there has been a delay with your withdrawal.
Please note that all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
We would to check this further for you to see what the issue may be so please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
Use any other site.
Use any other site.. I play regularly and I have won thousands on other sites. I’ve pumped a good £600 into this site with next to no wins. Best off playing on sky vegas.
4 février 2024
Avis spontané
Réponse de MegaCasino
Hi Conor,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thanks for understanding,
The MegaCasino Team
Withdrawl is slow but got there in the end
Ok so after 2 days I finally resived my winnings today so thank you 😊
4 février 2024
Avis spontané
Réponse de MegaCasino
Hi Gemma,
We are sorry there was a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
We are happy to hear this has now been processed and hope you will have a better experience in the future.
Thanks for understanding,
The MegaCasino Team
Sneaky tactics…
I was winning on a game and all of a sudden I received an email saying mega casino had given me a 10 p bonus. Now I can't withdraw my winnings. After numerous emails to mega casino I still haven't got anywhere. Any time I win money there always seems to be a stalling tactic. How do they get away with this.Gillianst123 is my user name
1 février 2024
Avis spontané
Réponse de MegaCasino
Hi Gillian,
We are sorry to hear you have been unable to withdraw due to a bonus.
As you have had no response to your emails, please can you join us on Facebook or update the review with your username so we can have a member of our support team reach out to you.
Thanks for understanding,
The MegaCasino Team
Withdrawed my money over two days ago…
Withdrawed my money over two days ago and still waiting for pendant this is ridiculous any other site would not do this you repaid would have been an hour or two this is disgusting behavior it should be well looked into as this is not how you run a gambling side clearly they've got some Monkeys running it instead of human beings every time I have messaged them they have never bothered to get back to me or a robot he's got back to me and then when I have messaged them again explain in what's going on and why is it taking so long they logged me out of my account this is disgusting behavior where I am constantly have to log back in every time I am contacting them on live chat
2 février 2024
Avis spontané
Réponse de MegaCasino
Hi James,
We are sorry to hear there is a delay with your withdrawal and that you are having issues speaking to our support team.
We would like to check this further for you so please can you join us on Facebook or update your review with your username and we will have a member of our support team reach out to you.
Thanks for understanding,
The MegaCasino Team
Quick to take money but not pay…
Quick to take money but not pay out.Been waiting 2 days for a refund and it’s not got anywhere from pending! Everytime you contact them it’s clearly a BOT as always same generic copy paste answer that doesn’t answer yours question. I am already verified so shouldn’t be any issue. Very concerned as all other sites are within 2 hours or max 12 for first withdrawal.
Can a human from megacasino find out why and what is happening please
TeakOrchid24
Update, just had an email from them saying it can take up to a week and because it’s a large amount it may take longer, it’s £300 not a million lol but will give an extra star as I have had correspondence now. Fingers crossed payout soon. Will update how long it takes
Edit: it’s taken around 3 days and a lot of talking to a BOT, just bare with it as there process is slow but they are legit. I was worried it was abit of a mess around as other sites pay quick and never had this before. I was payed out. 4 stars but would give 5 if the process was quicker.
3 février 2024
Avis spontané
Réponse de MegaCasino
Hi Susan,
We are sorry to hear there was a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
We are pleased to hear your withdrawal has now been processed and hope this will be quicker in the future.
Thanks for understanding,
The MegaCasino Team
I have won 70k yesterday so let’s see…
I have won 70k yesterday so let’s see how easy the process is to withdraw. So far they have responded quickly with answers so fingers crossed
28 janvier 2024
Avis spontané
Réponse de MegaCasino
Hi Kevin,
Please note that all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
In the meantime, we recommend placing a cooling-off period on your account to protect your funds while you are waiting for them, you can do this by going to the responsible gaming area of your account.
Thanks for understanding,
The MegaCasino Team
WHY IS MY WITHDRAWAL STILL PENDING
WHY IS MY WITHDRAWAL STILL PENDING
Username FOGGIE166
my withdrawal is still pending tried going through live chat yet it's just a bot who cannot help what so ever, emailed them also and NOTHING what is happening with my withdrawal
Will change my rating when someone gets back to me
28 janvier 2024
Avis spontané
Réponse de MegaCasino
Hi David,
We are sorry to hear there was a delay with your withdrawal.
Please note that all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
We checked and see it has since been processed and the funds should be with you soon. Congratulations on your winnings!
Thanks for understanding,
The MegaCasino Team
Was told it was only a few hours for…
Was told it was only a few hours for withdrawal process 3 days on and keep getting generic responses for withdrawal. Just a sorry and that it’s is escalated. I also emailed 2 days ago to the support and have had no response email back. It is terrible service considering sister sites pay out promptly.
USERNAME- lewislola12
Hopefully there is not a reply like a lot of other replies on this saying no username found. If this is resolved I will update this post accordingly.
UPDATE. Used a 10 pound bonus after I had put in £60 worth of money. Had a bit of winning had played the required money back and now the money I had won and in real money balance has been taken away and my £2000 withdrawal and they had a cheek to hit me with £250 gratitude. After the money I have played in them and their sister sites this is disgusting.
A reply saying I breeched bonus funds the bonus funds were used before the spins got put up. Even had messages pop up congradulating me on my win and it took days to reply with such a rubbish get out of paying out excuse. Actually disgusting behaviour of it was not allowed then why did the funds go into available balance. There was obviously available balance to play with and win on. Didn’t pay out and stole the winnings. Beware of this site.
Good will gesture of 250 out of the 8000 they took.
23 janvier 2024
Avis spontané
Réponse de MegaCasino
Hi Louise,
After checking your account we saw that you had accrued winnings while breaching our bonus policy when playing with an active bonus, our bonus policy states:
While making bets to wager any deposit bonus/offer (free or deposit) or bonus credited for free spin winnings, the maximum bet permitted is 10% (min 0.10) of the original/credited bonus amount or 5 (e.g. 5 EUR, 5 GBP, 500 INR (the lower amount applies). Failure to comply with this rule means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings. A bet includes any special bet feature, any gamble function or any other type of wagering activity (regardless of its name).
Please note that for the bonus of 10 GBP that you had, the maximum permitted to bet while this bonus was active was 1 GBP and you were placing bets ranging from 1 GBP - 50 GBP.
As a goodwill gesture, it was decided to process a withdrawal of 250 GBP and the remaining winnings were removed from your account. In the future, you should be aware of the bonus terms and play according to the bonus policy at all times.
https://www.megacasino.com/bonus-policy/
Thank you for understanding,
The MegaCasino Team
Skod casino der aldrig svare i deres…
Skod casino der aldrig svare i deres chat, og er tæt på umulig at få sine penge ud igen
26 janvier 2024
Avis spontané
Réponse de MegaCasino
Hej William,
Vi er kede af at høre, at der er et problem med at foretage en tilbagetrækning.
Når du når vores til vores supportteam, vil nogen altid svare dig. Vi vil gerne hjælpe dig yderligere med dette, så opdater venligst din anmeldelse med dit brugernavn eller send en e-mail til support@megacasino.com, og vi vil med glæde hjælpe dig.
Tak for din forståelse,
MegaCasino-teamet
Try to withdraw is painful
You can only withdraw money once until they approve it…so your withdrawal can still be waiting 60 hours after u ask for it…this simply is not good enough especially if u win and want to withdraw more…
25 janvier 2024
Avis spontané
Réponse de MegaCasino
Hi Terry,
We are sorry you are unhappy with our withdrawal process.
Please note that all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
If during this time you are waiting to withdraw funds, as you can only have one pending withdrawal at one time, there are also various options to restrict your account and prevent you from playing to protect your funds while you wait for them, these can be found in our responsible gaming section. As we are a Safer Gambling Casino, we are obligated to have all these options available for players and these can be placed at any time.
If you would like to discuss your concerns further, please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
It took 27 days to process and complete…
My husband took 27 days to process and complete a withdrawal. 27 days!! He needed to ask Resolver to have answers and help.
Very bad customers support.
27 décembre 2023
Avis spontané
Réponse de MegaCasino
Hi There,
We are sorry to hear that your husband's withdrawal was delayed.
Please ask your husband to contact us directly or please update the review with your husband's username and we will have a member of our support team reach out to them.
Thank you for your understanding,
The MegaCasino Team
Made a £100 deposit didn’t use straight…
Made a £100 deposit didn’t use straight away CD and back to the site a short while later and the deposit had disappeared contacted them through chat sent all proof they asked for no response emailed the so-called support address and still no reply have followed up with a lot more messages as I think it’s disgusting they don’t answer or update they have my money and won’t refund it or acknowledge me even with the proof
User name Hevmad84
15 janvier 2024
Avis spontané
Réponse de MegaCasino
Hi Heather,
We are sorry it appears your deposit disappeared from your account.
We have searched for an account with the username you have provided and have been unable to find one.
We would like to assist you further with this so please join us on Facebook or update the review with the correct username and we will be happy to resolve this.
Thank you for your understanding,
The MegaCasino Team
My views keep disappearing!!
My views keep disappearing!!! I have been waiting a payment for 5 days now and keep getting the same reply that my payment is with payments team ect ect …. Avoid this site !!!
11 janvier 2024
Avis spontané
Réponse de MegaCasino
Hi Daniel,
We are sorry there was a delay with your withdrawal.
Please note that we required the correct IBAN as we were unable to process the withdrawal without it. I see this was processed on 15th January and the funds should now be with you.
Please note that this page is for www.megacasino.com and your account is on www.megacasino.co.uk for which there is a different trustpilot page.
Thank you for your understanding,
The MegaCasino Team
Terrible withdrawal process!
I am waiting on a withdrawal that has been “processing” for 24 hours. I contacted the live chat and received no reply, I emailed them and no reply. Now I’m attempting contact via Facebook.
0/10 - will never use this casino again.
If they manage to rectify what they have done and complete my withdrawal in a timely manner, I will change my review accordingly.
USERNAME: QueenBish
13 janvier 2024
Avis spontané
Réponse de MegaCasino
Hi Jodie,
We are very sorry there has been a delay with your withdrawal.
I have searched for an account with the username provided and have been unable to find one.
We would like to assist you further with this so please can you update the review with your correct username so we are able to reach out to you.
Thanks for understanding,
The MegaCasino Team
Generally
Generally, a good casino, I won several times and there was no problem with withdrawal, apart from a small delay, but it was probably because of the weekend, I think. Anusia323
11 janvier 2024
Avis spontané
Réponse de MegaCasino
Hi There,
Thank you so much for sharing your experience with us!
We hope you will continue to enjoy playing with us and we thank you for your continued support!
The MegaCasino Team
Absolutely shocking
Absolutely shocking. Let me withdraw my first lot of winnings and now I’ve won again it’s not loading the page up what can be done about this I’ve no bonuses active so their shouldn’t be a problem
9 janvier 2024
Avis spontané
Réponse de MegaCasino
Hi Kelly,
We are sorry to hear you are having issues to make a withdrawal.
We would like to look into this further for you so please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you further.
Thank you for your understanding,
The MegaCasino Team
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