Monster Reservations Group Avis 3 919

Alaijah was very helpful. She really wanted to help me get a booking. Unfortunately there is no current inventory where I want to go. I will keep checking back.

Absolute trash. They charge me $800 to buy a vacation package And every time I go to use the vacation package, I have to pay more than $800 to stay at the hotel. There was no point in buying a package in the first place. This is a total baiting switch. They literally should be sued shut down in companies like this shouldn’t even be able to exist in America.

I want to thank Tino again for spending time on clarifying our vacation package, and booking our cruise. Tino helped us out tremendously. Also, cleared up our doubts and scepticism about Monster Reservations Group. Very professional and straightforward when answering our questions.

alaijah thornton was extremely helpful over the phone. I haven't had my reservation confirmed yet but I hope that everything will go through well

The service I received due to this review was great. The individual I dealt with whose name was Alicia Thornton did a very good and thorough job. My problem was addressed corrected addressed to my satisfaction. She is an asset to your company. This review is from Joe Mercer Gastonia, North Carolina.

BUYER BEWARE

Somehow got my number and *67'd me after blocking 20 calls.
Finally heard the guy out, just for him to try an convince me I have "an expiring deposit from 2 years ago"

If you buy this that's on you.

Rolanda was great to work with.

Decided not to travel and forego my package purchased earlier (really had no option anfter spending 45 min on the phone and learning the resort mentioned early in the call suddenly turned into a DoubleTree…) Absolutely horrible experience. My advice is to stay away!! Don’t buy these scams on Facebook!!

Worked with Jamie in guest services who absolutely went above and beyond to try to help us. We had an issue with our reservation completely outside of anyone’s control and Jamie was extremely kind and sympathetic. She went above and beyond to help and although she wasn’t able to resolve this particular issue, she made sure we were taken care of for future vacations. We have always had positive experiences with Monster representatives and Jamie’s friendly and empathetic demeanor met and exceeded the customer service expectation we have come to know with Monster. We will continue using Monster in the future because if representatives like Jamie.

Separating the staff from the company is why I am giving a 1. The staff are great! But the company is scammy and misleading. I bought a package in May 2024. I called to a reservation for Hilton Head. I only used it once in 2 years. And they said that I had to go on an international trip before I could use it again domestically and if I did not then I had to wait 6 months for the next trip. This was never told to me. I was told I could go to any of their destinations based on what they have available. They also told me I have to do one tour but nope it is a tour every 6-months. Therefore, you can only travel every 6 months. So which one is it? I travel internationally and then can travel domestically or can travel domestic without international travel but just in 6 months. Like my mom always said: if it is too good to be true it is.

Jamie Boudreau was the reason I'm still going to book trips with Monster. I was actually calling to close out the membership however her sensible and patient explanations kept me asking more questions. What she said was more than reasonable and I'm booking again. As long as information is provided in a sensible way and a good deal is there I'm on board. Thanks Jamie!

Candace Bowe it was very pleasant and professional.

I had a difficult question and she was able to put me on hold for a short time and come back with a good answer.

Thank you, Monster!
Thank you, Candice!

Kinow, was very helpful. She kept me on the phone until my issue was resolved. She is very knowledgeable about her job and make me feel comfortable around this whole process.

The sales technique is quite aggressive, and once you've purchased the calls keep on coming to get you to book a trip. Those calls are annoying until you manage to get them to go away and wait for you to call. But when I needed some help, and made my way past the sellers to Customer Service, the resolution I got from Kino Williams was great - she stuck with it and got me the result I needed and connections to other people in the organization that could help.

We had a great experience booking our vacation with Jenna Melendez! Kind, knowledgeable, & was able to execute our needs without flaw.

Jenna Melendez took my call today and she was very helpful!! If I call again, I hope to get her on the phone again!!

Jenna Melendez was absolutely wonderful. She listened to me and my wife regarding a charge we did not make. She was very willing to talk to her manager to get us a full refund. All customer service agents could learn a lot from her. Thank you so much Jenna!!! Monster Reservations Group should be proud to have you as one of their agents!!!
J. Ormand

I had the wonderful pleasure of being assisted by agent Emma Falter
She was beyond courteous professional and genuinely caring. She was extremely knowledgeable and patient in answering all questions regarding travels. She is truly one of the top agents lve encountered with Monster

I contacted Monster Reservation and spoke with the representative Martin Scott, who provided exceptional customer service. He was very patient and took his time to research what was going on with my reservation.He is a asset to this organization.

Tony Zaffuto helped me lock down 40+ trips and consolidated everything into once package. Very greatful for his monster savings program in 2026