Moveplus Avis 

542
TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Mollie Hutchinson from Move Plus was absolutely brilliant to deal with! She was quick, clear, and managed to complete so many steps and paperwork in just one week. She resolved my questions right away... Voir plus

Noté 5 sur 5 étoiles

Faye, Leah and the team were fantastic, keeping me updated with everything before I needed to ask, checking in with my buyer and the others in the chain regularly and updating me on the progress. Made... Voir plus

Noté 5 sur 5 étoiles

The whole process has been very easy and enjoyable so far with Move Plus - I couldn't fault them at all. Very quick with getting back to us and extremely helpful throughout. Aaliyah Brown has been... Voir plus

Noté 5 sur 5 étoiles

The service offered by Moveplus has kept our sale on track. From accepting an offer on our property to completion in 3 months. Thank you to Louise Hart who has liaised with all solicitors in our chain... Voir plus

À propos de l'entreprise

  1. Gestion des biens
  2. Société de gestion immobilière

Écrit par l'entreprise

Moveplus is the UK’s premier Part Exchange and Assisted Move Specialist, collaborating with many of the country's housebuilders to manage these schemes seamlessly on their behalf. Our dedicated team ensures a smooth and stress-free process for our clients, managing every step from the initial property valuation to the legal completion. With over 30 years of collective experience, we provide confidence, trust, and honesty in every aspect of the service we offer. Moveplus are fully committed to providing UK housebuilders with the highest quality advice, service and results available within the sector.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

542 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,9

Tous les avis

(542)

247 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Relocating across the country

I’m relocating across the country and have just had an offer accepted on a property. Aaliyah Brown contacted myself promptly and gave detailed information regarding the purchase. Friendly and professional with excellent communication giving a full breakdown of the required steps going forward.

27 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Can’t recommend this company enough…

Can’t recommend this company enough absolutely faultless. We was looked after by Nelle she was absolutely brilliant and dealt with everything from start to finish. We will deal with Nelle in the future. Thank you

13 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Moveplus have been incredibly helpful

Moveplus have been incredibly helpful throughout the process, providing speedy updates and always happy to help. Special mention to Louise Hart who has made the process a lot less stressful and and been more than happy to help. Thank you!

27 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Just exchanged contracts in preparation…

Just exchanged contracts in preparation for our first move in 25 years. The whole process which could have been very stressful for us due to our older age was made so easy by Louise Hart and the team at Moveplus.
We were kept well informed and advised at all times during the process. Louise and the team were always on hand to guide us and were very polite and patient at all times. We would highly recommend using their services for those needing a guiding hand. Thank you Moveplus.

27 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Move plus is an excellent service...

Move plus is an excellent service and well worth having on your side when trying to move house. Jessica James who we dealt with through out was incredible, she worked so hard to help us and made the whole process so much easier and smoother. I could not recommend her or move plus more.

4 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Not good.

This is a re-write of my earlier review which was rejected by Moveplus as they said they had not had any dealings with me. Perhaps because the email used for the review was different to the one they had on file. I emailed info at move-plus.co.uk to ask for the contact details of the managing director who rejected my review but six weeks later I have not had a response. My review relates to a house purchase which completed on 11/7/2025. Moveplus were acting for the party above me in the chain who were moving into a new build.

I found the frequent emails and voicemail messages from Moveplus to be an irritating cause of additional stress. Often messages would be left just before the office closed on a Friday afternoon so I could not respond until the following week. I also struggled to understand some of the emails from them and had to ask them to clarify what the question was.

On moving day, I spoke with the seller above me and was told that Moveplus had refused to give him my contact details when he wanted to discuss matters person to person. He also told me that Moveplus had convinced him the sale would proceed swiftly and he should resign and accept a new job in anticipation. Unfortunately the sellers then ended up in rented accommodation in another part of the country for quite some time as a result.

I had limited days on which I could move and there was a deadline for completing by a certain date. As time started running out, Moveplus asked me if I would consider moving before completion in order to reduce delays. This seemed an unwise proposal to me and I declined.

In conclusion, I would not take part in another transaction if Moveplus were involved anywhere in the chain because I found them to be an unwelcome addition to an already fraught process.

11 juillet 2025
Avis spontané
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Réponse de Moveplus

We are sorry to hear that you are unhappy with the service you received from Move Plus. As reflected in our five-star Trustpilot rating, we take pride in providing a high standard of service, so we are disappointed whenever a client feels we have not met their expectations.

Thank you for verifying your details so we could locate your file. We are sorry to hear that you felt additional stress during your home purchase. As explained at the point of sale, this transaction required a quick exchange due to the sellers’ onward new-build purchase. This meant we needed to maintain regular communication with all parties, and we are sorry if the level or style of correspondence caused frustration.

We can confirm that at no point were the sellers advised by Move Plus, or by the solicitors, to give notice on their existing property. We would only ever recommend booking removals or making fixed arrangements once contracts have been exchanged. The sellers chose to give notice in good faith and unfortunately did so at their own risk, which led to the additional accommodation costs they incurred.

Regarding the completion date, because the sellers’ onward transaction required completion in June, we suggested a licence to occupy to accommodate both your needs and the sellers’, and to prevent them from losing their new home.
We appreciate that this is not a standard approach, but it was proposed with the intention of supporting all parties and keeping both transactions on track.

We sincerely apologise that your experience with Move Plus caused additional stress. Please be assured that throughout the process we were acting with the intention of securing a successful outcome for both you and the sellers.

Noté 5 sur 5 étoiles

We had a fantastic experience working…

We had a fantastic experience working with Nelle Sackett during our offer negotiation process. She was incredibly helpful, responsive, and patient throughout, keeping us well informed at every stage. Her support made the entire process smooth and felt she was working in our best interests. We’re very happy with the service we received and would gladly recommend her to anyone looking to buy a home.

19 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Aaliyah was fantastic from start to…

Aaliyah was fantastic from start to finish and then handed us over to Brad. Her communication via email and telephone was outstanding and she supported chasing our estate agent for documents to enable our property we are purchasing to come off the market. Her customer service was second to none and it’s hard to come by these days. I can not thank her enough for the support as was a stressful time and we didn’t want to lose the property. Thanks to Aaliyah that didn’t happen and we can now relax a little. A massive thank you for all the support. A credit to your team at Move Plus.

19 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Nelle Sackett was very efficient and…

Nelle Sackett was very efficient and kept us fully informed throughout the various stages of us getting an offer on our property. Any questions we had were answered promptly and we felt very secure with Nelle being our advisor.

5 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

First time using move plus

First time using move plus. Was very skeptical to start with but Aaliyah was quality. Quick on responses to emails, very helpful and very quick to get my offer sorted. Would highly recommend

17 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

House Sale

I was managing the sale of my sister’s house and purchase of another since the task was difficult for her. She had instructed MovePlus to sell her house and I found myself communicating with Nelle at Move Plus. It is some years since I have had to deal with such matters but she was very professional and knowledgeable. There was a little time lag between my question often left on voice mail and her answer, she was obviously busy, but each time she replied I was surprised with her work ethic, courtesy and problems solving. It was a pleasure to be on the end of such competence. Our sale has not yet completed and I suspect that she will keep an eye on this matter as we are hopeful for a successful outcome. Thank you Nelle,

17 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Top-quality service

Top-quality service. I reported a fault and within two hours the agency sent a plumber who fixed the issue. Really impressed and highly recommended.

13 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Thank you so much Moveplus

I can't rate this company high enough. Working in conveyancing myself I know how stressful it can be. When we bought our new home I had never heard of Moveplus, but now really believe every house move should involve them! From the very beginning Aaliyah helped get things moving really quickly. She was so friendly and very efficient. As the purchase progressed we hit quite a few obstacles. We had Brad as our Sales Progressor and he was always there to help push things through. Nothing was too much trouble for him. He replied to my emails immediately and always called when he said he would, even calling late one Friday evening so as I wouldn't spend the weekend worrying. I did call him quite a lot, but never once was I made to feel a burden. I was kept updated at every stage. He was the perfect go between the two solicitors. He worked so hard to get us to the exchange point and without him I believe we would still be waiting. Thank you Brad and your colleagues for all your hard work.

13 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Moving House

This has been a very stresssful experience but Naomi Sharman has literally held our hand throughout. We have probably spoken to her nearly everyday for six months. During this time she has kept us updated, constantly putting our mind at ease. We couldn’t have done this without her.

12 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Thank you, Moveplus!

I think it is true to say that exchange and completion would not have got across the line without Faye’s hard work, coordination and diplomatic cajoling!!! We are very grateful to Faye and Moveplus, and can’t thank them enough for keeping on the case and making it all happen.

8 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Had excellent support

Had excellent support and correspondence from Nelle throughout the process of getting our first offer secured. Everything was speedy, just at the end of the phone or email. As first time buyers, this has really supported us with this process. Would highly recommend.

6 novembre 2025
Avis spontané

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