Morganandquinn.co.uk Avis 

Thoroughly recommend Morgan and Quinn. I ordered easily online, it was multiple different sizes of carpet as was doing a specific design on the stairs. Mel contacted me the following day just to double check everything was correct with the order. There was an issue with Westex factory and the availability of our specification. Mel organised a more premium product in a cost effective manner. Nothing was too much trouble. Delivery organised with ease, delivery guys very polite and carried the carpet in to where I asked. All in all fantastic service, carpet now fitted and we couldn’t be happier! Thanks Morgan and Quinn.

All went smooth as expected when ordered.

The order process was very straightforward, after discussion with Mel about the options available. The company were very honest about the timescale of delivery. The delivery itself arrived on time, delivered to the door by a lovely gentleman. All round an excellent experience & the purchase of the carpet saved us a significant amount of money. I would definitely recommend to family & friends.

Great service, this is how most companies should work, Mel who I spoke with was very professional and dealt with all my needs as a contractor, the product was dispatched quickly and was correct. Will be using again.
Thank you.

Beautiful Carpet
Great price
Delivery Perfect
Communication excellent (Mel)
Thank you

We ordered our wool carpet
I am a worrier and kept messaging for a delivery date
But I need not have
Mel was reassuring in her responses
Carpet came on time
Courteous delivery staff
Carpet is lovely
Highly recommend this company
Good price for high quality 20-80 wool carpet
Definitely use them every time

I ordered two lots of what was described as “LVT style flooring” on your website for both the kitchen & the bathroom. The karndean arrived as expected, the parquet herringbone arrived as a role of Lino which I certainly didn’t want. When I explained this I was told they would not exchange it. This meant I was already £120 down, then ordered the new LVT Flooring plus another £50 delivery so it’s turned out to be an expensive way of buying the flooring. I now have a role of Lino I’ll not use. My point is that nowhere on the website did it say it was a roll, it even stated LVT in the same way as my other order. Staff on the phone were very helpful (Mel) but I think this is misleading and costly for the customer.

I didn't experience any issues with the service I received. The delivery took longer than I first expected though as I didn't need the carpet within a timeframe I wasn't inconvenienced.

Great quality product, saved me a fortune than buying from high street carpet retailers. Quick delivery.

I have to say this is one of the best customer services! Mel was great & so helpful. It’s very u usual these days not to speak to a customer service machine. Absolutely thrilled with the floor. Thank you so much x

Searching online for best price on a specific carpet to continue a theme throughout our house. Morgan & Quinn were the cheapest and, after calling to verify the price and delivery found they provided fast and excellent customer service. Delivery was arranged for my preferred date and, nearer the time, I received a time slot and a phone call from the drivers on the day.

I would recommend giving them a try. With their price matching and customer service I highly recommend them.

V good price for flooring that cost more elsewhere. V quick delivery too!

Clear open communication regarding delivery times, and helped with various requests to make it feasible. Lovely company with good customer service

From the first phone call when I spoke to Mel she was helpful and had good product knowledge.
The order was placed a couple of weeks later and again she dealt with everything for me including the delivery arrangements and dates.
The carpet is a great quality and we’re very happy with it.

Excellent professional company.
Ordered a carpet on line, (but rang a few times with odd questions). Calls always answered quickly by friendly efficient staff.
Communication was excellent for delivery date. Also, delivery driver went out of his way to help me and my husband get a very large roll of carpet through our tiny cottages front door.
Whole process was stress free. Excellent value, definitely a great recommendation from!

Went into store and explained I’d never bought a carpet before so would need things breaking down for me. Explained I needed a staircase, landing and bathroom carpet all the way through. The woman gave me a price and said that was the cost for everything. Great. She was that quick at getting me to sign and hand over my money, she then forgot to tell me I’d need to pay more for them to remove and get rid of the carpet. So that was more money. She was very ditsy and wasn’t very thorough at all. The fitter came and said it had all been done. Great. I went upstairs and the bathroom carpet hadn’t been done. He had also left an absolute mess. So I called the store and she said she didn’t quote me for the bathroom. So I said well when I asked for the staircase, landing and bathroom and you said the price includes everything why would that not include the bathroom. I asked for a manager to call as she was zero help and was going round in circles. She called me back again later saying the manager was busy. I said that’s fine I’m happy to wait. He never called me back. My dad was seriously ill in hospital at this time and I was having the carpet fitted for a stair lift to be put in. So it was a lot of stress that could have been avoided if it weren’t for incompetent staff. I never did get a call back so now I’m assuming I will have to contact my bank as it’s been weeks and I’ve tried contacting them but to no avail. Very disappointing when you try and shop local and go in asking for patience, help and explanation and get ripped off and a lack of customer care.

Carpet supplied as ordered. Delivery service was good, as was price. Would use again.

The website was very clear and easy to navigate. I ordered my underlay and it was delivered on time. Well done

Great customer care. Could not be more helpful.

Products they say are available are when they say they are, communication is honest and delivery is on the day it is due. In business you cant ask for any more, great company to deal with.