Excellent service in resetting my account via the chat option. After 2cfailed attempts speaking on phone the young lady had it sorted in 15 mins
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Lisez les avis des autres
I asked them to change my marriage status several times over a period of a few years. It hasn't happened yet. When I get the pension statement from Mercer, my marriage status remains incorrect. There... Voir plus
L'entreprise a répondu
In the main I love Mercer Money. But I do have a lot of account disconnections. I do then have inability to reconnect so have to archive them and start again, losing my history in the process. Addi... Voir plus
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New to Mercer Money following a transfer of pension administration. Really easy to create my account, comms have been good, the portal functionality and tools look great and I have been able to get pr... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Mercer Master Trust is a leading UK pension scheme which helps thousands of savers better plan for their futures. The Mercer Master Trust gives members access to Mercer Money, an online pension and financial platform management platform. Available through a website or an App, it allows you to connect of all your pensions and other finances in one place.
Coordonnées de contact
Royaume-Uni
- money@mercer.com
- mercermoney.com
4,1
Bien
39 avis
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Quick response
Quick response, great service, solved problem and answered questions perfectly. Thank you
21 octobre 2025
Avis spontané
Réponse de Mercer Master Trust
Hi Peter,
Thank you for sharing your feedback on the Mercer Master Trust. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
In the main I love Mercer Money.
In the main I love Mercer Money.
But I do have a lot of account disconnections. I do then have inability to reconnect so have to archive them and start again, losing my history in the process. Additionally, I have the need to contact helpdesk 'a lot' to keep the account running. It seems to be getting worse, not better. I do hope it's something the company can get a grip on. Otherwise - I love this app....!
23 septembre 2025
Avis spontané
Réponse de Mercer Master Trust
Hi Patrick,
Thank you for sharing your feedback on the Mercer Master Trust. Whilst we are glad to hear you've had a positive experience with using Mercer Money. We would like to discuss the issues regarding your account connections. Please contact us on money@mercer.com and a member of our team will get back to you.
Regards,
Mercer Master Trust
I had no problems accessing my pension…
I had no problems accessing my pension pot. when I had prob with the site, the web chat person, was so helpful in fixing it. the follow up call I had about accessing pension was great. Speedy emails, all done very quickly. Unlike Lifesight, whove messed about from beginning to end. still waiting to hear from them.
28 août 2025
Avis spontané
Réponse de Mercer Master Trust
Hi Louise,
Thank you for sharing your feedback on the Mercer Master Trust. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
The rock bottom benchmark
I have a workplace pension invested with Scottish Widows but managed by Mercer Master Trust and it's been a nightmare from start to finish and I wish my employer had chosen anyone else.
The app is awful in the sense that are too many parts to it. On a daily basis I'm asked to verify transaction categories that I don't understand, it's a clunky interface, and I can't actually manage my pension in it, I need to go to Scottish Widows for that.
The worst part for me, is that I'm trying to transfer out of it into my current workplace pension and they've been impossible to deal with. I've completed and signed forms that ask the same thing over and over again yet I haven't made any progress at all. I'm a data protection advisor, so I understand the need to ensure privacy is protected and that fraud isn't taking place, but the steps taken have been so inefficient it's almost as if it's deliberately difficult to discourage me from moving my money.
2 stars because the investments haven't performed badly.
This is a benchmark that all managed workplace pensions should use to do better than.
23 août 2025
Avis spontané
Réponse de Mercer Master Trust
Hi Tony,
Thank you for sharing your feedback on the Mercer Master Trust. We need further details in order for us to investigate, please contact us on money@mercer.com and a member of our team will get back to you.
Regards,
Mercer Master Trust
Company pension scheme,poor so not…
Company pension scheme,poor so not really choice. The App is terrible and the chat to an advisor ( chat it) is absolutely terrible as well. Take so long to reply to anything and when you get emails it’s oh we’re sorry but who gives a toss attitude.
15 juillet 2025
Avis spontané
Réponse de Mercer Master Trust
Hi Dusty,
Thank you for sharing your feedback on the Mercer Master Trust. We need further details in order for us to investigate, please contact us on money@mercer.com and a member of our team will get back to you.
Regards,
Mercer Master Trust
Customer service
From the 1st call nothing but valuable advice and I was taken through my options in detail and after explaining my reasons everyone was so helpful and subsequently so
16 juillet 2025
Avis spontané
Réponse de Mercer Master Trust
Hi Thomas,
Thank you for sharing your feedback on the Mercer Master Trust. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
Réponse de Mercer Master Trust
Hi Sanju,
Thank you for taking the time to leave a review regarding Mercer Money! If you ever need any further assistance, please get back in touch.
Excellent service
Excellent service, all issues resolved by a professional team, promptly and to my total satisfaction *****
5 juin 2025
Avis spontané
Réponse de Mercer Master Trust
Hi Customer,
We are glad that you had a great experience contacting our Mercer Money Team. We look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
Easy to use app
Easy to use app. Quick assistant on the chat facility. Friendly and fluent, easy to understand.
9 mai 2025
Avis spontané
Réponse de Mercer Master Trust
Hi Kenneth,
Thank you for taking the time to share a review on your experience with the Mercer Money app. We look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
App has excellent functionality
The App has excellent functionality to capture all your financial information, regardless if it’s held directly with Mercer. I use the app frequently to track pension and other product performance. It has suffered from some connection availability issues, however this isn’t in Mercer’s direct control. Any issues have been responded to very efficiently by their Customer Success team (big thanks to Stephen). Would certainly recommend.
7 mars 2025
Avis spontané
Réponse de Mercer Master Trust
Hi SMcG,
Thank you for taking the time to leave a review regarding the Mercer Master Trust. We are happy to hear you enjoy using the Mercer Money app! If you ever need any further assistance, please get back in touch.
Regards,
Mercer Master Trust Team
Using the Mercer app is so easy
Using the Mercer app is so easy. Used the chat for advice on how to do something extra, quick and efficient.
All yr info in one place
19 février 2025
Avis spontané
Réponse de Mercer Master Trust
Hi Carol,
Thank you for sharing your feedback on the Mercer Master Trust. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
Great chat service on their website…
Great chat service on their website which was very responsive and helpful. Highly recommended
7 février 2025
Avis spontané
Réponse de Mercer Master Trust
Hi Paul,
Thank you for sharing your feedback on the Mercer Master Trust. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
It is very easy to do what you want and…
It is very easy to do what you want and perhaps user friendly.
24 janvier 2025
Avis spontané
Réponse de Mercer Master Trust
Thank you for sharing your feedback on the Mercer Master Trust. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
Fast and accurate response with an…
Fast and accurate response with an issue I had setting up my account on the iOS app. Many thanks.
17 janvier 2025
Avis spontané
Réponse de Mercer Master Trust
Hi Nick,
Thank you for sharing your feedback on the Mercer Master Trust. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
Really good customer service
Really good customer service, great app for your smartphone, all around good experience.
10 janvier 2025
Avis spontané
Réponse de Mercer Master Trust
Hi Konrad,
Thank you for sharing your feedback on the Mercer Master Trust. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
I had 11k in my employer RWE pension in…
I had 11k in my employer RWE pension in 2021 somehow it ended up under the Mercer investments and is now worth 8.5k in 2025…….
10 janvier 2025
Avis spontané
Réponse de Mercer Master Trust
Thank you for sharing your feedback on the Mercer Master Trust. We are aware of your query and a member of our team is investigating. We will contact you in due course.
Far too slow in responding to actions
Far too slow in releasing MY AVC savings 5 or 20 days standard turnaround for every action you need to take and it seems to take exactly the specified time every time. Very dissatisfied with your ability to respond. I expect you to be proactively managing Scottish widows on my behalf not just issuing an apology - job done
20 décembre 2024
Avis spontané
Réponse de Mercer Master Trust
Hi,
Thank you for sharing your feedback on the Mercer Master Trust. We need further details in order for us to investigate, please contact us on money@mercer.com and a member of our team will get back to you.
Regards,
Mercer Master Trust
Very efficient online customer service…
Very efficient online customer service and access to the account.
2 décembre 2024
Avis spontané
Réponse de Mercer Master Trust
Hi David,
Thank you for sharing your feedback on the Mercer Master Trust. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
Easy to use and free through work
I was looking for an App that allowed me to link everything up in one place and discovered that I got this free through work. It's surprisingly easy to use. I hope they don't take it away if I leave
4 avril 2024
Avis spontané
Réponse de Mercer Master Trust
Hi Mr James,
Thank you for sharing your feedback on the Mercer Master Trust. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
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