Morganandquinn.co.uk Avis 

Actually had a chat online option which wasn't a bot and could answer questions

The carpet we bought from Morgan & Quinn was not fit for purpose - it’s shedding a tremendous amount almost 4 months on despite vacuuming daily (sometimes 2-3 times over). The fluff gets all over our clothes, on our furniture and even in our food and drink. We explained this to them and the fact that we have a 19-month old infant and even sent photos showing the fluff all over his milk bottle and pacifier but they were unempathetic, rigidly refusing to provide a refund or replacement. We are now having to raise a chargeback claim via our bank after being given misleading information from Morgan & Quinn about our consumer rights in an attempt to stop us doing this. Just thought it’s worth warning everyone that this company is not quite as customer-friendly as some other reviews suggest and that if you raise an issue you shouldn’t believe what they tell you about your rights if the product’s performance/quality is not adequate. Check the terms of the Consumer Rights Act 2015 (available online) and submit a chargeback claim via your bank.

P.S. I will add the email thread to show the full communication history with the company after I’ve redacted personal details per Trustpilot guidelines.

Seamless service from start to finish. We’re very happy with our new flooring.

Excellent communication offering me advice on lead times and potential delivery dates. Our carpets arrived exactly on the day agreed and my wife who took delivery said at 4.5Metres wide they positioned in most convenient part of the hallway.
Price extremely competitive and great choice of colours in the Brintons line.
Would absolutely recommend and wouldn't hesitate to use again.

Competitive pricing. Efficient delivery, with lots of updates. Helpful staff. Will definitely use again. Thank you

Helen & Russ at Morgan &Quinn Brough are excellent,💯%Recommend
*Excellent Customer Service
*Prompt Replies
*Excellent Communication kept up-to date with my order and fitting date.
*Value for Money
Nothing was too much trouble for Helen & Russ from first entering the Brough Store to fitting date they offered 💯 %Excellent Service.Thank You I am very happy with my full house carpet fitting.I used Morgan & Quinn in house carpet fitters excellent professional fitters polite and kept my home clean tidying up as they went along
Thank you 💯 % Professional Job 👍

I ordered carpet from this company as they were able to supply the carpet i wanted in 5mtr wide. The carpet was scheduled for delivery yesterday but had to be returned due to the company only using 1 man delivery. I hasten to add the carpet was 5mtr wide and 37 sq metres.!! Against health and safety regulations alone!!. Apparently they only deliver to a garage or kerb side which apparently is in the terms and conditions which I definitely did not see(apparently comes up when you pay!) I am in my late 60.s and my partner late 70.s. how would we have been able to get it into the house!! I am now going to be out of pocket!! This is ridiculous as carpet is for the house not the garage!!

The thought of venturing into buying my carpet online was somewhat daunting. However, this was alleviated through using Morgan & Quinn’s accessible website which made it easy to select my carpet and calculate for fitting my apartment throughout.
Mel, in customer service provided some helpful advice and reassurance about the ordering process.
Unfortunately, when the carpet arrived I had to deal with an incompetent delivery driver. However, Mel was superb and straight on the case, helping to resolve the issue. Once unloaded, my confidence was increased seeing that all the rolls were clearly labelled with good protective packaging and the fitter confirmed that they were all accurately cut to my measurements.
I’m thrilled with the outcome now that the carpet is fitted, with the additional satisfaction that I saved over £20 a metre buying from Morgan & Quinn to what I would have paid on the high street. Thanks.

Great service and price can say no more !

Excellent company and great prices. Carpet delivered well and nicely packed. All good.

Morgan & Quinn did a fantastic job getting us a mammoth 7m x 5m carpet delivered in perfect condition and in a very timely manner. Communication from start to finish was very easy and efficient and we are delighted on the savings we made over high street providers. Will not hesitate to recommend to family and friends.

Fantastic service! I ordered my flooring online and was delivered very quickly. Delivery driver was very helpful. Flooring is perfect thanks.

Carpet arrived on time with clear communication from the company before hand. Carpet is great quality.

Excellent service and speedily delivered at a reasonable price. CT

This company offered great prices for lovely carpets. The service was excellent, from placing order to arranging delivery and the delivery arriving on time and with courteous delivery men/man (I can't quite remember how many!). Would definitely recommend. And my carpets look wonderful!

Great service and reasonable prices. Very easy for end consumers to order carpets directly

Managed to secure the LVT I was after at a much more competitive price, I did have to wait a couple of weeks for my order but the lady who I spoke to was very professional and informative

Good website and competitive prices and good communication when contacting for product/delivery info.

Great service, fast delivery and gorg product!

Shocking—avoid, avoid, avoid!

I ordered a lovely made-to-order carpet in 2025. It took three months to arrive, and I paid in full upfront. When the fitters came, they discovered that someone at the warehouse had cut it incorrectly, so it didn’t fit. To make matters worse, it then turned out that the original measurements had also been taken incorrectly. An entirely new carpet had to be ordered.

The fitters (Dave and Richard) were excellent—they even templated the stair runner at the time to save time when the replacement carpet arrived. Another three months passed, and I received a call to say it was ready for fitting. I asked whether the stair runner had been sent off for whipping, as arranged, but nobody seemed to know anything about it. I was promised a callback, which, unsurprisingly, never came.

Eventually, I was told everything was ready, and in April 2026, the carpet was finally fitted—except there was yet another problem: a piece was missing. Once again, the fitter was fantastic, clearly embarrassed, and very apologetic.

I contacted M&Q to explain that I was unhappy and would not be paying the remaining £90 fitting balance. I then received a call from Amy, the “store manager,” whose confrontational manner was completely unacceptable. She informed me that unless I paid immediately, the missing piece would not be fitted, and that I apparently owed over £1,000!

After I suggested she check her facts before calling customers and making such accusations, she looked into it and—surprise, surprise—I owed nothing at all. The invoice had simply not been marked as paid.

I am genuinely amazed this company is still in business. The level of incompetence, poor communication, and lack of customer service is astonishing. Full credit to the fitters—they were professional throughout—but honestly, save yourself the stress and shop elsewhere.