Was able to get a video call inside 1 hour, whereas boots pharmacy first had no appointments for three days. The pharmacist was really helpful and prescribed medication. Payment super easy. Howev... Voir plus
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SUCH A QUICK RESPONSE AND SERVICE. SO HANDY. MY ONLY NEGATIVE IS THE DELAY ON BEING ABLE TO COMMENCE TREATMENT DUE TO INLY OPTION BEING PRESCRIPTION SENT IN POST, NO OPTION FOR COLLECTION FROM LOCA... Voir plus
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Well!!! Amazing service!! Spoke to GP receptionist who advised the usual, no appointments but call back following day when they open to see if any availability that day … then she asked if I’d heard o... Voir plus
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My local surgery is a break through in getting an almost instant appointment. I used video for synisitus and had a call back within the hour. I was thoroughly assessed and then given antibiotics and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Coordonnées de contact
Royaume-Uni
- mylocalsurgery.co.uk
4,3
Excellent
557 avis
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My urgent prescription for antibiotics…
My urgent prescription for antibiotics has not arrived. Has been coming up to 36 hours and it is 100 miles away. Waste of time and unsafe.
16 septembre 2026
Avis spontané
Avoid, whenever possible.
Once upon a time, if you had something like a mosquito bite that had become infected and rather painful, you'd pop along to your local doctor between 8:00 and 9:00 am and he'd write you a prescription. You'd walk round the corner to your local chemist, pop the antibiotic, and within the hour you'd be beginning the process of recovery.
Today, and after billions of your money poured into 'our' NHS to improve it, you can't do anything like that. You can't see your doctor (anyway you have no idea who he/she might be this week), and you can't even see your chemist (it's all online you see.) So online you go. There, you are funnelled through something called My Local Surgery (which of course it isn't) and some other thing called Pharmacy 1st. No information appears on the bona fides of either of these organisations. A vaguely harassed looking man appears on screen. He can hear you, but you can't hear him. Instead, he helpfully types little messages to you. He prescribes some antibiotics and says they will be delivered to you tomorrow. You wonder if you can pick them up today perhaps, as the bite is really quite painful? No, it seems you cannot. But they'll be delivered to your door tomorrow.
Only they aren't.
Perhaps the next day?
No, they aren't.
And the next?
At some point they turn up in an envelope containing a crushed and torn-apart mess that reveals four or five pills.
My conclusion: avoid this 'service' if you possibly can.
Oh, and when you've recovered three days later than you should have, ask the NHS for your money back
5 septembre 2026
Réponse de My Local Surgery
Hi Richard,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about your experience and completely understand your frustration, particularly as you were dealing with a painful infection and were understandably hoping to receive your treatment as quickly as possible.
We have looked into your consultation and would like to clarify what happened. Our records show that the pharmacist joined the consultation ahead of the scheduled appointment time and was waiting for you. We understand that you experienced technical difficulties and were unable to hear the pharmacist. As the pharmacist was able to hear you, they continued the consultation via the chat function so that your treatment would not be unnecessarily delayed.
We do advise patients to join their appointment a few minutes early so that, should any technical difficulties arise, our dedicated Customer Service team has an opportunity to assist and resolve the issue promptly. Had we been made aware of the problem during the consultation, we would have been happy to help troubleshoot this with you.
We would also like to clarify the delivery arrangements mentioned during your consultation. As we operate remotely and work with partner pharmacies and Royal Mail, prescriptions are delivered directly to the patient rather than being available for collection from a local pharmacy. This information is also clearly outlined on our website. We appreciate that this may have been missed when placing your request, and we’ll take your feedback on board to see how we can make this information even more prominent and easier to understand.
Following your consultation, your prescription was created and dispatched on the same day. It was sent with the intention of reaching you as quickly as possible. Unfortunately, there was a delay while the prescription was in transit, which was outside of our direct control and resulted in it arriving later than expected. We sincerely apologise for the inconvenience this caused.
For patients who require a faster delivery service, we also offer a guaranteed 24-hour delivery option. This can provide additional reassurance where receiving medication promptly is particularly important, whereas standard delivery times can occasionally vary due to factors within the courier network.
We’re also sorry to hear that you received the package in a damaged condition. We take this concern seriously. Having reviewed the proof of delivery available to us, the parcel appears to have been delivered in good condition. However, we appreciate that this does not necessarily reflect the condition in which it was received. If your package arrived torn or damaged, please contact our Customer Service team and provide photographs of the packaging and medication. We will be happy to investigate this further and, where appropriate, raise the matter with the courier to help prevent similar incidents from occurring.
While certain aspects of the delivery process are outside our direct control, we recognise that from a patient’s perspective, the entire journey is experienced as one service. We therefore take your feedback seriously and will review the points you have raised to identify where we can improve.
We’re genuinely sorry that your experience has left you feeling that our service should be avoided. At the same time, we hope this response provides some useful context around what happened and demonstrates that your prescription was processed and dispatched promptly following your consultation, with the subsequent delay occurring during transit.
For future reference, if you experience any issues with your consultation, prescription or delivery, we strongly encourage you to contact our Customer Service team as soon as possible. This gives us the opportunity to investigate the matter promptly and do everything we can to resolve it quickly and effectively.
Kind regards,
The My Local Surgery Team
What a fantastic service
What a fantastic service! And my medication was delivered to me the following morning.
5 septembre 2026
Réponse de My Local Surgery
Hi Lorraine,
Thank you so much for your fantastic feedback! We’re delighted to hear that you were happy with our service and that your medication arrived the following morning.
It’s wonderful to know that we were able to make the process convenient and straightforward for you. We really appreciate you taking the time to share your experience and your kind words mean a lot to our team.
Thank you for choosing us, and we hope to assist you again whenever you need us!
Kind regards,
The My Local Surgery Team
Medication stolen, no refund
My medication was stolen in transit and when I tried to contact customer service they sent me a holding message and have not followed up. I have not received my medication or any refund for my treatment. Terrible service.
4 septembre 2026
Réponse de My Local Surgery
Hi Nuala,
Thanks for your feedback. We’re truly sorry to hear about your experience. We understand how distressing and frustrating it must have been to have your medication stolen in transit, especially when it was needed for your treatment.
We sincerely apologise that it took longer than expected to resolve this. The situation required an investigation, and as this was the first time we had encountered an incident like this, we needed to take the appropriate steps to understand what happened. We recognise that this should have been handled more promptly and that you should have received clearer communication throughout.
We’d also like to confirm that your refund has been processed. If you have not yet received it, please contact your bank to check its status, or reach out to our customer service team, who will be happy to assist you further.
We’re very sorry for the inconvenience and frustration caused, and we appreciate your patience and understanding.
Warm Regard,
The My Local Surgery Team
Great service, Royal Mail lets it down
Was able to get a video call inside 1 hour, whereas boots pharmacy first had no appointments for three days. The pharmacist was really helpful and prescribed medication. Payment super easy.
However, they used royal mail tracked - NOT special or guaranteed delivery, so I'm now 24+ hours from the consultation and still no medicine. The tracking has not updated so I am at the mercy of Royal Mail. It's also a weekend so I doubt I'll be able to get another prescription from elsewhere.
I'd otherwise give them a higher rating, but the choice of delivery service really lets it down. I'd willingly have paid more for guaranteed delivery - I need the penicillin!
11 septembre 2026
Avis spontané
Réponse de My Local Surgery
Hi Eloise,
Thank you for taking the time to share your experience. We’re pleased to hear that you were able to speak with a pharmacist quickly, found the consultation helpful, and found the payment process straightforward.
We’re sorry to hear that you were concerned about the delivery time. Having reviewed the order, we can confirm that the consultation took place on 11 September and the prescription was dispatched the same day. Our records show that it was delivered the following day.
As we operate remotely, prescriptions are sent using our standard 24-hour delivery service, and information regarding our delivery service is provided on our website.
We understand how important it is to receive medication promptly, and we appreciate your feedback regarding the option of faster or guaranteed delivery. We’ll pass your comments on to the relevant team for consideration.
Thank you again for your feedback. We’re sorry that the delivery experience affected your overall impression, and we’re glad to hear that you were otherwise happy with the consultation and service provided.
Warm Regards,
The My Local Surgery Team
Brilliant experience
Brilliant experience, thorough chat with the medical professional via FaceTime, then my medication was shipped out and arrived the next day! Saved me so much time trying to get a GP appointment! Amazing service
4 septembre 2026
Réponse de My Local Surgery
Hi Joanna,
Thank you so much for your fantastic feedback! We’re delighted to hear that you had such a positive experience with our service.
It’s great to know that you found the consultation with our medical professional thorough and that your medication was dispatched promptly and arrived the following day. We’re especially pleased that our service helped save you time and made accessing your treatment more convenient.
Your kind words mean a lot to our team, and we really appreciate you taking the time to share your experience.
Thank you for choosing us, and we look forward to assisting you again whenever you need us!
Kind regards,
The My Local Surgery Team
SUCH A QUICK RESPONSE AND SERVICE.
SUCH A QUICK RESPONSE AND SERVICE.
SO HANDY.
MY ONLY NEGATIVE IS THE DELAY ON BEING ABLE TO COMMENCE TREATMENT DUE TO INLY OPTION BEING PRESCRIPTION SENT IN POST, NO OPTION FOR COLLECTION FROM LOCAL PHARMACY.
HOWEVER, APPOINTMENT WAS 15:00, MEDICATION RECEIVED FOLLOWING DAY AT 11:40.
31 août 2026
Réponse de My Local Surgery
Hi Lucy,
Thank you for taking the time to share your feedback. We’re delighted to hear that you found our service quick, convenient and easy to use.
We completely understand your point regarding the prescription delivery and the option to collect medication from a local pharmacy. As our service operates remotely, prescriptions are currently dispensed through our partner pharmacies and delivered directly to patients. We appreciate that having a local collection option could be more convenient, particularly when treatment is needed urgently, and we’ll certainly take your feedback on board.
That said, we’re pleased that despite your appointment being at 15:00, your medication was delivered the following morning at 11:40. We always aim to process and dispatch prescriptions as promptly as possible so that patients can begin their treatment without unnecessary delay.
Thank you again for your valuable feedback and for choosing our service. We really appreciate your support.
Kind regards,
The My Local Surgery Team
Réponse de My Local Surgery
Hi Camilla,
Thank you so much for your lovely feedback! We’re delighted to hear that you found the service easy and speedy, and that your medicine arrived so quickly.
We really appreciate you taking the time to share your experience. It means a lot to our team, and we’re pleased we could make the process quick and convenient for you.
Thank you for choosing us!
Kind regards,
The My Local Surgery Team
Amazing service…efficient and…
Amazing service…efficient and effective. Couldn’t ask for more!
27 août 2026
Réponse de My Local Surgery
Hi,
Thank you so much for your fantastic feedback! We’re delighted to hear that you found our service efficient, effective, and met your expectations.
We really appreciate you taking the time to share your experience. Your kind words mean a lot to our team and motivate us to continue providing a convenient and reliable service.
Thank you for choosing us!
Kind regards,
The My Local Surgery Team
What a fantastic service
What a fantastic service! Friendly, efficient and extremely effective
2 septembre 2026
Avis spontané
Réponse de My Local Surgery
Hi,
Thank you so much for your wonderful review! We’re delighted to hear that you found our service friendly, efficient, and effective. Your kind feedback means a lot to our team, and we truly appreciate you taking the time to share your experience.
We look forward to helping you again in the future!
Warm Regards,
The My Local Surgery Team
Helpful and fast thankyou so much
1 septembre 2026
Avis spontané
Réponse de My Local Surgery
Hi Gemma,
Thank you so much for your kind review! We’re delighted to hear that you found our service helpful and fast. We really appreciate your feedback and look forward to assisting you again in the future!
Warm Regards,
The My Local Surgery Team
Still waiting for my prescription. Still in pain.
Video appointment was good but I’ve now been waiting for two days for the prescription to arrive. Tomorrow is Sunday, so it’ll be Monday at the earliest. That’s another few days of taking painkillers. I will not use this service again and I will make a complaint to my surgery.
27 août 2026
Avis spontané
Réponse de My Local Surgery
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear about the delay in receiving your prescription, and we completely understand how frustrating and concerning this must have been, particularly when you’re in pain and relying on timely treatment.
We’re pleased to hear that your video appointment itself went well, but we recognise that this does not make up for the inconvenience caused by the delay.
Upon looking into this, it appears that your prescription was dispatched on the same day as your appointment. Unfortunately, it was scanned into the Royal Mail network later than expected, which resulted in a delay to its delivery.
We’re truly sorry for the inconvenience this caused. This is certainly not the level of service we aim to provide, and we’ll be reviewing what happened to help prevent a similar situation from occurring in the future.
Please accept our sincere apologies, and we hope you’ll consider giving us a second chance to provide you with the level of care and service we strive to deliver.
Kind regards,
The My Local Surgery Team
Really quick to get an appointment and…
Really quick to get an appointment and antibiotics issued quickly. However due to postal service took 2 days to arrive, would have been quicker to have the prescription and go to the pharmacy myself. Also the description to take tablets confusing as specially issued even more tablets than recommended
1 août 2026
Réponse de My Local Surgery
Hello Kate,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were able to get an appointment quickly and that your prescription was issued promptly.
We’re sorry to hear that the postal delivery took two days, as we understand that this can be frustrating when you need your medication. We also appreciate your feedback regarding the instructions and the number of tablets supplied. We’ll take this on board and review how we can make the directions clearer.
Thank you again for your feedback, and we hope you’re feeling better.
Warm Regards,
The My Local Surgery Team
Very quick and easy to use
Very quick, easy to use and thorough - couldn’t ask for any more!
20 août 2026
Avis spontané
Réponse de My Local Surgery
Hi Samuel,
Thank you for your kind review! 😊 We’re so pleased to hear that the service was helpful when you needed it. We really appreciate you taking the time to share your experience, and we’re glad we could be there to support you. Thank you for choosing our service!
Please don't hesitate to get in touch again, we're always here to assist you.
Warm Regards,
The My Local Surgery Team
Still waiting for delivery….
Had a consultation last thursday and approved my prescription straight away. Said it should be dispatched next day. I was notified that Royal Mail were expecting in Monday and i can see from online that it was not dispatched by Your Pharmacy till then either so already late. We are now 2 days later and it still says the same thing on Royal Mail so clearly my prescription still has not been handed over. This means ill be waiting at least a week before my prescription if not longer!
The doctors informed me this is the service i now have to use but i will be contacting them to inform them that this will not be reliable enough going forward.
19 août 2026
Avis spontané
Réponse de My Local Surgery
Hi Zoe,
Thank you for taking the time to share your experience. We are genuinely sorry for the frustration and disappointment caused by the delay in receiving your prescription.
We completely understand your concerns, particularly as you were advised that your prescription would be dispatched the following day and were then left waiting with limited updates from Royal Mail. We appreciate how important it is to receive medication when expected, and we recognise that this experience has understandably affected your confidence in our service.
Unfortunately, the medication prescribed was temporarily out of stock, and although we received the stock on Monday and dispatched the prescription that day, we acknowledge that this meant the order was already later than originally anticipated. Royal Mail subsequently experienced a delay in transit, which has unfortunately added further time to the delivery.
We also sincerely apologise that we did not communicate the stock issue and the resulting delay to you clearly and promptly. You should not have been left having to monitor the tracking information yourself without a clear explanation from us.
We take your feedback seriously and will use it to improve both our communication and the reliability of the service we provide. We are very sorry that we have fallen short of the standard you expected and deserved on this occasion.
Kind regards,
The My Local Surgery Team
Great not having to wait for a GP…
Great not having to wait for a GP appointment however not having an option to collect a prescription locally was not great as I now have to wait 24 hours to have the prescription delivered
19 août 2026
Avis spontané
Réponse de My Local Surgery
Hello,
Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated the convenience of not having to wait for a GP appointment.
We completely understand your frustration regarding the lack of a local collection option, particularly when you need your prescription promptly. As we work with a network of partner pharmacies, prescriptions are currently dispatched directly to your doorstep via courier, with delivery usually within 24 hours. While this information is provided on our website, we appreciate that it may not always be noticed when placing an order.
We understand that having the option to collect locally would be more convenient for some patients, and we really appreciate you highlighting this. Your feedback is valuable to us and will be taken into consideration as we continue to review and improve our service.
Thank you again for your feedback and for choosing our service.
Warm Regards,
The My Local Surgery Team
Crap
Crap, nice help at all. Sis not approve may as qell gone to the pharmacy after finding out the next day
1 août 2026
Réponse de My Local Surgery
Hi,
We’re sorry to hear that you had a disappointing experience. We understand how frustrating it must have been to wait and then find out the next day that your request could not be approved.
We’d really like to understand what happened and see if there’s anything we can do to help. Please feel free to contact our support team with your details so we can look into this further.
Thank you for taking the time to share your feedback.
Warm Regards,
The My Local Surgery Team
The service made me a good impression
The service made me a good impression, because I didn’t had any expectations about that , but it was very helpful. Thank you
14 août 2026
Avis spontané
Réponse de My Local Surgery
Hi Nubia,
Thank you for your kind review! 😊 We’re so pleased to hear that the service made a positive impression and was helpful when you needed it. We really appreciate you taking the time to share your experience, and we’re glad we could be there to support you. Thank you for choosing our service!
Please don't hesitate to get in touch again, we're always here to assist you.
Warm Regards,
The My Local Surgery Team
Fast and convenient!
Well!!! Amazing service!! Spoke to GP receptionist who advised the usual, no appointments but call back following day when they open to see if any availability that day … then she asked if I’d heard of this service, which I hadn’t. I pre booked an appointment online for the following morning, I joined the video call and the GP was waiting for me! Went through symptoms, asked a few questions and said yes your antibiotics will be posted today for delivery tomorrow!! Will definitely recommend this service 👍👍👍
12 août 2026
Avis spontané
Réponse de My Local Surgery
Hi Hayley,
Thank you so much for your fantastic review! 😊 We’re delighted to hear that you found the service so convenient and that you were able to book your appointment quickly and speak with a pharmacist without having to wait.
It’s great to know that everything went smoothly from your video consultation through to arranging your prescription. We really appreciate your recommendation and your kind words. 👍
Thank you for choosing our service, and we hope to support you again whenever you need us!
Warm Regards,
The My Local Surgery Team
My local surgery is amazing, almost instant.
My local surgery is a break through in getting an almost instant appointment. I used video for synisitus and had a call back within the hour. I was thoroughly assessed and then given antibiotics and a spray. It didn't quite clear up, as the initial infection was quite bad, I had been ill for a while. When I called in again a few weeks later. I got the same Dr and he treated me again. It was simple, professional and I was too ill to leave my bed. So very convenient. I would recommend it to anyone with video accessibility.
31 juillet 2026
Réponse de My Local Surgery
Hello,
Thank you so much for taking the time to share your experience with us. We’re really pleased to hear that we could make things a little easier for you when you were feeling so unwell and unable to leave your bed.
It’s wonderful to know that you were able to access an appointment quickly, receive a thorough assessment, and speak with the same doctor when you needed further support. We understand how difficult it can be when an infection doesn’t clear up as quickly as hoped, so we’re especially glad we could be there for you throughout your recovery.
Thank you for your kind recommendation. We truly appreciate your trust in our service and wish you continued good health!
Warm Regards,
The My Local Surgery Team
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