almost a month and haven't received my order said. It was gonna be dispatched in one day, doing a charge back on my credit card as they are not replying to emails, do not buy from them as there is no... Voir plus
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Lisez les avis des autres
Purchased a top handle bag in August '19, broke in May '20 and couldn't be repaired (I wonder if it's a design fault) and the replacement bag was sent to the wrong address in June. No communication vi... Voir plus
I love Mon Purse. Unfortunately I have been waiting for a $140 refund for the last 3 months. I’m finding it difficult to get anyone to respond to emails or follow up where it’s at. Ive noticed all the... Voir plus
Just to add to everyone else’s reviews.. an absolute scam. I ordered in October when they advised it would be an additional 3-5 business days for processing during Covid.. fair enough. However, they h... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Customise & personalise European leather bags & lifestyle accessories. Monogram pouches, wallets, phone cases, tech & travel or design your own bag.
Coordonnées de contact
Australie
- support@monpurse.com
- monpurse.com
1,4
Mauvais
438 avis
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Les gens ont aussi consulté
Great service and received exactly what…
Great service and received exactly what i ordered, perfect gift :)
2 juin 2020
Avis spontané
The product was beautiful
The product was beautiful! Delivery took a while longer than expected, however we understand that might be due to the current environment.
2 juin 2020
Avis spontané
Réponse de Mon Purse
Hi Anon,
Thanks so much for letting us know.
Unfortunately I am unable to find anything in our Customer Service database under the reference number you have provided.
Have you tried reaching out to our team?
Please let us know the specifics of the issue with your order.
We'd love the opportunity to rectify this for you.
Kind Regards,
The monogramming has already come off…
The monogramming has already come off the item.
2 juin 2020
Avis spontané
Friendly and helpful staff
1 juin 2020
Avis spontané
Last purchase was in december and we…
Last purchase was in december and we got this email now? 6 months later? We ended up returning what we bought about 3 days later because it was poor quality and broke before we could gift it.
1 juin 2020
Avis spontané
Loved my delivery!
Parcel came well wrapped to withstand the delivery process. Delivery was quick as well.
1 juin 2020
Avis spontané
Staff were extremely helpful and it’s the perfect gift option!
Staff were extremely helpful and friendly. The convenience of a store at Doncaster ( or maybe eastland one day?) was appreciated and made it an easy choice as this was my second purchase from this outlet.
I buy Mon purse monogramed purses and satchels as a preferred option for special or office gifts.
1 juin 2020
Avis spontané
We have always been delighted with our…
We have always been delighted with our Mon Purse purchases. Excellent service & quality - thank you.
1 juin 2020
Avis spontané
Very convenient little wallet
1 juin 2020
Avis spontané
Love my Mon Purse wallet
Love my Mon Purse wallet. Arrived exactly as expected and has room for everything. Felt nervous about ordering something custom but it was perfect on arrival. And the leather is so buttery soft. Could not be happier
1 juin 2020
Avis spontané
I was a dedicated consumer of Mon Purse…
I was a dedicated consumer of Mon Purse and recommended them to a lot of friends. I had a horrible experience during COVID. Poor communication. I understand that orders would be delayed and just wanted communication from them. At one point they asked me to contact Australian Post myself, and I did, but did not have the answers they needed about the shipment. More importantly, Mon Purse turned of comments on IG post. Why? Afraid of negative comments? That was the only way we could get them to respond. So forget it, unfollowed and will not buy anymore.
1 juin 2020
Avis spontané
Great selection
I love the Monpurse range of products and colours. Simple yet stylish!
1 juin 2020
Avis spontané
First and last time I ever buy from…
First and last time I ever buy from this business. There is something seriously wrong with your customer service.
Very disappointed
1 juin 2020
Avis spontané
worst customer service received
worst customer service received
will never buy from again
1 juin 2020
Avis spontané
I love Mon purse products and were sad…
I love Mon purse products and were sad to see them leave Perth, WA. The online service is fabulous, even if I was initially a little sceptical because the price was in US dollar and it was the Australia site. 🤔
Needn’t have worried my bag arrived in good time, good order very well package. Very happy 😊
1 juin 2020
Avis spontané
Waited over 3 months for my last…
Waited over 3 months for my last product and had tried contacting them via email and phone for those 3 months and had anyone get back to me...
1 juin 2020
Avis spontané
Didn’t got my order never has been sent…
Didn’t got my order never has been sent and customer service was not able to refund me or resend it ! Very disappointed .
1 juin 2020
Avis spontané
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