Mybathstore Avis 

AVOID.
Item was brought because in writing, told me delivery would be made Friday 5th July
I chased asking for an update
K Doe responded saying would provide an update Monday
I responded if item does not arrive by Tuesday am, I am requesting refund
No response from K Doe.
I opened a case which my card issuer
K Doe only responded to a email on the 31st of July 3 weeks and 3 days later telling me I need to pay for the item no return address provided.
K Doe then followed up on 5th August supplying a return address, please tell me why it can be acceptable that you don't reply for 3 weeks and 3 days yet expect a reply from me within 3 days?
Phone call from husband who was rude, wasn't willing to listen and was indeed threatening me.
Please read your reviews on trust pilot they all state the same thing.
Horrendous company, very unprofessional, advice for people using would be to buy using credit card because your protected when they don't respond.

Excellent website
In stock items
Prompt delivery

Ordered an in wall shower drain. After over a week had not been dispatched. Was told that it was lost with DHL despite me not having received a dispatch email. Then told a replacement was not available in the size I required so I agreed to accept an alternative size. Was meant to be dispatched straight away but took a number of days before I received a dispatch email. Now after a total of two weeks it still hasn't arrived and the tracking number provided is bogus.
Tried to phone a number of times but no answer. So if you read this Mr Bathstore please get in touch and let me know where my drain is.
Avoid!

Great service , great communication very good price saved £150+ over purchase at VP

Wrong item was sent. After severals email and calls (which they now stopped answering), I am no closer to getting the bath-shower mixer I ordered. It does not seem there is an appetite to resolve in a timely manner.

My order has not been despatched. They have not replied to 4 emails. They have 2 phone numbers seemingly unmanned! Avoid at all costs, I wish I had! The trouble is I looked here after ordered!

Ordered the part, it got lost, having to chase every day despite being told you would ring back, which you haven’t done once. Mostly you don’t even answer. I’ve had a leak for weeks and there is no urgency whatsoever, despite the fact I have had to pay up front. Disappointed & frustrated.

Excellent company to deal with. Helped me to get the bathroom tap I wanted. Fast delivery, beautiful iridescent tap! Thank you, Klaudia!

It took over a week for our item to get sent to DHL for delivery and then they promptly lost it because it got delivered to the wrong address. Not Mybathstores fault but maybe they should use another courier service?

Still awaiting delivery! No-one answers or replies to calls. Be wary!!!

Max finally made things right and I received my product just a little late
Cheers

Really bad service from max, I tried to order extra items to the order and he told he hasn’t got time to amend the order as he runs 3 other businesses and he never got back to me regarding my original order, whilst withholding my money for over 2 weeks and in the end I had to get a refund through a external way😳

It’s been over 10days no item and I can’t get through on the phone not sure this is a scam?

I purchased a complete Hans Grohe shower system from my bathstore. Communication was a little sporadic probably due to the Easter Bank Holiday weekend?
The shower arrived about a week after purchase.
The shower looks very nice but we are still waiting for it to be installed. We have purchased the same shower a number of years ago and have been very happy with it!

Arrived in time, exactly what i wanted

Product was exactly what I wanted at a good price, especially as I couldn’t find anywhere else. However, 24 hours after placing order I got confirmation from DHL that item would be delivered next day. Shipment was delayed but I was not informed of this and had to chase up - all unnecessary if a realistic delivery date had been set and DHL site was maintained accurately. Overall good experience but really need better follow-up when orders placed.

Good communication regarding delivery all items delivered as promised and value for money.

Order hasn’t arrived
No response for mybathstore

The order took three weeks to arrive, all items apparently were in stock.
The toilet seat is missing.
Tried emailing but with no response !
Would be nice to have a telephone number to call!