I order a pair of Bella earrings in gold and got a silver pair for free. I thought that was a great deal and figured if they are poor quality I didn’t really spend too much. To my surprise, these were... Voir plus
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This company never fails. The earrings i purchased are substantial and beautiful. I love them because I’m always losing post earrings, but the style of the Bella never fall off. They are so affordable... Voir plus
I have ordered many pairs of earrings for myself and as 🎁 gifts. Would not gift if I didn't love them. Beautiful colors, quality and appearance. Delivery faster than expected What's not to lik... Voir plus
Nice earings but God they are cheaply made.. I ordered them after reading hypo-allergenic but I only tried them on n itched like crazy. Total waste of money customer service was crap I was just told t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Here at My Jewellery Story, we believe that quality jewellery shouldn’t be expensive, must be 100% hypoallergenic, and that everyone should have access to the perfect piece to elevate any look.
Coordonnées de contact
Royaume-Uni
- help@myjewellerystory.uk
- myjs.com
4,5
Excellent
984 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Still waiting after three weeks
Still waiting after three weeks, tracking says that they are with the post office, and they thrive on incompetence.
8 août 2026
Avis spontané
Réponse de My Jewellery Story
Hi Lola,
We’re really sorry to hear that you’re still waiting for your order after three weeks. We completely understand how frustrating this must be, especially when the tracking shows that your parcel is with the post office but hasn’t been delivered.
We’d really like the opportunity to look into this further and see how we can assist. If you’ve already been in contact with our Customer Care team, we’re happy to pick this up and investigate the delivery status again.
Please email us at help@myjewellerystory.uk
with your order number and details, and we’ll be more than happy to review this for you and work towards a resolution.
Kind regards,
Erika
MYJS Customer Care
Outstanding quality & impressive company
Outstanding quality of jewelry
Price is incredibly low
Personalized emails from company thanking you
Love my sparkly earring!!
Bought over 2 years ago & earring look the same !!
24 juin 2026
I liked how prompt the company was in…
I liked how prompt the company was in letting me know when my order would arrive, and the steps involved to make it happen in a certain time frame, which it did.
I am more than satisfied with
the entire transaction.
Thank you.
21 juin 2026
Great Customer Service
When I received my highly anticipated earrings they were both damaged. The hoops were broken and twisted and I was very disappointed. I contacted customer service and they responded immediately and said they would get back to me with a resolution. Within hours they contacted me again and told me they were sorry for my experience and would send out a new set of earrings immediately. This is what I call excellent customer service. I would buy from them again because they made me feel like I can trust them.
6 juillet 2026
Quick delivery
I was skeptical about ordering something from so far away because I’ve had bad experiences in the past.The earrings I ordered arrived, well packed and in just a short time
They are just as beautiful as the picture.
19 juin 2026
Exquisite Earrings....Simply Beautiful.
The earrings I purchased have all been exquisitly made with beautiful stones and great craftmanship. In addition, I had a question about a delivery and the response was immediate, informative and kind.
17 juin 2026
My ring is beautiful and I really…
My ring is beautiful and I really appreciated the free earrings with my first order. I am wearing them all now! Quality is great! Will definitely order again!!
17 juin 2026
I'm love the quality !
1 juin 2026
My earrings arrived intact and each…
My earrings arrived intact and each pair inside a nice little pouch to keep them in. I didn't expect that. It was a nice surprise. The earrings look and fit great. Thank you.
31 mai 2026
Great quality
Great quality, Great prices - I have ordered twice and been very happy with everything I've ordered.
31 mai 2026
Absolutely love the earrings
Absolutely love the earrings, their high quality, rich colors, and prompt delivery!
22 mai 2026
I purchased earrings
I purchased earrings. They did not look like the ones advertised. Customer service is terrible and trying to make a return is difficult
26 mai 2026
Réponse de My Jewellery Story
Hi Julie,
We're sorry to hear this. We've replied to your message and are happy to assist with your return.
It appears the incorrect return form may have been used, so we've reached out to help complete the correct US return form and provide the appropriate return instructions.
Kind regards,
Erika
MYJS Customer Care
Great product!
I have ordered over a dozen pairs of the Bella earrings and find them to be good quality. I get so many compliments on the various colors, and lots of my friends have now ordered them, as well.
26 mai 2026
Quality and size was perfecto!
19 mai 2026
Love your jewelry!!
19 mai 2026
I like this store,I will recommend for…
I like this store,I will recommend for all my friends! Thanks!
29 avril 2026
Sollte ein Geschenk sein
Sollte ein Geschenk sein. Ärgerlich, dass das Preisetikett nicht zu entfernen war, ohne Klebstoffspuren zu hinterlassen. Das müsste doch auch anders möglich sein.
21 mai 2026
Avis spontané
I have purchased 4 pairs of6mm earrings…
I have purchased 4 pairs of6mm earrings beautifully made dxcellnt service
How ever I of the jewels has come out of backing I emailed customer er services to ask what glue they recommended to reattach jewel to backing but no response very disappointing
6 mai 2026
Avis spontané
Réponse de My Jewellery Story
Hi Jacqueline,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We’d really love the opportunity to learn more about the issue and assist you further. We’ve checked our inbox but unfortunately have not been able to locate your email.
We’d be more than happy to help with a replacement for the affected earrings. Please kindly inform us your order details so we can look into this for you as soon as possible.
We look forward to hearing from you and resolving this for you.
Kind regards,
MYJS Customer Care
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