The shop manager Lorraine was very kind and helpful. She is very good at her job estimating sizes and knowing what the children needs. Absolutely brilliant
L'entreprise a répondu
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Lisez les avis des autres
My son starts at school next week. Amy was fantastic today. Extremely knowledgable about the products/school requirements and (importantly for us) really showed an understanding of the stress of start... Voir plus
L'entreprise a répondu
visited the Chatham store today, was welcomed by a lovely lady called Bal. she was very attentive, went above and beyond to help me find the correct uniform for my son. She’s an Absolute credit to... Voir plus
L'entreprise a répondu
Today was our first visit to the shop to look at secondary school uniform. Carlo was SO helpful and happy for my daughter to try on whatever she needed to. There was no pressure to buy! Carlo was bril... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements pour enfants
- Magasin de vêtements
- Magasin de fournitures scolaires
- Magasin d'uniformes
Écrit par l'entreprise
At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
Coordonnées de contact
Royaume-Uni
- 0161 476 7216
- web@monkhouse.com
- monkhouse.com
4,6
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse : monkhouse.com
Good morning,
We're delighted to hear that you found the service helpful, polite, and quick. Simran will be so pleased to receive your lovely feedback.
Kind regards,
The Monkhouse Team
5 star service from Christine
I’m starting high school in September and I’m very excited. I went in without an appointment into your Altrincham store , and Christine looked after me and helped me pick out the uniform I needed.Even though the shop was about to close she gave me VIP treatment, went back and forth to the stockroom so I could try different sizes until she was happy that I had the right size and made me feel very special so I wanted to write to you to tell you how amazing she was .signed Lola 11 years old
15 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you so much for your lovely message. We're so happy to hear that you're excited to start high school.
It’s wonderful to know that Christine made your visit to our Altrincham store so special. She will be absolutely thrilled to hear your kind words. We're very proud to have team members like her who go above and beyond to help our customers feel comfortable and confident.
Wishing you all the best as you begin your high school journey.
Kind regards,
The Monkhouse Team
Excellent Customer Service
An exceptional branch to purchase school uniforms! We were served by Simran in Dockside Chatham branch in Medway. We were blown away by her professionalism and excellent customer service. We highly recommend.
15 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you so much for your wonderful feedback. We're thrilled to hear you had such a positive experience at our Dockside Chatham branch. Simran will be delighted to know her professionalism and customer service made such a great impression. We truly appreciate your recommendation.
Kind regards,
The Monkhouse Team
Amazing service
Amazing service. Booked an appointment and was seen on time. Assisted by the lovely Simran who was very helpful. Thank you.
15 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your kind words and lovely feedback. We're so pleased to hear you had a great experience and that Simran was able to assist you so well. We’ll be sure to pass on your appreciation to her.
Kind regards,
The Monkhouse Team
Honor - Altrincham branch
We were served by Honor at Altrincham branch. She is friendly, polite, helpful and knowledgeable. Made my shopping much more easier. Beside, other staff in this store are great too.
11 août 2025
Réponse : monkhouse.com
Good morning,
Thank you for your lovely feedback. We're so pleased to hear that Honor at our Altrincham branch provided such friendly, polite, and knowledgeable service, it’s great to know she made your shopping experience easier. We're also delighted to hear that the rest of the team made a positive impression too.
Kind regards,
The Monkhouse Team
Lovely staff
Prompt response and lovely staff
Charlie was very good to us
Excellent customer service
14 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your wonderful feedback. We're so pleased to hear you received a prompt response and experienced excellent customer service. It's great to know that Charlie took such good care of you.
Kind regards,
The Monkhouse Team
It was a good service and Simran was…
It was a good service and Simran was very helpful with getting our uniform
14 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your lovely feedback. We're pleased to hear you received good service and that Simran was so helpful in assisting with your uniform. We'll be sure to pass on your kind words.
Kind regards,
The Monkhouse Team
Friendly and helpful staff
Friendly and helpful staff .
Thanks a lot Lucca.
13 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your kind feedback. We're delighted to hear you found our staff friendly and helpful. A special thanks to Lucca for making your experience a positive one.
Kind regards,
The Monkhouse Team
Réponse : monkhouse.com
Good morning,
Thank you for your positive feedback. We're glad to hear you received good service and that Lysca was able to assist you today.
Kind regards,
The Monkhouse Team
Réponse : monkhouse.com
Good morning,
Thank you for your 5-star rating and kind words. We're so pleased to hear that Amy was incredibly helpful and patient, it's wonderful to know you received brilliant service.
Kind regards,
The Monkhouse Team
Quick and easy!
A very friendly and efficient young lady named Arwa made the experience very pleasant and enjoyable. Would definitely recommend.
13 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that Arwa made your visit so pleasant and enjoyable. We truly appreciate your recommendation.
Kind regards,
The Monkhouse Team
Great Service
My daughter is starting year 7.
A young lady named Amelie helped us out, she was amazing, patient and very knowledgeable about everything we needed in store.
She made our trip super easy
Thank you Amelie😃
13 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for sharing your experience with us. We're so pleased to hear that Amelie was able to support you and your daughter so well as she prepares for Year 7.
Wishing your daughter all the best as she starts this exciting new chapter.
Kind regards,
The Monkhouse Team
Efficient service
Efficient service, had exactly what we needed. Jasmine gave good advice on sizing with room to grow into.
12 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your kind feedback. We're glad to hear you received efficient service and found exactly what you needed. It's great to know that Jasmine's advice on sizing was helpful, we'll make sure to pass on your appreciation.
Kind regards,
The Monkhouse Team
Aami was really helpful
Aami was really helpful. Got everything we needed really quickly.
12 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your feedback. We're so pleased to hear that Aami was helpful and got everything sorted quickly for you. We'll be sure to pass on your kind words.
Kind regards,
The Monkhouse Team
Visted the Stockport store this morning…
Visted the Stockport store this morning and Alexandra could not of been more helpful. Thank you soo much you made it so easy and stress free for me.
12 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you so much for your lovely feedback. We're thrilled to hear that Alexandra was able to make your visit to our Stockport store easy and stress-free. We'll be sure to pass on your kind words.
Kind regards,
The Monkhouse Team
Marvellous Madison at Monkhouse
We visited the Maidstone shop in Newnham Court early August without an appointment and were greeted quickly, shown to the correct uniform and guided through what was optional for my son's new school and what items were compulsory. Madison was extremely helpful, firstly guessing the correct sizes based on my son's build which is a gift in itself and saved us a lot of time trying several sizes on. Madison reminded us of mouth guard, scientific calculator, and an extra tie, all of the things I'd thought I'd remember to purchase but hadn't. The shop itself was extremely tidy, the assistants were quick to help any new customers. A very well oiled machine. Madison made what could have been a stressful experience with two younger children in tow a very quick and easy one. Highly recommend Newnham Court's Monkhouse
2 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you so much for your thoughtful and detailed feedback. We're delighted to hear that your visit to our Maidstone store at Newnham Court was such a positive experience.
It’s wonderful to know that Madison was able to assist you so thoroughly. We’ll be sure to pass on your kind words to Madison and the rest of the team, they’ll be thrilled to hear how much their efforts meant to you.
Kind regards,
The Monkhouse Team
My experience at Monkhouse today.
My experience at the Monkhouse in Yate today was exciting and memorable. I got what I was looking for with the help of a young and professionally thorough lady- Dawn (with pink hair). She was proactive in knowing what I was looking for.
11 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for taking the time to leave a 5-star review. We’re grateful for your support and thrilled to hear you had a positive experience.
Kind Regards,
The Monkhouse Team
Very hot ridiculously small lack of stock
Very hot, ridiculously small no stock in! Lady who served us was lovely but considering school has their own school shop for the last 2 years this was HELL!!!!
11 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for taking the time to share your feedback. We're really sorry to hear that your visit was uncomfortable and that stock availability didn’t meet expectations, we understand how frustrating that can be.
That said, we’re glad to hear the team member who assisted you provided a positive experience.
Kind regards,
The Monkhouse Team
Visited the Chatham store
Visited the Chatham store. Gill was amazing with her customer service; patience, advice and support. Truly loved the experience.
11 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your wonderful feedback. We’re so pleased to hear that Gill at our Chatham store provided such excellent service. Her patience, advice, and support clearly made a positive impact, and we’ll be sure to share your kind words with her.
Kind regards,
The Monkhouse Team
Tegan in Cheltenham was really helpful…
Tegan in Cheltenham was really helpful despite not having the uniform in stock. Made it easy for us!
11 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your lovely feedback. We're glad to hear that Tegan in our Cheltenham store was so helpful, even though the uniform wasn’t in stock. It’s great to know she still made the experience easy for you.
Kind regards,
The Monkhouse Team
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