My Cheap Laptop Avis 

Prompt, honest service

Adusted delivery forward as I was going away! Many thanks for being responsive.

The delivery of the laptop has been utterly chaotic and as of writing this review, I have still not received the laptop. I think this service is utterly unacceptable. I took a whole day off work to receive it and the driver took it the door next to mine but didn't even attempt to leave it with my neighbours as per my instructions. He just took a photo of the wrong door and drove off. Neither the delivery company (DPD) nor My Cheap Laptop have helped me to receive the laptop. I will never use this company or DPD again.
It's true that this issue is related directly to the delivery, however, My Cheap Laptop chose to work with DPD so they must carry some of the responsibility as I didn't enter into an agreement with DPD, I entered into an agreement with My Cheap Laptop.

In one word: efficient. So many businesses today are so slow in delivering a service. This company is slick.

offer was deceptive, not clear

My refurbished Dell laptop worked well - for 4 months, then the battery began to fail to take up charge. I then found out that the battery is NOT covered by the one year warranty. Obviously, it had not been tested or replaced under the refurbishment. Shoddy really.

Bought a super quick Dell laptop from these guys when I retired from the NHS. Really pleased with purchase, still going strong with no issues 12 months later. Excellent laptop, beautifully packed and arrived ready to use. Would not hesitate to recommend and when the time comes will be buying again from them

no customer support is offered at all after 12 months of buying the laptop be very careful when deciding to buy from this company they will not offer any support to you and you will end up with a piece of useless plastic if you end up with any software issues as you can not recover windows to restart the laptop from fresh due to software failures. this is because widows does not physically exist on the laptop its most likely just a copy of a licence key brought once then used to be copied on to all refurbished laptops. i would advise people to save your money and buy new not there cheep non working non fixable crud

Well first wrong laptop, second laptop overheated so badly I couldn't touch it, agreed to get different laptop and again more problems! On switch on warning about tampering has happened, then a grinding noise. Tried emailing and emailing and then ringing. Ignored. Refused to help, Refused to send email to Mark, no surname, the boss!!! So steaming right now and will report to any authority I can

Great service, prompt delivery and product exactly as described. Working well with absolutely no issues and software (office) installed as ordered. Will definitely use again. Took my time to review to fully test but perfect

My Cheap Laptop – also known as Grabalaptop and Newandusedlaptops4u (on eBay) – are just store fronts for Solent Laptops Limited. If you see any of these names, close the website and take your money elsewhere. Their refurbished laptops do not match their descriptions and they will remove any negative feedback they can.

I purchased a laptop from their eBay store and it arrived with multiple cosmetic issues that would not fit the standard of “very good” condition – there were the expected scratches and scuffs, but also a cracked bottom panel, misaligned display bezel, slightly warped chassis, and the cooling vents were not cleaned very well.

After about five minutes of the setting up the device, the audio completely stopped working. Despite being enabled in the BIOS, running diagnostics would not find any functional sound card. Even installing updates, reinstalling Windows, and updating the BIOS did not restore it.

I opened up the laptop to see the 4G modem antenna connectors were disconnected and free to touch the motherboard (which can cause and may have caused a short). In addition, there was a brown residue inside near the USB ports which could have been from a spilled drink.

I contacted them and they were quick to arrange a replacement. It actually came quicker than the original order and they took away the previous device as part of an exchange with DPD.

When the new order arrived, it was in a slightly better cosmetic condition overall. But within a couple of minutes of switching it on, it was clear that the keyboard had an obvious fault where at least one key – the backspace – did not work properly. I did not check anything further and returned the device at that point.

The issue I have is that these were obvious flaws that anyone blessed with sight could see. Neither of the two laptops I received should have been sold. There is no way that these were put through an “extensive reconditioning process” as glaring issues would have been picked up on – or perhaps they simply do not care.

Another thing they do not tell you is that they get stock from foreign countries. Now, that itself is not an issue, but they do reprint the keyboards to give it a UK layout. While they do mention that they do this in the descriptions, it will render any backlit keys useless. In addition, it makes the laptop smell, and the repaint is not even a good job as scratches off fairly easily and they also managed to paint the chassis as well on the units I received.

I left negative feedback on eBay – including pictures of the condition – and they leveraged eBay’s policies to remove it. Essentially, eBay allows sellers to remove negative feedback if they offer free returns for a full refund. By doing so, they can just scrub any negative comments as long as the customer returns the product.

I also contacted them for a comment to why they requested for eBay to remove my feedback, but they blocked me once the transaction completed.

This is not an isolated incident either as the seller – at least through eBay – has a reputation of selling sub-standard goods, getting feedback deleted, followed by blocking users once the return is complete according to the comments I have been reading online.

Besides the facts, it is my opinion that – based on the samples I have seen – Solent Laptops Limited is using this business model to target less technically knowledgeable people by undercutting the competition with the supply of low-quality refurbished devices.

Almost no doubt they will try to get this review removed as well as opposed to addressing the internal issues with their company.

In short, I would highly advise spending a little more and going with a reputable company. Do not be enticed by the low prices as they are low for a reason. You will get your money back if there are problems (at least through eBay), but expect to waste a few weeks of your time.

Laptop delivered was absolutely spot on. As described. However had a slight issue with the power adapter. Emailed Friday morning with issue, replacement adapter arrived Saturday afternoon! Excellent "post sale" service.

Poor customer service.

Sent me a faulty laptop that would not work and on top of this they did not install the microsoft that I had paid for. I complained and asked to return the laptop as this is unacceptable. I bought one from somewhere else that is more reputable.... I sent tracked as its a high value item and this was important. The postage was NOT cheap as a result. They refused to refund the postage which I think is completeley unacceptable as this faulty laptop was 100% their fault. I have raised this and they will not budge. Poor customer service, do not buy here.

monitor arrived in an undamaged box but when plugged in it was obvious that the screen had been damaged before it was boxed....fair enough these things happen......before i could return it i had to prove to them ,by way of photographs ....the damage ...a picture of the full lap top....the box ....and then if i am lucky they will pick it up.....and then check it to make sure its damaged ??????? and after three days they will send a replacement.....so i told them to shove it and i want a refund and bought a replacement from a REFUTABLE company ....give them a wide birth clowns....

Delighted with my HP Elitebook. Arrived in 48 hours, excellent condition. Good dispatch and tracking, arrived as indicated. The price was right.

I'm very impressed with mycheaplaptop, after buying the first laptop which I quickly realised was not suited to my needs, I phoned them to explain that I'd seen a different model on their website that I'd prefer. They quickly arranged for a return for my current laptop and the dispatch of a replacement. It was all so efficient and smooth, the lady on the phone was really nice and helpful. I love using the laptop that I have now and it's great value. I've had no issues and would definitely recommend mycheaplaptop.

Laptop is in pristine condition and has met my expectations in terms of performance. Cost a lot less than an equivalent spec new laptop and is proving good value.

Good quality equipment, and prompt service.