I am very disappointed. The jeans I ordered (Dunn Low Tapered, Stone Black) bled heavily. I reported the defect in June 2026, and customer service proposed a return and sent me a return label. I... Voir plus
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Lisez les avis des autres
I unfortunately can't recommend MUD Jeans. I placed an order 17 th of June. Post Nord wrote a note that they was awaiting the parcel, bur nothing happens. After some correspondence the 4 of august I g... Voir plus
I bought (and already have) a few jeans from MUD and the fit differs a bit, but the swappingproces is very easy in NL. The colours are nice and the jeans feel comfortable, in my experience the quality... Voir plus
L'entreprise a répondu
Topbroeken! Draag niet anders meer. Kwaliteit vergelijkbaar met grote jeansmerken wat mij betreft, draag er twee al meer dan een jaar heel intensief, en nog geen scheuren of iets dergelijks. Kleuren... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Creating a world without waste.
Coordonnées de contact
Amersfoortsestraatweg 117, 1251 AV, Laren, Pays-Bas
- ayush@mudjeans.eu
- mudjeans.eu
2,8
Moyen
71 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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I am very very disappointed
I am very disappointed. The jeans I ordered (Dunn Low Tapered, Stone Black) bled heavily. I reported the defect in June 2026, and customer service proposed a return and sent me a return label. I returned the item as agreed.
Since then I have been waiting for my refund. My follow-ups, including on 11 August 2026 and again with a deadline of 25 September, went unanswered. I received neither the refund nor any information about the status of my return. More than three months after my complaint, I still do not have my money back.
I had to open a PayPal Buyer Protection case to enforce my claim. It is disappointing that a customer has to wait this long for a refund they are entitled to and gets no response at all. From a brand that promotes sustainability and community, I expected better customer care.
Very disappointing, and not what I expect from a brand that promotes sustainability and community.
15 octobre 2026
Avis spontané
Goed verhaal en klantvriendelijk
Goed verhaal en klantvriendelijk. Mijn broek ging kapot na 5 maanden. Geen probleem kreeg meteen een nieuwe.
6 octobre 2026
Avis spontané
Mudjeans' customer truly terrible
Mudjeans' customer service is truly terrible.
I wanted to return part of my order from July 2026. However, the returns portal was unavailable. I received no response to my 4 emails to customer support or to my Instagram message.
No one answered the phone at the number provided—just a recorded message telling me to send an email. Now, that phone number isn’t even reachable anymore.
Even today, two months later, I still haven’t been able to return the item and paid for an item which I don‘t use.
27 juillet 2026
Avis spontané
Unacceptable service
I unfortunately can't recommend MUD Jeans. I placed an order 17 th of June. Post Nord wrote a note that they was awaiting the parcel, bur nothing happens. After some correspondence the 4 of august I got a message, that the parcel was missing and the product out of stock, why they would make a refund. The 25 of august, still no refund and complete silence on the email. And the number they give you as personal contact doesn´t work. Completely unacceptable.
25 août 2026
Avis spontané
The jeans arrived quickly and are…
The jeans arrived quickly and are exactly as I hoped they would be! They are so comfortable and well fitting.
I would definitely recommend.
31 juillet 2026
Avis spontané
Wat een vreselijke winkel
Wat een vreselijke winkel! Ze zijn geobsedeerd door hun AI-agent die e-mails binnen een fractie van een seconde beantwoordt. Maar in werkelijkheid is hun klantenservice allesbehalve efficiënt. Maar ach, wat maakt het uit? Ze kunnen mensen nog steeds misleiden met hun 'biologische' labels. En tegenwoordig kan deze trend mensen blind maken. Nooit meer.
23 juillet 2026
Avis spontané
Réponse de MUD Jeans
Bedankt voor je review!
Het spijt ons te lezen dat je deze ervaring hebt gehad. We begrijpen dat dit niet de service is die je mag verwachten.
We nemen je feedback serieus en blijven werken aan het verbeteren van onze service. Nogmaals bedankt voor je feedback!
- Team Mud Jeans
Mudjeans
I bought (and already have) a few jeans from MUD and the fit differs a bit, but the swappingproces is very easy in NL. The colours are nice and the jeans feel comfortable, in my experience the quality is a lot better then the big fashion chains (H&M, ZARA, ONLY, pull&bear etc.. I had a question and had some contact with customer service and they helped me very good. Would recommend, especially if you live in the Netherlands.
26 juin 2026
Avis spontané
Réponse de MUD Jeans
Thank you for your wonderful review! We're so happy to hear you're enjoying your MUD Jeans and that our customer service could help you out. We hope you'll enjoy your jeans for a long time!
- Team Mud Jeans
MUD seriously need to either put this…
Addendum:
A quick search online highlights that I am not the only one facing these logistical and quality related issues.
Jeans should last for 10+ years, like my current ones - if They're designed to fail and perish to perpetuate an ongoing subscription model, that verges on a corrupt methodology.
Not one befitting of a B-Corporation company...
One extra star for trying to do the right thing, but currently you're causing more damage.
MUD seriously need to put this business on pause to address their huge issues with logistics, product quality, product longevity etc - their current business model is having a huge negative environmental impact.
Which I'm presuming, is the opposite of what they want - all of this is undermining their well meaning model and is beyond ironic.
@the CEO Please take steps to resolve this now - or it won't be long until there are articles highlighting this, then the business will fold...
1 juin 2026
Avis spontané
Réponse de MUD Jeans
Hi Liam,
Thank you for taking the time to share your feedback. We also appreciate your patience while we looked into your concerns internally. Our team have send you an email as well.
First of all, I'm sorry to hear that your experience with MUD Jeans has been disappointing. We genuinely value feedback like yours because it helps us improve both our products and our service.
We discussed your question about the missing bartack with our product team. They confirmed that our jeans do have bartacks in the areas where they are normally required. In the crotch area, however, this specific model uses a felled seam (Feed of the Arm seam). Because this construction already consists of six to eight layers of fabric, it is standard practice not to add an additional bartack at that location. This is an intentional design choice and not a manufacturing defect.
We understand that this may have raised concerns about the durability of the jeans. We hope this explanation provides some reassurance that the construction of this seam follows the intended production method.
We also noticed that your review mentions concerns about our logistics, product quality, product longevity, and our overall environmental impact. We are sorry that your experience has left you with that impression. Our goal has always been to create products that last as long as possible and to continuously improve every part of our business. We know we are not perfect, but we take feedback like yours seriously and use it to keep improving.
If our explanation has helped answer your concerns about the construction of the jeans, we would like to kindly ask whether you would consider updating or removing your Trustpilot review. Of course, this is entirely your decision, but it would mean a lot to us if the review reflected the information we have been able to provide.
Thank you again for taking the time to contact us and for giving us the opportunity to explain this. If you have any further questions or if there is anything else we can help you with, please don't hesitate to let us know.
Good fit
I have several pairs of MUD Jeans and wear them all the time. Love the fit and the quality
13 juin 2026
Avis spontané
Réponse de MUD Jeans
Thank you for your review! We're glad to hear your are enjoying our jeans!
- Team MUD Jeans
Schwieriger Service
Die Artikel passten alle nicht, sodass ich sie am gleichen Tag zurückschickte. Die Rücksendung kam an, allerdings wurde meine Rückerstattung im Weiteren nicht bearbeitet. Auf E-Mails habe ich nur eine KI-Antwort bekommen, ohne weitere Reaktion. Nach zweimaligem Anrufen wurde mir nun alles erstattet, wobei ein Artikel, welchen ich unbeschädigt zurückgeschickt habe, als beschädigt markiert wurde. Ich hätte von alledem nichts gewusst, hätte ich nicht angerufen. Der Kundenservice ist somit in der letzten Instanz nett, man muss aber sehr eigenmotiviert den Prozess durchführen, um das Geld zurückzubekommen.
5 juin 2026
Avis spontané
Réponse de MUD Jeans
Thank you for taking the time to share your experience. We're sorry to hear that the process did not go as smoothly as it should have.
We appreciate your feedback and understand how important clear communication and timely updates are.
Thank you for your patience, and we're glad we were ultimately able to resolve the matter for you!
- Team MUD Jeans
I don’t recommend buying from MUD if based in the UK.
I don’t recommend ordering from MUD if you are based in the UK.
I ordered a pair of jeans from them but decided to return them. After paying for a the return they informed me that I should also include a commercial invoice to avoid customs charges. This commercial invoice was not provided in the returns email. After 2 phone calls with customer service and multiple emails this invoice has still not been provided to me.
30 avril 2026
Avis spontané
Réponse de MUD Jeans
Thank you for sharing your experience. We’re sorry to hear that the return process has been so frustrating and unclear.
We understand how inconvenient this situation has been. We can see that the commercial invoice has now been sent to you, and we hope this helped.
Thank you for your patience and feedback. We take this seriously.
- Team MUD
Order still not shipped after two weeks
I placed my order on April 14, 2026, and two weeks later the order status still says that it is being prepared for shipment. However, the website states that shipping to Germany only takes 1–2 days.
After one week, I contacted customer support. First, I had to deal with an AI bot that was unable to provide any clear information. I was then supposedly forwarded to a real support agent, but I have now been waiting another week without receiving any response.
I understand that delays can happen due to stock shortages or other issues. However, in that case, I would at least expect to be informed about the current status of my order and the reason for the delay.
Overall, the lack of communication is very disappointing.
27 avril 2026
Avis spontané
Réponse de MUD Jeans
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and truly appreciate your patience. Due to a higher-than-usual volume of requests, our customer service team currently needs a bit more time to respond.
We would like to look into your order as soon as possible and provide you with a clear update on its current status and expected delivery. Could you please reach out to us directly with your order number so we can assist you promptly?
We wish you a lovely day!
Heel blij met mijn nieuwe jeans!!
Heel blij met mijn nieuwe jeans!!
Mooie jeans, goede kwaliteit en nog duurzaam ook, super !!!
19 mars 2026
Avis spontané
Réponse de MUD Jeans
Wat leuk om te horen, dank je wel voor je enthousiaste review!
Fijn dat je zo blij bent met je nieuwe jeans. We vinden het belangrijk dat stijl, kwaliteit en duurzaamheid samenkomen, dus dit is precies waar we het voor doen. Veel draagplezier!
- Team MUD Jeans
Size guide is wrong. Quality is questionable. Shipping fees are exuberant.
The sizing guide was off for both jeans. Neither were close to fitting well. There was a definite quality difference between the 2 pairs and it felt like 1 would tear with any wear. The shipping was a third the the price of the jeans and I have to pay to ship them back as well meaning I'm out more than $100 due to THEIR poor quality control.
4 février 2026
Avis spontané
Réponse de MUD Jeans
Thank you for sharing your experience. We’re really sorry to hear that the jeans didn’t fit as expected and that you noticed a difference in quality between the two pairs. That’s certainly not the experience we want for our customers.
We understand how frustrating sizing issues can be, especially when ordering internationally. As the shipment was sent to the US, international shipping costs are unfortunately higher due to distance and carrier fees. We also realize that return shipping costs can add to that frustration.
Quality is very important to us, and your feedback regarding the difference between the two pairs is something we take seriously. We would truly appreciate the opportunity to look into this further and see how we can help. Please feel free to reach out to our customer service team (info@mudjeans.eu) so we can review your order and work toward a suitable solution.
Not trustworthy online stock
10 days to let me know their online stock was not trustworthy and that my jeans can't be delivered. No information about future availability, 10% discount on next purchase offered. Hoping for quick refund.
Very disappointed by my (not first) experience.
12 février 2026
Avis spontané
Réponse de MUD Jeans
We’re very sorry to hear about your experience and completely understand how frustrating this must be. Especially after waiting 10 days only to find out the item was unavailable.
This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused by the incorrect stock information and the lack of clarity around future availability.
If you haven’t received your refund yet, please reach out to our customer service team (info@mudjeans.eu) with your order number so we can make sure this is resolved as quickly as possible.
Customer service
Great quality of jeans. Also good customer service: A return was lost by DPD, and MUD jeans restituded the return even though the package was not found yet.
Just be aware that you need to pay the return costs when returning items, but it’s only a small fee.
19 décembre 2025
Avis spontané
Réponse de MUD Jeans
Thank you for sharing your experience.
Great to hear that you are happy with the quality of the jeans and our customer service! That means a lot to us.
We are sorry about the issue with the return shipment, but glad we could resolve it properly together.
Prima broek, slechte service
Met de broek (die ik na maanden eindelijk kreeg) ben ik heel tevreden, maar met de klantenservice heb ik slechte ervaringen. Een aantal maanden geleden had ik een leasecontract afgesloten, maar de broek werd maar niet geleverd. Na een paar keer wekelijks bellen met de klantenservice was het nog steeds niet duidelijk wat het probleem was, er werd me alleen verzekerd dat er “achter de schermen hard wordt gewerkt aan een oplossing.” De laatste keer kreeg ik de belofte dat ik diezelfde dag nog een terugkoppeling zou krijgen, maar daarna werd ik wederom niet teruggebeld en heb ik maar een andere MUD-jeans gekocht in een winkel.
Later heb ik nog eens geprobeerd om te leasen. Deze broek was niet meer leverbaar, maar als compensatie kreeg ik een kortingscode (die echter niet werkte bij leasejeans). Ik gaf wonderwel niet op, en de derde poging was succesvol! Snel en zonder problemen kreeg ik mijn leasejeans. Ik ben tevreden over de broek, maar gezien mijn eerdere ervaringen lijkt het bijna alsof je bewust wordt ontmoedigd om te leasen.
21 novembre 2025
Avis spontané
Slechte klantenservice
Ik ontvang de verkeerde broek maar met wel de juiste labels eraan. Ik heb de vrijdag 30 oktober gemaild. Geen reactie. Ik heb gebeld. Wat vervelend voor u. Dit moet snel worden opgelost. Stuurt u even een mail. Ik zei, ik heb gemaild. Ik zal het even nakijken. Kan geen mail van u vinden. Stuur er nog maar een dan lossen we het gelijk op. Mijn vorige mail doorgestuurd met een nieuw bericht. Nog geen antwoord. Ik weer gebeld. Er is niemand om u te woord te staan. Ze gaf nog wel aan om mijn telefoonnummer door te geven zodat ze terug kunnen bellen. Ik had een afspraak dus dat werd lastig. Ruim anderhalve week verder en je hoort niks. De klantenservice is bar slecht. Het enige wat ik wil is de juiste broek ontvangen maar dat lukt niet. Ik moet hem nu eerst terugsturen mijn geld terug krijgen en dan weer opnieuw bestellen. Zal je zien dat hij uitverkocht is. En inderdaad ik zat te twijfelen om een aandeel te kopen maar gelukkig toch niet gedaan.
30 octobre 2025
Avis spontané
Réponse de MUD Jeans
Bedankt voor je bericht en je uitgebreide feedback. Dit is natuurlijk niet de bedoeling.
We begrijpen dat het frustrerend is dat je nog steeds geen oplossing hebt ontvangen en dat het contact met onze klantenservice niet goed verloopt.
We nemen zo snel mogelijk contact met je op om dit op te lossen. Onze excuses voor het ongemak.
Top klantenservice
Ik had een broek die slecht uit de wasmachine kwam de eerste keer (overal slijtageplekken) en kreeg gratis een nieuwe. Daarbij was het binnen 3 werkdagen geregeld. Top klantenservice!
27 octobre 2025
Avis spontané
Réponse de MUD Jeans
Bedankt voor je review en de positieve feedback! We vinden het belangrijk dat je tevreden bent met je aankoop en onze service, en waarderen het dat je de moeite hebt genomen dit te delen.
Totaal verkeerd product ontvangen
Vrijdag pakketje ontvangen, blijkt een totaal andere broek (ander merk) in een totaal andere maat in te zitten. Ik krijg geen reactie van het mailadres dat op de website staat en ook via chat geen reactie. Zwaar teleurgesteld.
26 septembre 2025
Avis spontané
Réponse de MUD Jeans
Hi Melanie, wat ontzettend vervelend dat er iets is fout gegaan in het magazijn. Onze excuses hiervoor.
We zien dat we contact hebben gehad en hopen dat we het naar wens met je hebben kunnen oplossen!
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