almost a month and haven't received my order said. It was gonna be dispatched in one day, doing a charge back on my credit card as they are not replying to emails, do not buy from them as there is no... Voir plus
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Lisez les avis des autres
Purchased a top handle bag in August '19, broke in May '20 and couldn't be repaired (I wonder if it's a design fault) and the replacement bag was sent to the wrong address in June. No communication vi... Voir plus
I love Mon Purse. Unfortunately I have been waiting for a $140 refund for the last 3 months. I’m finding it difficult to get anyone to respond to emails or follow up where it’s at. Ive noticed all the... Voir plus
Just to add to everyone else’s reviews.. an absolute scam. I ordered in October when they advised it would be an additional 3-5 business days for processing during Covid.. fair enough. However, they h... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Customise & personalise European leather bags & lifestyle accessories. Monogram pouches, wallets, phone cases, tech & travel or design your own bag.
Coordonnées de contact
Australie
- support@monpurse.com
- monpurse.com
1,4
Mauvais
438 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Les gens ont aussi consulté
Quick delivery & quality product!!
Quick delivery & quality product!!! Great gift idea!!!!
8 juin 2020
Avis spontané
So happy with purchase
Fast delivery and exactly like picture.
Very happy with it. Will order again for sure.
8 juin 2020
Avis spontané
Ordering could be improved.
Every time I pressed complete transaction it came up with 'Error'. I did this twice and on the third time I changed the monogram colour which made it go through. If it showed why there was an error it would have been a lot faster process and less stressful as I checked my bank and both errors still went through as pending.
8 juin 2020
Avis spontané
Excellent customer service and high…
Excellent customer service and high quality product
8 juin 2020
Avis spontané
Great product, mediocre experience.
Great product, but I had the wrong item sent out twice before I got what I actually ordered and paid for.
Customer service was really good the first time although the replacement item that was sent was also incorrect. I contacted customer service (twice) about the wrong replacement item, but got no response and had to reach out on social media before I got a resolution. After this though I finally got the item I ordered.
I purchased during the height of the pandemic, so delays were expected; but the incorrect item being sent out twice before getting my order right, was pretty disappointing.
Interestingly I’ve since heard similar experiences from others who’ve purchased from Mon Purse. I do love the phone case though and overall customer service was helpful. Just took a while to get a simple order right.
8 juin 2020
Avis spontané
Order took so long with no update
Order took so long with no update. Never reply to customer emails. Very bad online experience. Would never buy from online store ever again.
8 juin 2020
Avis spontané
Love the quality & size of this wallet!
Love the quality & size of this wallet! It can also be carried instead of a small bag. The colour & selection available to personalise a name is complimentary.
8 juin 2020
Avis spontané
Super unhelpful customer service team.
8 juin 2020
Avis spontané
Love my little card wallet
Love my little card wallet. Matches my phone cover.
8 juin 2020
Avis spontané
Honestly item arrived 3 months late.....terrible service
Honestly item arrived 3 months late after aid asked for a refund. Ordered December arrived March.......will never use again
8 juin 2020
Avis spontané
Very good service
8 juin 2020
Avis spontané
The assistant was very helpful and very…
The assistant was very helpful and very pleasant.I bought the labels way back in Mid-February in a Melbourne shop.
8 juin 2020
Avis spontané
Doncaster staff are lovely
Staff at Doncaster were really friendly and helpful. Helped me pick the right gifts for my sister and she loved them!! Thank you!!
8 juin 2020
Avis spontané
Great product and customer service
8 juin 2020
Avis spontané
Beautiful timeless quality
I purchased two luggage tags, a passport wallet and a document holder as gifts. The leather quality, design and finish make these lasting items. I had each item monogrammed with the allowable three initials only. The only thing I would have preferred is have the full name monogrammed .
8 juin 2020
Avis spontané
I was unsatisfied with my product and the customer service of monpurse
I was unsatisfied with my product as the monogram wasn’t placed in the correct position as shown on the website. It was placed basically halfway between the edge and the middle of the cardholder which looked terrible. I emailed monpurse and they didn’t reply to me. I emailed them with a follow up email to remind them to contact me re. my issue but they also failed to reply. I am extremely disappointed with the customer service.
8 juin 2020
Avis spontané
Cheap and nasty but comes with a big…
Cheap and nasty but comes with a big price tag. Awful customer service, claims their products are made quality materials but it’s clear they are made down a alley in Vietnam. Will never buy here again
8 juin 2020
Avis spontané
Love My Monpurse
Love Mon purse for their products, service and after sales. Smooth transaction and great quality products
8 juin 2020
Avis spontané
Good quality phone case!
Classic-looking leather for my iphone case.
Delivery was fast, will definitely buy from you again!
8 juin 2020
Avis spontané
The product is really high quality and…
The product is really high quality and has luxe appeal. The website was great and easy to view all their gorgeous products.
8 juin 2020
Avis spontané
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