Moshulu Avis 

318
•
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I would buy again. Their customer service was reassuring and instilled confidence in this virtual world when I got through to a real competent person over a question. Quick delivery. Amazing shoes. Th... Voir plus

Noté 2 sur 5 étoiles

Low quality slippers at a very high price. Bought a pair of men's Dishley slippers price including delivery £73.95p. The marketing states 'Fluffy sheepskin wool linings for extra cosy feet'. That woul... Voir plus

Noté 5 sur 5 étoiles

Lovely, comfortable ankle boots. Beautiful soft leather and a stunning colour. I chose yellow to match my warm coat for all round winter warmth and I wasn't disappointed. Fine for lengthy walks aro... Voir plus

Noté 5 sur 5 étoiles

Wherever l have encountered a Moshulu shop,l have met with polite and helpful staff.Nothing is too much trouble.Their displays are always a pleasure to peruse.Their colourful footwear brings sunshine... Voir plus

À propos de l'entreprise


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4,1

Bien

TrustScore 4 sur 5

318 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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4,1

Tous les avis

(318)

29 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Comfortable from the off, and they look great

I'm a man with size 5 feet, and I got sick of trying to find nice shoes from men's ranges in a 5.

So I decided to give up and buy women's boots I liked the look of in the right size.

I bought the Abney Chelsea boots in Kale Green. Delivery was uneventful and timely.

The boots are wonderful! They fit perfectly from the moment I put them on, with zero breaking in needed; no tightness over the bridge, no rubbing and blistering. Nothing.

I've been wearing them for a couple of weeks now, and they've only gotten more comfortable. They're still comfortable after a few hours too.

I honestly couldn't be happier with them. I'll definitely be buying from Moshulu again.

3 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Beautiful and absolutely comfortable…

Beautiful and absolutely comfortable shoes. I discovered them by chance but now I don't buy other shoes. It doesn't matter if they are sandals, shoes or boots. All of them are amazing. Once you get your size, you don't have to buy some to return the big/small ones. And of top of that, the quality is superior and the colours are vibrant. People always compliment them.

9 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent Customer Service

I never write reviews but have to praise Zoe at Moshulu Customer Care for going out of her way to resolve an issue I had with a pair of boots. I had looked everywhere for the style of boots I wanted for this winter and had found them online at Moshulu. I was also delighted when they arrived to discover that, in reality, they were exactly as they looked on their website. Unfortunately, I had not noticed a slight defect until wearing them out for the first time and had assumed that nothing could be done but contacted customer services on the off chance. I cannot fault Zoe’s helpfulness and efficiency in resolving the issue as she went out of her way to make sure that a new pair of boots arrived in time for me to go on holiday a few days later. It is so rare, in this day and age, for anyone in customer services to actually put the customer first that I do feel obliged to write this review to give Zoe the credit she deserves! Thank you!

5 octobre 2024
Avis spontané
Noté 4 sur 5 étoiles

Impressive response from customer services

Following my previous review Terrible Customer Service I would like to change my review to a positive experience with this company, they responded to my review asking me to contact them, I did and they have now provided me with the last last pair of sandal's in stock, and still at the sale price even though they should have changed to full price. If this level of service continues, I will certainly remain a happy customer.

3 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Lovely boots

Lovely boots. Good with 20% discount. This is the second pair I have bought in this style as they are so comfortable

10 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Shhhh don’t tell everyone

I would love to tell you these are the perfect pair of tights… but I’m not going too as I want to keep them all for myself as they are the best I’ve found ( no laddering, wash fantastically, keep their shape, do not slip down and of course make me look beautiful, tall and thin) Thank you and shhhhh don’t tell everyone

20 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

I travelled from Plymouth to Totnes on…

I travelled from Plymouth to Totnes on 16th September as I had received a catalogue from you which stated that if I wanted to take advantage of your money off offer I needed to make a purchase by 19/9. I had picked out 3 styles I liked. Unfortunately having got to the shop none of the shoe I wanted were available. I am rather disappointed in your service having driven approximately 18 miles which is a 36 miles round trip and paid to park I feel you have shown complete disregard for a potential customer.

16 septembre 2024
Avis spontané
Logo de Moshulu

Réponse de Moshulu

Thanks for your feedback Caroline. I'm very sorry to hear of your disappointment in trying to make a purchase with us in store. Naturally, we'd like to assist you in any way we can. Therefore, if you'd like to get in touch with our Customer Care Team with the items you were interested in, they'd be more than happy to look into this further. They can be contacted on 01404 510440 (selecting option 2 for support) or via customer.services@moshulu.co.uk - We look forward to hearing from you.

Noté 5 sur 5 étoiles

Moshulu

So pleased with these Moshulu shoes Curlew Sea Kale National Trust shoes easy to wear straight away no "breaking In" great colour strong look really good cant wait o buy them in another colour - for once I cant find anything to complain about, perfect good looking walking shoes

14 septembre 2024
Avis spontané
Noté 3 sur 5 étoiles

Lovely loafers but

Lovely loafers, great colours. However, they claim to be wide fit which I find hard to belief as ever since I wear them I developed 2 corns. Rather painful! Think they are normal width. Also, a bit hard on the soles.

12 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Delighted with new fun sandals

The sandals I wanted were in the sale but not in the Shrewsbury store. The store assistant found them on the website and ordered a pair in my size. I was then contacted when they were in store to be picked up.
An excellent service and the sandals fit perfectly.

4 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Dartmoor 3

I am seeking a couple of pairs of Dartmoor 3, are they going to be available again for Winter ? I would appreciate it if you could kindly let me know. Thanks.

1 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Bought 4 pairs of shoes in two…

Bought 4 pairs of shoes in two different orders.
All reasonably nice shoe but three pairs did not fit. I am now guessing that my feet have got bigger in my old age.
Unlike Clarks shoes, Moshulu advertise free returns and refunds. This was a big plus for me.
However, that was not the case here, and their invoicing was poor and not clear.
When they refumded me, I was out of pocket by a considerable amount.
Some of it was because I was charged for the free postage and some was for a discount I did not receive.
Eventually, after several emails and a complaint, I received the missing money.
Their invoicing in my case was very poor, so that didn't help either.
They could have been so much better.
Keep an eye on your refunds, I don't like their procedures.

22 août 2024
Avis spontané
Noté 2 sur 5 étoiles

Moshulu green suede trainers

I bought green suede trainers from Moshulu. If they get wet they dye your feet green. They get dirty easily and are difficult to clean. Laces keep breaking as there is no ‘give’ when you tighten them. Get loose quickly too. Finally no support for ankles. Rubbish trainers overall

2 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

The web site was easy to use

The web site was easy to use. The order was despatched quickly with easy instructions for return if necessary. The sandals were just what I ordered and are extremely comfortable.

1 août 2024
Avis spontané

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