memorygram.com Avis 107

05/05/25 why do you say this was resolved. It was not resolved. You never repronted and sent after you sent with the wrong name printed. I have screen shots of me trying to resolve. THIS IS THE WORST SERVICE! AND MOST UNTRUTHFUL. YOU NEVER REPLIED TO BBB. First, I paid for copies but when I went to print my book it only had 1 credit. I emailed and had to wait for them to add another. I've been trying to print my book but their site just keeps spinning. I've been emailing and calling for a week but no one has bothered to fix the issue. I'm quite disappointed as this was a gift for my twin granddaughters first birthday. Being a "family" business you would think they would appreciate that.

I paid for a book as a gift and gave it to my father. My father took the time over the past 11 months to write out his story. Their online portal keeps asking us to pay for the book again, even though we have already done so. I have been emailing customer service for a month now, and have not received a solution. Our subscription runs out soon, and we have yet to receive the final book product. I guess they are hoping we'll cave and pay again, but it is not right.

Memorygram is an excellent website and a useful tool for writing a legacy book. However, due to changing personal circumstances, I decided I would request the 7 day refund option and re-subscribe at a later date.
Customer support replied to my request within a few hours and my refund was processed the same day.
Thank you Memorygram.

UPDATE: - After posting my original 1* rating, I am editing my Review. I received a phone call from one of the Founders (Paul) who was able to resolve my problems withing 10 minutes. He provided some addtional information and offered an addtional copy of the book as an apology for the trouble. I appreciate his time and effort and do think this is a wonderful product. The company may need a little additional training for the Customer Service staff, however. Overall, I would recommend this to others and believe my experience was an anomaly.

Edited Original Post - I received this as a Mother's Day gift a few weeks ago. I logged in the first week and devoted over 6 hours over a period of 3 days in writing the first story, then my account disappeared. All of my profile information, the pending questions my children set up for me to respond to and my completed story. I've contacted Customer Service by email 4 different times. The first 2 times I recieved comments saying they were "escalating" or they will provide a "full accounting". They give the impression of being AI generated responses. The next 2 emails have gone unanswered. Multiple calls have reached a busy signal and one went through to a voicemail who is identified as "This Google Subscriber" (not even an identification of the company).

The rest of the Original Review has been removed due to the extraordinary efforts to resolve my issue.

I'm grateful for the modern memorial that Memorygram's medallion provided for my grandmother. The ability to share memories and messages on the linked memorial page is a beautiful way to keep her spirit alive. It's a touching and innovative tribute.

Memorygram's medallions provide a way to create a lasting legacy for our loved ones. The personalized memorial page linked to the medallion is a beautiful space to share memories and messages. It's a comforting and meaningful way to honor their memory.

Their medallions offer a beautiful way to remember our loved ones. The craftsmanship is excellent, and the concept of a linked memorial page is a wonderful way to keep their memory alive. It's a special and modern tribute that I highly recommend.

Memorygram's medallions are an innovative and meaningful way to honor a loved one. The ability to link the medallion to a digital memorial page is a thoughtful touch that allows for a dynamic tribute. I'm impressed with the concept and the quality of the product.

The medallion from memorygram has become a cherished memorial for our family. It's a beautiful and lasting tribute that allows us to keep our loved one's memory close. The QR code feature adds a personal touch that we truly appreciate.

Memorygram offers a unique and personal way to remember our loved ones. The medallion and its linked memorial page provide a space fore shared memories and ongoing tributes. It's a modern and meaningful approach to remembrance.

The team at MemoryGram went above and beyond to support me in creating a beautiful tribute for my grandmother. Their compassion and attention to detail were evident throughout the entire process. They answered all my questions, helped me set up the memorial page, and ensured the medallion was crafted to perfection. I couldn't have asked for a more supportive team during this challenging time.

Creating a memorial with Memorygram's medallion was a heartfelt experience. The medallion is not only beautiful but also serves as a gateway to a personal memorial page, allowing us to share our love and memories with family and friends. It's a wonderful way to honor a loved one.

Their medallions went beyond my expectations. The craftsmanship is superb, and the concept of a digital memorial page is a beautiful way to honor a loved one's legacy. It's a meaningful alternative to traditional memorials that I highly recommend.

Update: Staff has issued me a refund and offered to switch the current membership to a new family member. They were very communicative and wanted to make things right.

Grandmother passed about 1 month into the purchase - we hadn't been able to answer a single question, let alone print any physical copy.

I asked for a refund, if they needed evidence, or anything, and they refused.

I would have figured a company in this "area" would be better suited to dealing with these situations.

Edit: to their response below - I have responded to their emails. They told me it is within their policy to issue a refund in this situation. Yet, they have not issued a refund to me. They want me to change or delete my review - I said, I would consider that if they issued the refund to me.

One of the coolest things I have come across. I signed up with my mother, and it’s been such a great experience going through everything. The whole process has been very easy, and I couldn’t recommend more!

I tried to order the service. It is the only one I found that is located in the US,and I liked their offerings. But I had trouble with the final step. I emailed and got an answer, but still couldn't get it to work.

I emailed them later outlining the problem and asked for a refund.
I promptly received an apology and refund. I was so impressed with their quick action.
I will definitely use this company again.

Update after printing the book (October 2025):
I’ve decided to change my review to 1 star, in the hope that it helps others considering this product. I still think the concept behind Memorygeam is truly wonderful — the idea of capturing family stories and memories in a printed book is so meaningful. However, the current user experience makes it very difficult to achieve the high-quality result I was hoping for.

The website, though undergoing some updates, remains slow and not very intuitive to use. The process of creating and printing the book is unfortunately frustrating and leaves a lot to be desired. If you’re very comfortable with technology and willing to spend quite a bit of time checking and adjusting every detail, you might still be able to get a nice finished product. But for most users, the experience will likely be challenging and time-consuming.

About my book:
I do acknowledge that I missed some mistakes during my initial editing and ordering process using the provided PDF preview. That said, I also expected that overlooking a few small details wouldn’t result in such significant layout problems or poor print outcomes, especially since the editing tools are fairly limited. I think it’s a poor user experience that issues like overlapping text, cut-off captions, or photos running off the page are even possible. It would be a big improvement if the system simply prevented those types of errors automatically, rather than placing the full responsibility on customers to detect and correct them.

Initial review:
The idea of Memorygeam is truly amazing. I love receiving written stories from my parents. However, the user experience of this product is not great. I have provided my feedback to the company and they have been very responsive and explained that there are many great improvements being worked on. I'm really looking forward to benefiting from these improvements as I think this will improve the value for money spent. I also appreciated the prompt response and dedication to improvement. I am changing my review from 1 star to 3 and hope to increase it in the near future.

My wife and I each received a Memory Gram from our grandchildren this past Christmas. It has been a wonderful experience to recall significant times in our lives to share with the family. I may be writing too much as I understand there is a limit of 450 pages. I am not sure how to judge how many questions I can answer. The option of adding four photos per story is also a great idea. The questions do not have to be mine. If I prefer a different question or story, I am free to be creative. I can’t wait to see my copy next Christmas!

The book looks great however there are several blank pages throughout the book , not sure why but not a big deal!
Deducting a star only because it was a little frustrating to have to go back to the home page to edit each individual page and make changes (when final editing took place) …. each time I left, I lost all of the edits I made on the outer cover of the book and I would have to redo the title of the book, the picture, etc. each time I had to edit mistakes which was probably 15-20 times 😞…. it also would’ve been nice to actually flip the pages and see how the pages would look in the book. I would’ve done things a little differently if I could’ve seen how it would look in the printed book but it doesn’t allow you to do that on the website.

Memorygram has allowed me and my 89.5 year young dad to write his memoir at his pace! My dad is enjoying writing his book (something he's always wanted to do) with his oldest daughter and son. We have had a few setbacks with illness, losses, and Covid as some others have too. I like that there has been no pressure to finish our book by a certain time!!! My dad has needed more time. He has Dementia now and some days he just isn't ready to think about the past. I really like that there is NO pressure to finish by a certain date. Dad and I will complete his book in 2024 before his 90th birthday!