Monster Reservations Group Avis 3 919

we had planned a trip in January, but due to a death in my family, and then a personal injury to my husband, we
were having difficulty with our originally planned trip and secured cruise. we were saddened because we desired to make the planned trip, and cruise following shortly. My husband's injury has not fully recovered. we desired to travel with good health. Kino was wonderful in helping us to reschedule both trips at a more user friendly time. I applaud the courtesy and thoroughness of her much needed help. Thank you big time Kino and Monster for your response to our needs.

Peyton Emanuel was superb! Understanding, courteous and knowledgeable. Fixed my issue promptly!

I got her again 4 hours later. Stephanie Bragg she did a great job booking our trip. She was very patient with us as we was making decisions while booking our trip Thank you!!

Peyton ws sweet and knowledgeable. She resolved and sent what I needed to be able to use my package.

Customer service is excellent!! Thank you Monster!!

Peyton Emanuel was so helpful in resolving the reason for my call. She went above and beyond to review my travel history and my future travel plans to make suggestions and advise me on my remaining vacation options. She was very professional and not pushy.

Do not trust this company! I have upgraded my package 3 times and every time i do later they come back with more fees to cover even though i was gaurenteed on the last 2 upgrades there were NO more hidden fees. I have been lied to since day 1 like 3 years ago. DO NOT TRUST a word they say!!!!!

Charles Poole answered all of my questions and got me covered for my upcoming vacation

Alexandra Ortiz Was awesome in helping me with my cruise.

Nonizafuto got me a great discount on my 2026 monster save program.

Charles Poole was great. Very friendly and definitely an amazing sales man! Sold me on some upgrades and it was totally worth it.

Charles Pool provided great customer service and information was awesome. With his knowledgeable experience I was able to resolve my issue and move forward to booking my vacation

Matthew was absolutely amazing to work with! He helped me get my Trio set up smoothly and made the whole process feel easy and stress-free. From the start, he was friendly, energetic, and had such a positive attitude.

What really stood out was his patience—he took the time to answer all of my questions without hesitation and made sure I understood everything along the way. It never felt rushed, and he genuinely cared about helping me get everything right.

If you’re looking for someone knowledgeable, approachable, and truly dedicated to helping, Matthew is your guy. He definitely rocks!

I got great service from Charles Poole today. He fixed my email and resent my reservations were sent to me. Excellent service! Thank you

Jesse B. was very helpful in my first experience booking travel with Monster. He answered my questions patiently and thoroughly and let me know he cared about our having a great trip. I'm looking forward to our first trip booked through Monster Reservations Group.

DESTINY GREENWOOD was extremely helpful in finding my account and credits and was responsive with all my questions! I would have given 5 stars if was only her I dealt with but after talking to her I had to wait 45 min to finish booking my vacation with another person that was kind of pushy.

I spoke to Kyleeigh Gross and she was great and resolved all of my questions.

I loved the customer skills that are exhibited by the Monster customer service representative.

Jack was great! Professional and thorough. Greatly appreciated!

Marc Menovich provided excellent customer service, and was very attentive to my needs. Highly recommended 👌🏾

Kino was helpful in making reservation. Thank you