Morganandquinn.co.uk Avis 

542
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The carpet was incredibly good quality and great value for money. Our fitters did a great job and also agreed. Mel who organised the sale was tremendously helpful would definitely recommend to anyo... Voir plus

Noté 5 sur 5 étoiles

The company kept in touch with me after I placed my order. I had picked my flooring locally but after getting a quote I found it was too expensive. I tried the Internet and found Morgan and Quinn wit... Voir plus

Noté 4 sur 5 étoiles

The website is excellent and easy to navigate and order but with help on hand if required. The delivery period was fair considering I live a long way from the depot. The driver was extremely helpful g... Voir plus

Noté 5 sur 5 étoiles

There was a slight problem with the delivery at the begining of the process but this was very quickly put right. Great customer service. Would definitley use again.

4,8

Excellent

TrustScore 5 sur 5

542 avis

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4,8

Tous les avis

(542)

109 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very satisfied customer

Rang first before ordering online to check stock, spoke with Mel who was super helpful and very pleasant said she would look out for my order, received the carpet 1 week later after receiving regular tracking details on delivery day arrived exactly on time delivered by a very helpful courier, would definitely use Morgan and Quinn again, great carpet for a brilliant price highly recommended Thank you
Mrs Young

2 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Very happy with this company

Very happy with this company. Excellent price, delivered on time and Mel was amazing answering my queries regarding delivery when I phoned.

1 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Highly disappointed

Unfortunately after fitting a “high quality “ Aspire Superior kitchen flooring, my worst nightmare happened where the piece moved and started coming apart a few months later!
Was still within the year so we called the shop who directed us to the fitter! The fitter was aggressive and rude to me but eventually came back and fixed a peace he did not fit right the 1st time! He promised he would never come back again even if there were problems in future. A couple of months later more peaces started to move and it became a tripping hazard! I contacted the shop again who took many weeks to get back to me to eventually tell me it’s not their problem! It was the fitter’s problem and he no longer worked with them!!!

17 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great Carpet and Great Service - will use again

After looking for a carpet we liked in many places, we finally decided on a Brockway Dimensions Plain, and then started to look for a competitive price. Brockway and Quinn came out very favourably. I used webchat to confirm the delivery day they could managed. Then immediately ordered on-line. The carpet was delivered on the day with plenty of courier updates, and the delivery driver insisted on carrying the carpet on his own into the garage where it was kept before fitting. Overall a near perfect experience. The only possible improvement I can think of is if Morgan and Quinn could have confirmed the delivery date by email after I placed the order (it is possible they didn't do this because I had asked on webchat beforehand).

21 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Great prices & service

Bought 11 packs of art select planks. The cheapest price I could find online & delivery was prompt, on time & the packs were in perfect condition.

12 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Wonderful service and prices

I chose this company after sadly being scammed by a fake company (floor to door) online. I was very anxious after that so I did email Mel to see if she could confirm delivery details etc and she was kind enough to do so. The prices were brilliant as well, cheaper than other places.

3 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Good service

Ordered from here as they had the cheapest price for the carpet we wanted. Delivered on time with good communication.

1 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Helpful and Friendly

The prices for Karndean Luxury Vinyl Planking were the best I could find online. The website easy to use and when I needed further information Mel couldn't have been more helpful and approachable! Thank you would thoroughly recommend!

7 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and carpet

Quality carpet supplied and really great communication. Juliet and Mel were super helpful and everything arranged in great condition and on time. Wholeheartedly recommend this company!

31 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Aggressive

GetJust been back on phone to mell sales and I have e mail I sent Sunday requesting new carpet and she said she has refunded me 200pounds lol fast my email in front of me says new carpet trying to Pam me of threw down phone shouting beg for my review to be taken down will take down when my blemish free carpet is with me rolled short length They are aggressive and can’t take responsibility of there mistakes not even a sorry get manager ceo to call and I will play recordings dictating to me who was sold shoddy goods but they say it was manufactured prob lol they buy the shoddy goods being dictated to told they will throw my new carpet on road I am lady on my own and disabled being told they will pick up damaged carpet I am inconvenienced through no fault of mine and am untitled to full refund by law so if they can’t help me treat me with respect just refund in full or I will see you in court have Mellon phone shouting ordering me around with what they want I am out of pocket inconvenienced and nothing about that court would be more sympathetic disgusting disgrace of service not even a sorry nothing one blemish on carpet and it will be returned immediately for full refund so I can get one from local company who would not bully disrespect the people who pay there wages the Consumer buyer who with out us no company got replacement carpet for faulty goods they sent and had to call police driver was so aggressive terrified of him demanding faulty carpet or I was not getting replacement took chest pains and magor panic attack in tears he seen I was in bad way through carpet on ground and left and forged my signature on delivery note please be vigilant of this bunch of thugs that run this place please note you are within your rights under 20015 consumer act to get FULL refund or replacement do not let these thugs blame manufacturer they buy of them so there fault but not the customer who pays there wages know your rights Omg a sorry by e mail by a lol mr Quinn really members in tears really it’s not the end my camera has footage of driver and I was taken ill to hospital and the end just the start have all calls recording and taking this further for all I have been subjected to

26 août 2025
Avis spontané
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Réponse de Morganandquinn.co.uk

Thank you for taking the time to leave us a review. We appreciate all reviews good or bad. This helps us to make any necessary improvements within our company.

Firstly, I would like to take this opportunity to apologise for any inconvenience caused by this matter.

I have spoken with my customer service team and get a different perspective on what has happened.

You sent several contradicting emails on the 23rd August and 24th August. The first one you sent you wanted £200.00 allowance plus a replacement carpet for the landing. The second one you sent says you had advice from a lawyer stating you were entitled to a full refund, which you wanted within 30 days or you would accept £300.00 if paid that day. We have the right to replace a faulty carpet. Later the same day we received another email from your daughter saying you wanted a full replacement. As these emails were all received over a bank holiday weekend we wouldn’t have been able to reply until we returned to work on Tuesday 26th August.

We do not sell ‘shoddy goods’. All the carpets available on our website are ordered directly form the manufacturers. They are all A grade carpets. Sometimes manufacturing faults are present in these carpets. When these issues do arise we deal with the manufacturers on the customers behalf to get a resolution, a replacement carpet or an allowance to keep the carpet.

We informed JD that we required the faulty carpet back when delivering the new carpet. Mel told you this over the phone and via email. However when JD arrived you did not have the carpet ready for collection. You have now had the replacement carpet and the original carpet. We informed JD to leave you the replacement carpet even though the original carpet was not ready for collection so that we wouldn’t have to deal with you again.

Two of our team members were reduced to tears after speaking with you on the phone.

Now you have your replacement carpet I hope you are now satisfied and this is now the end of the matter.

Again I apologise for any upset caused and would hope you have the courtesy to apologise to my staff as well.

If you would like to discuss any of this further please contact me: support@morganandquinn.co.uk

Kind regards
Mr Quinn
Morgan & Quinn
Director

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