Monster Reservations Group Avis 3 919

Victor Hinds was patient & understanding trying to find my family & I the perfect vacation spot. Thanks Victor!

Stephanie Bragg Was very professional and helped me with my vacation to Cancun. 🏝️

I have several trips with Monster and have asked for an email listing all (17-18??) trips I have but haven’t received anything yet with 3 such requests. However, I had to change travel dates and location on an upcoming trip and Cristhian Barahona was very patient and helpful with this. Hope I get my email showing me all that I have on record.

Nicole was very helpful! Thank you for customer service! Nice lady and excellent customer service. Thank you form lucky

Alexis Ryals provided me excellent customer service today.

Alexis Ryalswas amazing and very informative! Very patient and understanding of our hectic schedule to find a perfect date for our trip! Highly recommend

The room was clean and staff were welcoming. However, the room faced a wall and while we had a balcony it was on the same level as ductwork feeding the ballroom or hallway below. Seemed like a room of last resort, when I don’t think the hotel was anywhere near full. I guess we got what we paid for.

I didn’t join Monster to have a good booking experience. I joined to get a nice room at a great price.

This was our first experience so the bar is low. we will see where it goes

Absolutely do not book with them , the moment I purchased my package I was immediately being being upselled other packages rather than the one I purchased . Before buying this package, I made sure to the fine print And it said nothing about no refunds So I was pleased to actually buy the package once I actually tried to book if someone instead of trying to book the actual package, they were trying to sell me even more packages or other packages that can’t Compare to what I purchase I could do not with that first day of me purchasing a package I spoke to at least five different people The fifth one being the higher up and when I tell you, this man is absolutely rude and disgusting I kept telling him that the only package of the one that I purchased, and he kept trying to push on even more even going as far as trying to give a discount in order for me to purchase the package instead of focusing on the one that I already purchased once I told him no, and I was still trying to book the actual package that I purchased. I got hung up on. I got hung up on at least five times that day so I said you know what I’m going to request a refund. Everyone here is absolutely disgusting and it’s just trying to sell me even more things that I did not request for. I made the purchase April 30, 2026. I called today Wednesday may 6 to get a refund I was ignored on the phone and the guy the. Tried to tell me I never spoke to anyone literally trying to call me crazy 🤦🏾‍♀️ I have literal call logs and emails . Once I said I want a refund all of a sudden there is not refund how ironic huh ? Then literally after saying that tryed to still sell me the package and more 🤣 this is absolutely crazy I just told the guy I’ll be calling my bank you guys a scam I hung up and started getting calls back soo if you are thinking of booking pleaseeeee don’t this was supposed to be a trip to Cancun for my 28th birthday Sept 9 I am absolutely disgusted and disappointed I fell for this scam no one has customer service they will talk to nice but once you say your not interested in what they are trying to upsell you they hang up … doooooo not book

Mark Menovich answered my call regarding an additional charge that was shown on my account from my reservation. I had made the day earlier. He promptly removed the additional charge and was very courteous, polite, and a pleasure to talk with. Great customer service.

Tyler Brooks was very helpful with information

I would like to say thank you for great customer service. Sabrina assisted me today. She was pleasant and easy to talk with, and assisted me with what I needed to do. Thank you!

Christian was fabulous. This experience was horrible until I got him on the line. He was very courteous and efficient.

Customer service very helpful and great about answering questions. I spoke with Everett Wright and wanted to speak with him in the future being that he was helpful plus patient with me in the process. I haven’t actually booked yet, but hopefully booking a trip will be met with such ease as well

Jennifer was so helpful. Thank you!

Jenna Melendez's customer service is exceptional. She was patient and very helpful. She avoided my cancellation of an upcoming trip.

Rolanda was a rock star in talking us through some circumstances that we thought were going to be a huge issue. So glad she handled our call. The trip was excellent and we thoroughly enjoyed our stay in Anaheim, CA. She is an outstanding asset to the company.

Kyleigh Gross was my representative, and she did a fantastic job !!!

Ashley Saintigene is the best. She took care of me and all my past trips. She opened them up and made them not expire. We laughed and enjoyed conversation as she talked over all my bookings and added 2 extra. She will be my go to when I do my future bookings.

Malik C was my representative. Helpful and straightforward on seeing my booking request and finalizing it over the phone. Wasn't aware it wasn't fully booked until the call but Malik helped me out. They also pushed a reservation protection package that I declined. Confirmed CC info, dates, location, and expected fees at our booking.

Andrew was very helpful. He addressed all of my questions and concerns. Haven't taken my first trip yet but it's booked!