Memory Box Avis 3 424

Fast delivery and beautiful frame

I LOVE the frames memorybox sell. I bought a collection gold, antique-looking frames and they were perfect and good quality too. However one frame was missing and 2 months later I am still yet to receive it. Their customer service is shocking - they never reply to emails or webforms, their chat agents go offline when I say ‘hello’ and they only respond to FB messenger when I pretend to be enquiring about buying something… then I get ignored again when I try to ask them for help in sending my missing order. When they finally send it, Royal Mail delivers it to the wrong place (not the fault of MBox, I know) but once again I am reliant on memory-box responding to me and logging the missing delivery with Royal Mail (I’ve had to do the same)… and guess what, I’m being ignored!! Sort it out please Memory-box, I’d happily buy lots more from you but not when you treat your customers like this.

My daughter loved the very ornate frame I bought for her birthday. It arrived in good time but unfortunately it arrived with broken glass! I contacted Memory Box and they got straight on to it and sent out a new pane of glass. Excellent customer service

I've searched high and low for the particular frames, colour and size and then came across memory box. Perfect frames exactly what I've been looking for. They look beautiful and I am so pleased with them.
Easuy to order and quick delivery, also well packed.

Ordered silver frame but arrived gold colour. Spoke to customer service ( Alexandra) not helpful. Requested return label but not provided. So I paid for returns and made the return. Still waiting for money back in my account for the return.

Frame arrived quickly, well packaged and just as I hoped for. Brilliant service, many thanks, happy customer 😊

Easy to use website, product arrived well packaged and quicker than expected and was perfect, in fact better than we thought it would be. Will certainly use Memory Box in the future and will recommend.

Excellent quality product, easy to order and very well packed for a prompt delivery. Good prices.... would use again.

Arrived very promptly, well wrapped
Exactly right for picture

The item whe it arrived was just what I wanted.
It took a while to arrive due to the first one going missing in transit. I had to chase this up. But after a couple of emails to customer services a replacement was sent and arrived swiftly which was good.

Sent twice broke twice, I used to love their frames but you send them with no packing protections there going to break. got a refund and then went Wilko.

Hopefully, next purchase won't come broken.

Item was left by courier in site of public access, I have logged it missing a month ago. Company is now ignoring emails, I have received no refund or replacement product. Extremely poor service

A really nice picture frame, well made, looks smart, arrived promptly and was well packed. Good value for money and looks far more expensive than it cost.

Item was delivered. Ignored several emails. PayPal on the case to get a refund.

Ordered picture frame. Never arrived as company lost the parcel. Memory box gave full refund but needed chasing.
So memeory box did right thing but experience poor and its down to memory box to choose parcel company. Other companies seem to get items to customers.

Order placed on 2nd June, nothing received after one week before I contacted customer service. Fault was blamed on courier and asked for replacement. Had to wait another week and half before order was finally received on 20th June - that's almost 3 weeks since order. Will likely avoid going forward.

Great service great product

Nice frame, delivered in good time.

Very good service 2nd time we have used them ,always wrapped up loads of bubble wrap so no damages ,Will use them again