Monster Reservations Group Avis 3 919

Say, "No!" Hang up. These are the last people you EVER want to deal with. You'll pay the $1000. Then in a few weeks they will call back to "upgrade" you ... for yet another $1000. You do that. And then in a few weeks they will call back and want to further "upgrade" your package. Then you will start getting charges on your credit card for things you never authorized. Or, at least you didn't REALIZE that you authorized it.

Cristhian Barahona did a great job trying to help me find a vacation spot!

I had an outstanding experience with Ashley Graham, and I truly cannot thank her enough. After spending two frustrating days dealing with other agents who refused to assist with my issue involving Monster, Ashley stepped in and completely turned things around.

Because of the delays, I ended up having to book flights later than planned, which made them more expensive—but Ashley handled my situation with professionalism, urgency, and genuine care. She listened, took ownership, and resolved what no one else would.

Ashley, your dedication to providing excellent service truly shows. You went above and beyond, and it did not go unnoticed. You are exactly what customer service should be—efficient, empathetic, and solution-driven.

Thank you again for your incredible support!

— Deborah Grey

Monster Reservations Group, LLC is unfortunately living up to its name — my experience with them has been nothing short of a nightmare. The representatives were not upfront or transparent about the true costs and requirements of the trip. They provided limited information at the beginning just to secure a commitment, only to reveal additional charges after receiving the first payment. This pattern felt deceptive and misleading. I would strongly caution others to be extremely careful when dealing with this company.

This is my second bad review - Booksi did call to try and get me to change my review but when I said I paid about $1000 in packages thinking that is all i would have to spend and then after I declined the $20000 timeshare package my availability of places to stay was supposed to open up. Well it never did and then if it did I would have to spend another $1400 - I can get airbnbs cheaper and less headache.

AVOID THIS COMPANY AT ALL COSTS! This company uses fraudulent practices to trick you into thinking you are getting a great vacation package and you aren't. You have to go to a 2 hour timeshare meeting. (Which i was aware of) BUT claim that you pay extra when in fact ypu do not receive all inclusive according to their small print. They show you a beautiful resort which they give you the worst room category, several items such as mini bar and rrom service are not included. Oh, they will not give you a refund EVER! There is so many videos on YouTube of their shady buisness practices. I should have done my research before ever giving them one penny. It's less than 24 hours and I am entitled to a refund by law! I hope nobody else makes this same mistake.

Received a free 8 day 7 night trip because I caught a sales rep overexaggerating (lying) let's say when I booked a trip a year ago. The manager provided me with this complimentary freebie to make up for the headaches. Now I call to book and a resort they offer me requires a Time Share presentation although my free offer is presentation free. If I don't do the time share viewing, then its $600 + more. So in reality they only want you to go to the timeshare places and the letters are a complete scam. Manager stated they have different allocated slots which is quite obvious that if you want a non-timeshare go elsewhere.

Jenna Melendez had great customer service skills and very helpful.

Mark Markovich let me know what was available and when was the best time to take a vacation. He answered all my questions. And will be sending a few travel vouchers. Thank you

Stephani Bragg with Monster reservations was very delightful to speak with, very quick with a response and an answer to my question. Thank you Stephanie

I spoke with Ethan he was very pleasant to talk with he answered all my questions. He was very good to work with his customer service was very great.

Kyleigh Gross was very helpful. She did an amazing Job.

Jenna Melendez was great to work with as she answered all of my questions regarding my package. I appreciated her patience and pleasant energy!

She was great!

Summer was great she answered all my questions about our vacation. Looking forward to our stay. Thank you again Summer.

Salone was AWESOME! Super helpful and tried hard to help us with a short-notice trip. The staff have always been so nice to talk to...our only trick is that we still haven't been able to book a vacation from our package due to the availability of rooms.

Katie P. gave me the most amazing experience with my reservation as she displayed an impeccable service and patience. I look forward to another opportunity to share my experience.

Alajah Thornton very helpful and patient and explained everything very well!

Colleen was great with helping us book. Their white glove service everyone include that in their booking!

Lisa was incredibly helpful and professional. She was expeditious in getting my travels plans secured.