Monster Reservations Group Avis 3 919

Tyler Brooks was very helpful in explaining the cruise membership program to me and helping me to take care of my membership.

Phone wait was way too long!!

Patrick Richardson did a great job changing my reservation dates.
Thank You

Kino Williams was excellent at helping us get our problem resolved. She was helpful, knowledgeable and honest. She got everything handled in an extremely timely manner. I would recommend her to anyone who needs help.

Thank you
Therese Koehler

I booked a promotional trip online through a site for my family of 4. Monster was going to be the reserving company they used. Later, when a representative from Monster called to book the vacation, I was frustrated due to having already completed all the steps. It was discovered there was some type of technical difficulty and the reservation did not get completed. When hearing the price I paid was going to be different from what they were looking at, I was super frustrated... the young lady was very friendly and apologetic and gave me the info for customer service to get it straightened out.

I called customer service and got a gentleman named Cedrick Canteen. He patiently heard me out and was understanding about my frustrations. Unfortunately, the original dates and accommodations were not available anymore. Cedrick searched different options for locations and dates. He ultimately spent 45 minutes on the phone trying to make the trip work! The entire time he remained polite, patient, and diligent about keeping to my family's accommodation needs. When in the end I was unable to book anything different, he was helpful and gave me no grief about my request for a refund of what I'd already paid. It was amazing customer service that you just don't get anymore! Due to my experience with Cedrick, I'll be willing to work with the company in the future.

Thanks Cedrick! You are invaluable to Monster Reservations Group. Keep up the great work!

I haven't traveled with them yet, but so far, the customer service has been great! I spoke with Destiny Greenwood, and she was very helpful in locating properties for us to stay out on our next vacation.

Summer Smith was amazing! She was knowledgeable and helpful in going over destinations.

Awesome team, they work magic for families Salone in particular very sweet patient and easy to talk with. Thank you for your help.

I made my first reservation today and am very hopeful that my accommodations will be a great experience. I especially want to highlight the exceptional service I received from Samaria F. She was incredibly knowledgeable, professional, and pleasant throughout the entire process. Her expertise truly stood out, and she made everything seamless. She is the kind of representative who sets the standard—honestly, she has the qualities of a great manager.

I only wish every interaction could be with someone like her, as not all representatives provide the same level of knowledge and customer care.

Additionally, as a nonprofit leader, I was able to gift two vacation packages to volunteers who consistently go above and beyond. The process was extremely easy, and the affordability makes this a fantastic option for small businesses or organizations looking for meaningful ways to recognize and reward their teams.

A HUGE THANK YOU to Samaria F.!!! 🙌🏽✨ Your outstanding service, professionalism, and kindness truly made this experience exceptional. You are greatly appreciated! 🌟💼💙

I can’t emphasize enough how outstanding Samaria F. was—she made a lasting impression and truly elevated my experience.

Peyton Emanuel was excellent

I called to verify the details for a trip to Cancun in May and Peyton Emanuel was extremely helpful and very polite. I will be arriving in Cancun and staying at a different resort before going to the resort that Monster reserved. When I tried to confirm my flight data online the arrival dates did not match so the website would not accept it. I called their helpline and Peyton worked out the issue. She was knowledgeable, friendly, and very helpful. I would be happy to work with her again.

Alaijah Thornton was soooo amazing! She helped me book a wonderful vacation to celebrate my birthday!! I’m so grateful for her kindness, patience and support throughout the reservations process. She’s truly a gem and I sincerely recommend her to book your special holiday. Thank you Alaijah!

alaijah did an amazing job helping us change our plans around due to our son’s graduation date

I am giving Marc Menovich a high-five in taking care of a previous situation. I received great service from him.
Thank you,

Big thanks to Kyleigh Gross! She was so helpful and friendly throughout our interaction. It’s clear she really knows her stuff, and she went above and beyond to make sure I was taken care of. 5 stars!"

I spoke with Kyleigh Gross and she was efficient and competent and truly a gem to work with. Monster Group is luckly to have her for an employee.

Alexandra Ortiz was a great customer service agent!

We encountered some medical concerns that resulted in a need to delay our initial plans. In addition the death of a sister further complicated our life. At each turn Kino listened to our concerns and responded appropriately. It was apparent she truly desired to do anything within her power to meet our needs. She was professional, courteous, and went the second mile.

Thanks Philips for helping me with my reservation and answering all my questions.

Salone B was amazing, helping me navitage a problem. I'm very grateful and appreciative of the kind and professional way she handled my dilemma. She is the kind of employee I would be glad to have. Thank you Salone!